Support Board
Date/Time: Tue, 04 Feb 2025 14:53:47 +0000
Denali or Gain - which is it
View Count: 571
| [2020-01-25 15:41:57] |
| NRGTrader - Posts: 351 |
|
I started using Denali earlier this week. My charts show [M] next to symbol so I assumed that Denali is data source. Today, Saturday I opened SC and I'm receiving this message (I've change nothing). Do I have something in data server settings incorrect? Or is it the trading connection to Gain (which is down on weekends) generating these messages? Software version: 2039 64-bit | 2020-01-25 10:38:55.097 Usage end date: 2020-05-03 | 2020-01-25 10:38:55.097 Enabled for: Sierra Chart Historical Data Service. | 2020-01-25 10:38:55.097 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-25 10:38:55.097 Enabled for exchange2: CME (Trading Account Required) | 2020-01-25 10:38:55.097 Enabled for exchange2: CBOT (Trading Account Required) | 2020-01-25 10:38:55.097 Enabled for exchange2: COMEX (Trading Account Required) | 2020-01-25 10:38:55.097 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-01-25 10:38:55.097 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-25 10:38:55.097 Current selected Data/Trading service: GAIN Capital/OEC | 2020-01-25 10:38:55.097 Custom symbol settings values: disabled | 2020-01-25 10:38:55.097 Chart Update Interval: 800 | 2020-01-25 10:38:55.097 Intraday Data Storage Time Unit: 1 | 2020-01-25 10:38:55.097 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-25 10:38:55.097 2020-01-25 10:38:55 Local computer time | 2020-01-25 10:38:55.097 2020-01-25 15:38:55 Local computer time in UTC | 2020-01-25 10:38:55.097 2020-01-25 10:38:55 Local computer time in SC Time Zone | 2020-01-25 10:38:55.097 2020-01-25 15:26:46 Server time in UTC | 2020-01-25 10:38:55.097 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-25 10:38:55.097 Program path: F:\SierraChart\ | 2020-01-25 10:38:55.097 Data Files path: F:\SierraChart\Data\ | 2020-01-25 10:38:55.097 OS Version Number: 10.0 | 2020-01-25 10:38:55.097 Locale Setting: C | 2020-01-25 10:38:55.097 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-01-25 10:39:00.650 GAIN Capital FIX Trading socket (17) | Creating socket. Using TLS 1.2. | 2020-01-25 10:39:00.683 GAIN Capital FIX Trading socket (17) | Connecting to IP: 67.23.52.47. | 2020-01-25 10:39:00.683 GAIN Capital FIX Trading: Connected to FIX server. | 2020-01-25 10:39:00.735 GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=BDTLGreen8114 | 2020-01-25 10:39:00.932 GAIN Capital FIX Trading socket (17) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-01-25 10:39:01.060 GAIN Capital FIX Trading socket (17) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-25 10:39:01.060 * GAIN Capital FIX Trading socket (17) | CloseSocket call. | 2020-01-25 10:39:01.060 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2020-01-25 10:39:01.060 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-01-25 10:39:01.060 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-25 10:39:01.060 GAIN Capital FIX Trading socket (17) | Shutdown started. Waiting for graceful close. | 2020-01-25 10:39:01.060 GAIN Capital/OEC | Disconnected from the trading server. | 2020-01-25 10:39:01.060 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-01-25 10:39:01.089 GAIN Capital/OEC | Disconnected. | 2020-01-25 10:39:01.089 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-25 10:39:01.089 File >> Disconnect selected. | 2020-01-25 10:39:04.085 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-01-25 10:39:04.085 GAIN Capital/OEC | Disconnected. | 2020-01-25 10:39:04.085 |
| [2020-01-25 18:40:07] |
| User75002 - Posts: 117 |
|
Connection to Gain is down on the weekends.
|
| [2020-01-25 19:11:21] |
| NRGTrader - Posts: 351 |
|
My question is if the data for charts is being downloaded from Denali, is the error message due to the Gain/OEC trading connection or is chart data also attempting to be downloaded from Gain/OEC.
|
| [2020-01-25 21:14:28] |
| |
|
Or is it the trading connection to Gain (which is down on weekends) generating these messages? Yes. It is the trading connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: