Support Board
Date/Time: Tue, 04 Feb 2025 13:49:18 +0000
Stage5 real time not working
View Count: 950
| [2020-01-20 19:31:51] |
| User710679 - Posts: 43 |
|
Hi My intraday chart is not working properly and it doest not update the data on real time This has been working fine with Gain Capital (stage5) until last Friday. Any idea how to fix it? Thanks, David |
| [2020-01-20 19:55:31] |
| User879838 - Posts: 32 |
|
Same with all Gain clients Hope someone somehow will fix this until tomorrow All other applications works well with gain like investor/rt bookmap .... Only issue with sierra |
| [2020-01-20 19:56:38] |
| |
|
We will have an announcement regarding Gain Capital later today. But at this time the CME markets are closed due to a US public holiday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-20 20:18:14] |
| |
|
Announcement regarding Gain Capitol issue today and recommended solution: Announcement Regarding Gain Capital Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-20 20:18:35
|
| [2020-01-21 22:38:51] |
| John - SC Support - Posts: 37688 |
|
Here is information about the issue: DATA We are going to set you up for free with our Denali exchange data feed for now: Denali Exchange Data Feed This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo When you complete the agreements, post here when done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-22 00:34:34] |
| User710679 - Posts: 43 |
|
All agreements are completed. I don’t require market depth data. Thanks a lot |
| [2020-01-22 02:25:29] |
| |
|
We have activated the service and exchange for you.
Sierra Chart Support |
To post a message in this thread, you need to log in with your Sierra Chart account: