Support Board
Date/Time: Tue, 04 Feb 2025 12:51:42 +0000
download failed
View Count: 868
| [2020-01-20 05:35:15] |
| User718663 - Posts: 39 |
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hi, ive attached a log. dont know why it keeps saying download failed. Reading Internal Order ID file. | 2020-01-20 01:28:06.815 Reading Trade Orders file. | 2020-01-20 01:28:06.896 Reading Trade Positions file. | 2020-01-20 01:28:06.897 Reading Account Balance file. | 2020-01-20 01:28:06.897 UDPListener (1416). Port 22904 | Listening on UDP port 22904. | 2020-01-20 01:28:06.912 Software version: 1959 64-bit | 2020-01-20 01:28:06.913 Usage end date: 2020-01-22 | 2020-01-20 01:28:06.913 Enabled for: Advanced Features 2. | 2020-01-20 01:28:06.913 Enabled for: Sierra Chart Historical Data Service. | 2020-01-20 01:28:06.913 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-20 01:28:06.913 Current selected Data/Trading service: TD Ameritrade | 2020-01-20 01:28:06.913 Custom symbol settings values: enabled | 2020-01-20 01:28:06.913 Chart Update Interval: 500 | 2020-01-20 01:28:06.913 Intraday Data Storage Time Unit: 1 | 2020-01-20 01:28:06.913 Time Zone: +00:00:00 (UTC+00) | 2020-01-20 01:28:06.913 2020-01-19 17:28:06 Local computer time | 2020-01-20 01:28:06.913 2020-01-20 01:28:06 Local computer time in UTC | 2020-01-20 01:28:06.913 2020-01-20 01:28:06 Local computer time in SC Time Zone | 2020-01-20 01:28:06.913 2020-01-20 01:28:07 Server time in UTC | 2020-01-20 01:28:06.913 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-20 01:28:06.913 Program path: C:\SierraChart\ | 2020-01-20 01:28:06.913 Data Files path: C:\SierraChart\Data\ | 2020-01-20 01:28:06.913 OS Version Number: 10.0 | 2020-01-20 01:28:06.913 Locale Setting: C | 2020-01-20 01:28:06.913 Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. | 2020-01-20 01:28:06.928 Received 5 login tokens. | 2020-01-20 01:28:07.514 Symbol settings MD5 received. Request ID: 1. | 2020-01-20 01:28:07.654 Symbol settings are up-to-date for tda. | 2020-01-20 01:28:07.654 TD Ameritrade | Connecting. | 2020-01-20 01:28:12.646 TD Ameritrade | Logging in. (Step 1 of 3) | 2020-01-20 01:28:12.646 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2020-01-20 01:28:12.970 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2020-01-20 01:28:12.970 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2020-01-20 01:28:13.166 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2020-01-20 01:28:13.358 TD Ameritrade | Connected to data and trading server. | 2020-01-20 01:28:13.602 TD Ameritrade | Streamer request #1 initiated. | 2020-01-20 01:28:14.602 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 | 2020-01-20 01:28:14.789 AAPL 1 Min #1 | Reloading chart. | 2020-01-20 01:28:19.237 CLVS 10 Min #3 | Reloading chart. | 2020-01-20 01:28:19.255 TD Ameritrade | Starting real-time market data updates for: AAPL. ID: 1 Service code: equities.us | 2020-01-20 01:28:19.728 TD Ameritrade | Requesting security definition data for: AAPL. ID: 1 | 2020-01-20 01:28:19.728 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: AAPL | 2020-01-20 01:28:19.728 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2020-01-20 01:28:19.728 Delaying start of download for AAPL | 2020-01-20 01:28:19.741 TD Ameritrade | Starting real-time market data updates for: CLVS. ID: 2 Service code: equities.us | 2020-01-20 01:28:19.744 TD Ameritrade | Requesting security definition data for: CLVS. ID: 2 | 2020-01-20 01:28:19.744 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CLVS | 2020-01-20 01:28:19.744 Intraday data recording state for symbol CLVS is set to download 'Pending'. | 2020-01-20 01:28:19.744 TD Ameritrade | Old streamer request finished. Request ID: 1. | 2020-01-20 01:28:20.744 TD Ameritrade | Streamer request #2 initiated. | 2020-01-20 01:28:21.752 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 | 2020-01-20 01:28:21.945 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-20 01:28:21.972 * TD Ameritrade | Total account balances are below 500. Must be >= 500 to use CME trading account required exchanges. | 2020-01-20 01:28:26.759 * HD Request # 2 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2020-01-20 01:28:26.759 HD Request # 2 | Download start date-time: 2020-01-19 00:37:22.000 | 2020-01-20 01:28:26.759 HD Request # 2 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-01-20 01:28:26.759 Socket (1) | Creating socket. | 2020-01-20 01:28:26.759 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-01-20 01:28:26.759 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-01-20 01:28:26.906 HD Request # 2 | Sending historical data logon request message. | 2020-01-20 01:28:26.906 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-01-19 00:37:22. Record interval: 1. Symbol: AAPL | 2020-01-20 01:28:26.976 HD Request # 2 | Decompressing data. | 2020-01-20 01:28:27.049 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-20 01:28:27.049 Historical data download thread signaled to stop. | 2020-01-20 01:28:27.049 HD Request # 2 | Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for AAPL | 2020-01-20 01:28:27.049 HD Request # 2 | Completion time: 1s | 2020-01-20 01:28:27.049 HD Request # 2 | Intraday data download complete for AAPL. Unique request ID: 1 | 2020-01-20 01:28:27.049 Removed historical data download ID 1 | 2020-01-20 01:28:27.049 Real-time Intraday chart data file updates started for AAPL | 2020-01-20 01:28:27.049 Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid | 2020-01-20 01:28:27.049 Intraday chart data file opened for AAPL | 2020-01-20 01:28:27.049 TD Ameritrade | Using primary service for historical data for AAPL | 2020-01-20 01:28:27.049 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2020-01-20 01:28:27.049 HD Request # 3 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2020-01-20 01:28:27.049 HD Request # 3 | Download start date-time: 2020-01-19 00:37:22.000 | 2020-01-20 01:28:27.049 HD Request # 3 | Requesting 1 day of historical Minute data. | 2020-01-20 01:28:27.049 HD Request # 4 | Downloading Intraday chart data for CLVS to the file CLVS.scid. Service: equities.us | 2020-01-20 01:28:27.049 HD Request # 4 | Download start date-time: 2020-01-17 23:52:53.000 | 2020-01-20 01:28:27.049 HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-01-20 01:28:27.050 Socket (4) | Creating socket. | 2020-01-20 01:28:27.050 Socket (4) | Connecting to IP: 8.18.161.135. | 2020-01-20 01:28:27.050 Socket (1) | Socket gracefully closed by remote side. | 2020-01-20 01:28:27.122 Socket (1) | Closed. | 2020-01-20 01:28:27.122 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-01-20 01:28:27.201 HD Request # 4 | Sending historical data logon request message. | 2020-01-20 01:28:27.201 HD Request # 3 | Error downloading historical Intraday data for AAPL. Validation failed for 1 of 1 requests.Your request is not valid. | 2020-01-20 01:28:27.269 HD Request # 3 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for AAPL | 2020-01-20 01:28:27.269 HD Request # 3 | Completion time: 0s | 2020-01-20 01:28:27.269 HD Request # 3 | Intraday data download complete for AAPL. Unique request ID: 3 | 2020-01-20 01:28:27.269 Removed historical data download ID 3 | 2020-01-20 01:28:27.269 Real-time Intraday chart data file updates started for AAPL | 2020-01-20 01:28:27.269 Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid | 2020-01-20 01:28:27.269 Intraday chart data file opened for AAPL | 2020-01-20 01:28:27.269 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-01-17 23:52:53. Record interval: 1. Symbol: CLVS | 2020-01-20 01:28:27.271 HD Request # 4 | Decompressing data. | 2020-01-20 01:28:27.343 HD Request # 4 | Receiving Intraday data for CLVS starting at 2020-01-17 23:52:53 | 2020-01-20 01:28:27.343 HD Request # 4 | Timestamp of first Intraday data file record written: 2020-01-17 23:52:53 | 2020-01-20 01:28:27.343 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-20 01:28:27.344 Historical data download thread signaled to stop. | 2020-01-20 01:28:27.344 HD Request # 4 | Received 1 record from 2020-01-17 23:52:53.000 to 2020-01-17 23:52:53.000 (0.0 seconds) and wrote 1 record for CLVS | 2020-01-20 01:28:27.344 HD Request # 4 | Completion time: 0s | 2020-01-20 01:28:27.344 HD Request # 4 | Intraday data download complete for CLVS. Unique request ID: 2 | 2020-01-20 01:28:27.344 Removed historical data download ID 2 | 2020-01-20 01:28:27.344 Real-time Intraday chart data file updates started for CLVS | 2020-01-20 01:28:27.344 Opened cached Intraday file: C:\SierraChart\Data\CLVS.scid | 2020-01-20 01:28:27.344 Intraday chart data file opened for CLVS | 2020-01-20 01:28:27.344 TD Ameritrade | Using primary service for historical data for CLVS | 2020-01-20 01:28:27.344 Intraday data recording state for symbol CLVS is set to download 'Pending'. | 2020-01-20 01:28:27.344 HD Request # 5 | Downloading Intraday chart data for CLVS to the file CLVS.scid. Service: equities.us | 2020-01-20 01:28:27.344 HD Request # 5 | Download start date-time: 2020-01-17 23:52:53.000 | 2020-01-20 01:28:27.344 HD Request # 5 | Requesting 2 days of historical Minute data. | 2020-01-20 01:28:27.344 Socket (4) | Socket gracefully closed by remote side. | 2020-01-20 01:28:27.416 Socket (4) | Closed. | 2020-01-20 01:28:27.416 HD Request # 5 | Error downloading historical Intraday data for CLVS. Validation failed for 1 of 1 requests.Your request is not valid. | 2020-01-20 01:28:27.562 HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLVS | 2020-01-20 01:28:27.562 HD Request # 5 | Completion time: 0s | 2020-01-20 01:28:27.562 HD Request # 5 | Intraday data download complete for CLVS. Unique request ID: 4 | 2020-01-20 01:28:27.562 Removed historical data download ID 4 | 2020-01-20 01:28:27.562 Real-time Intraday chart data file updates started for CLVS | 2020-01-20 01:28:27.562 Opened cached Intraday file: C:\SierraChart\Data\CLVS.scid | 2020-01-20 01:28:27.562 Intraday chart data file opened for CLVS | 2020-01-20 01:28:27.562 CLVS 1 Min #3 | Reloading chart. | 2020-01-20 01:31:56.244 RAD 1 Min #3 | Reloading chart. | 2020-01-20 01:34:10.366 RAD 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\rad.scid | 2020-01-20 01:34:10.372 TD Ameritrade | Starting real-time market data updates for: RAD. ID: 3 Service code: equities.us | 2020-01-20 01:34:10.852 TD Ameritrade | Requesting security definition data for: RAD. ID: 3 | 2020-01-20 01:34:10.852 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: RAD | 2020-01-20 01:34:10.852 Intraday data recording state for symbol RAD is set to download 'Pending'. | 2020-01-20 01:34:10.852 Delaying start of download for RAD | 2020-01-20 01:34:10.852 TD Ameritrade | Old streamer request finished. Request ID: 2. | 2020-01-20 01:34:11.866 TD Ameritrade | Streamer request #3 initiated. | 2020-01-20 01:34:12.853 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 | 2020-01-20 01:34:13.060 HD Request # 6 | Downloading Intraday chart data for RAD to the file RAD.scid. Service: equities.us | 2020-01-20 01:34:18.846 Compressing file: C:\SierraChart\Data\RAD.scid. This may take a while. | 2020-01-20 01:34:18.846 HD Request # 6 | Download start date-time: 2019-07-18 01:34:18.000 | 2020-01-20 01:34:18.846 HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-01-20 01:34:18.846 Socket (2) | Creating socket. | 2020-01-20 01:34:18.846 Socket (2) | Connecting to IP: 8.18.161.133. | 2020-01-20 01:34:18.846 HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-01-20 01:34:18.992 HD Request # 6 | Sending historical data logon request message. | 2020-01-20 01:34:18.992 HD Request # 6 | Requesting Intraday data. Start date-time: 2019-07-18 01:34:18. Record interval: 1. Symbol: RAD | 2020-01-20 01:34:19.064 HD Request # 6 | Decompressing data. | 2020-01-20 01:34:19.204 HD Request # 6 | Receiving Intraday data for RAD starting at 2019-07-18 13:15:21 | 2020-01-20 01:34:19.444 HD Request # 6 | Timestamp of first Intraday data file record written: 2019-07-18 13:15:21 | 2020-01-20 01:34:19.444 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-20 01:34:23.041 Historical data download thread signaled to stop. | 2020-01-20 01:34:23.042 HD Request # 6 | Received 368812 records from 2019-07-18 13:15:21.000 to 2020-01-17 23:42:42.000 (183.4 days) and wrote 368812 records for RAD | 2020-01-20 01:34:23.042 HD Request # 6 | Completion time: 5s | 2020-01-20 01:34:23.042 HD Request # 6 | Intraday data download complete for RAD. Unique request ID: 5 | 2020-01-20 01:34:23.042 Removed historical data download ID 5 | 2020-01-20 01:34:23.042 Real-time Intraday chart data file updates started for RAD | 2020-01-20 01:34:23.042 Opened cached Intraday file: C:\SierraChart\Data\RAD.scid | 2020-01-20 01:34:23.042 Intraday chart data file opened for RAD | 2020-01-20 01:34:23.042 TD Ameritrade | Using primary service for historical data for RAD | 2020-01-20 01:34:23.042 Intraday data recording state for symbol RAD is set to download 'Pending'. | 2020-01-20 01:34:23.042 HD Request # 7 | Downloading Intraday chart data for RAD to the file RAD.scid. Service: equities.us | 2020-01-20 01:34:23.042 HD Request # 7 | Download start date-time: 2020-01-17 23:42:42.000 | 2020-01-20 01:34:23.042 HD Request # 7 | Requesting 2 days of historical Minute data. | 2020-01-20 01:34:23.042 Socket (2) | Socket gracefully closed by remote side. | 2020-01-20 01:34:23.115 Socket (2) | Closed. | 2020-01-20 01:34:23.115 HD Request # 7 | Error downloading historical Intraday data for RAD. Validation failed for 1 of 1 requests.Your request is not valid. | 2020-01-20 01:34:23.236 HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for RAD | 2020-01-20 01:34:23.236 HD Request # 7 | Completion time: 0s | 2020-01-20 01:34:23.236 HD Request # 7 | Intraday data download complete for RAD. Unique request ID: 6 | 2020-01-20 01:34:23.236 Removed historical data download ID 6 | 2020-01-20 01:34:23.236 Real-time Intraday chart data file updates started for RAD | 2020-01-20 01:34:23.236 Opened cached Intraday file: C:\SierraChart\Data\RAD.scid | 2020-01-20 01:34:23.236 Intraday chart data file opened for RAD | 2020-01-20 01:34:23.236 RAD 240 Min #3 | Reloading chart. | 2020-01-20 01:34:30.333 RAD 60 Min #3 | Reloading chart. | 2020-01-20 01:35:09.542 RAD 10 Min #3 | Reloading chart. | 2020-01-20 01:35:32.272 The message log has been sent to support. | 2020-01-20 01:37:07.295 * Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2020-01-20 01:37:08.212 |
| [2020-01-20 05:37:32] |
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We have discontinued all support for TD Ameritrade. This is definitively something that we cannot provide any help for. We recommend that you use this service instead: Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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