Support Board
Date/Time: Tue, 04 Feb 2025 12:41:03 +0000
Missing Data Rollover
View Count: 576
| [2020-01-16 14:07:36] |
| fobglobal - Posts: 51 |
|
Hi, I have just performed the rollover (CLG0 to CLH0), but all the data from the open (5pm chicago time 15Jan to 8am Chicago time 16Jan) is missing. I deleted and reloaded but not resolving the issue. Please let me know what to do Thanks |
| [2020-01-16 15:07:45] |
| fobglobal - Posts: 51 |
|
Hi, To Add more info to the problem If I use Delete and download data, then all the data is deleted and start at the moment of the request. This is only happening with symbol CLH0. All the data is complete to yesterday´s close ( CLG0). Every time I execute the process of delete and download data the previous data that was downloaded in the previous process is also missing. The data starts from the time the process was executed. |
| [2020-01-16 15:56:26] |
| |
|
Your Sierra Chart account is expired. We cannot provide help to an expired account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-16 16:00:09] |
| fobglobal - Posts: 51 |
|
My account is not expired I am a transact user.
|
| [2020-01-16 16:14:06] |
| User976943 - Posts: 39 |
|
Now I am accessing from Help
|
| [2020-01-16 16:16:05] |
| User976943 - Posts: 39 |
|
So what is the user that I have to use, I am confused with that.
|
To post a message in this thread, you need to log in with your Sierra Chart account: