Support Board
Date/Time: Tue, 04 Feb 2025 11:45:49 +0000
immediate need for remote phone assistance with software
View Count: 770
| [2020-01-16 04:25:53] |
| User870707 - Posts: 3 |
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I am in need of sierra chart remote phone assistance, I understand the costs, how can I get someone to call me? Thank you. Date Time Of Last Edit: 2020-01-16 04:26:24
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| [2020-01-16 06:28:23] |
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First thing to do is to set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. And then add credit here for the cost of support: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit You are also running an older version of Sierra Chart. Update following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-16 06:28:43
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| [2020-01-17 00:04:58] |
| User870707 - Posts: 3 |
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Hello. I am the gentleman in need of remote telephone support for Sierra Charts. I have completed all that you requested above. I updated the software. I added money to my account. I have put my phone number in my account. I don't know if this is the place to make an appointment, so I will make a try, and ask someone to call after 11 am Friday, tomorrow. Thanks, John |
| [2020-01-17 17:17:28] |
| User870707 - Posts: 3 |
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Any réponse? I have completed everything you asked and I am still waiting for remote phone assistance. |
| [2020-01-17 17:23:14] |
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We will be calling in a few minutes. Sorry about the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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