Support Board
Date/Time: Tue, 04 Feb 2025 14:08:22 +0000
Attached order with
View Count: 606
| [2020-01-15 16:28:11] |
| inner_silence - Posts: 9 |
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Hello, I have experienced it twice and hoping you can advise what I may be doing wrong. I put in a limit order with OCO Limit and stop limit along with "Move to breakeven stop". I can see my limit and OCO orders on the chart before the fill however, once my limit order is filled both the OCO orders disappear. I experienced it with last night also. I am attaching a screen-shot of my order entry form in case you wish to see what I am trying to do. Any help would be highly appreciated. TX !!! |
 OCO order1.PNG / V - Attached On 2020-01-15 16:27:20 UTC - Size: 51.52 KB - 241 views OCO order2.PNG / V - Attached On 2020-01-15 16:27:24 UTC - Size: 60.57 KB - 230 views |
| [2020-01-15 17:42:18] |
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Your Sierra Chart account is expired. Make sure you are using the correct account by logging in with Help >> Support Board. Select that command within Sierra Chart, and post here again when done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-21 19:27:39] |
| inner_silence - Posts: 9 |
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I am still having this issue. Last night, the ordered filled but the attached orders vanished. I left my computer on with SC running but no good. Please have some courtesy towards your customers or else close your shop if you can't provide basic customer support. |
| [2020-01-21 21:10:54] |
| Sierra_Chart Engineering - Posts: 18240 |
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We need you to follow our procedures. Your Sierra Chart account is expired. Make sure you are using the correct account by logging in with Help >> Support Board. Select that command within Sierra Chart, and post here again when done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 21:11:04
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| [2020-01-21 21:13:41] |
| Sierra_Chart Engineering - Posts: 18240 |
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There is actually a procedure to go through for us to have the information to help with this. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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