Support Board
Date/Time: Tue, 04 Feb 2025 12:52:47 +0000
Data stops - 2nd day in a row
View Count: 549
| [2020-01-15 14:22:03] |
| User794190 - Posts: 26 |
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I am connected (all green) and the clock on my charts continues to give current time -- but no data downloads after the first minute or so. I installed the most recent version but still have this problem. I stopped using Sierra in early December because of the holidays. I didn't have this problem then. |
| [2020-01-15 17:25:14] |
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Can you tell us who your broker is so we can contact them so we can move you off of the Gain Capital system. This is going to be the only proper solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-16 14:53:40] |
| User794190 - Posts: 26 |
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My broker is Stage 5 Trading. I have been dealing with Max Timmons or Chris, although I haven't been in touch with either for about six months.
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| [2020-01-16 15:50:51] |
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We have contacted your broker about this and they will be following up with you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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