Support Board
Date/Time: Tue, 04 Feb 2025 09:46:53 +0000
htps connection errors
View Count: 688
| [2020-01-08 23:57:47] |
| User961138 - Posts: 4 |
|
hello I need please help with my connection. for some reason it seems to restart and to reload all my charts. it also says htps connectin errors. thank you Armando |
| [2020-01-09 02:23:15] |
| |
|
We need to have a better understanding of this. Provide a copy of the Message Log following these instructions when you have the problem: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-09 03:00:03] |
| User961138 - Posts: 4 |
|
thanks a lot. I copy paste and sent the log.
|
| [2020-01-09 23:06:02] |
| John - SC Support - Posts: 37688 |
|
Refer to the following regarding the Connection errors for things to try and fix the issue: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-10 00:39:57] |
| |
|
This log is just too big. We are not really understanding what the problem is. Can you please explain one particular issue you are seeing in as much detail as you can. Just explain one particular issue and that is all. We also want you to update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-10 00:40:32
|
| [2020-01-10 05:36:46] |
| User961138 - Posts: 4 |
|
Sure, for some reason several times during a day it just reload in all my charts "the historical data" and it keeps doing it over and over. This happens in all my chartbooks at once. Sometimes it might as well disconnect the data feed. Thanks again for your help! Armando |
| [2020-01-14 18:46:57] |
| |
|
The problem might be what is described here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.3 - Charts Reloading Often (30.3 - Charts Reloading Often) We see you are using CQG, in regards to disconnects, refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-14 18:47:47
|
To post a message in this thread, you need to log in with your Sierra Chart account: