Support Board
Date/Time: Tue, 04 Feb 2025 08:43:23 +0000
TAL showing incorrect quantity for live trades
View Count: 1206
| [2020-01-08 15:22:55] |
| Acro - Posts: 441 |
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Hi, Thought you should know my trade activity log for live trades was wrong yesterday - showed double the quantity for each order filled. The broker AMP had a correct statement for the day's trading activity I was using sc2032 yesterday but don't know why the issue occurred |
| [2020-01-08 22:41:14] |
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It sounds like you have duplicate fills. What we want you to do is follow the procedure here to delete the order fills for yesterday going all the way forward to the current time: Trade Activity Log: Automatically Inserting Missing Order Fills And then reconnect to the data feed. Also tell us what Global Settings >> Data/Trade Service Settings >> Service Setting >> Primary Server is set to. And then we will try to tell why this is happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-09 02:30:46] |
| Acro - Posts: 441 |
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I followed the procedure and it repopulated the duplicate fills. The primary server I am connected to is server 5 |
| [2020-01-14 09:19:22] |
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We apologize for the delay on this. We removed the duplicates from the server. If you go through the process again they will not come back. And we are looking into why it happened. Update: After a very careful review and testing we could not identify the reason why this happened. We could not reproduce the problem either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-14 18:44:10
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