Support Board
Date/Time: Tue, 04 Feb 2025 07:59:33 +0000
help ! my DATA IS NOT WORKING
View Count: 596
| [2020-01-06 11:31:46] |
| User849502 - Posts: 353 |
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Hi, I was away in the usa and my SC was working fine, BUT I did have an issue with billing which caused the data to stop. Ray intervened and the data was resumed. We still need to sort that, BUT I am now back in the UK and have logged onto SC from my usual work computer and the data has stopped at 20 Dec!!!! The time clock on the footprint chart is correct with the chicago time I keep on it, but there is no data on any of the charts after 20 Dec. Help help help I am going to the grocery store now(it is 1130am UK time), I will also send a copy to Ray as I know he is on Spanish time. thank you for your help. karen |
| [2020-01-06 13:49:48] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-06 15:30:18] |
| SC Support - Posts: 1925 |
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The client informed us that this situation is resolved.
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