Support Board
Date/Time: Tue, 04 Feb 2025 07:53:04 +0000
Cannot Flatten Out
View Count: 605
| [2020-01-05 23:37:28] |
| DGee - Posts: 82 |
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I've been now consistently having problems with not being able to flatten out of a position. When I called my broker they say there is no errors on their side and has to do with my end. Guys this is costing me dearly. What's going on here? I've attached the service log and pic. Please respond asap. Thank you.
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 Service Log_010520.PNG / V - Attached On 2020-01-05 23:37:00 UTC - Size: 68.7 KB - 244 views Sierra_defect.PNG / V - Attached On 2020-01-05 23:37:11 UTC - Size: 96.81 KB - 243 views |
| [2020-01-06 01:50:32] |
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Is this with a live trading account? Who is your broker? We are no longer providing technical help for Rithmic. Sierra Chart has poor integration to Rithmic. And we have discontinued support for it. This is the alternative: Sierra Chart / Trading Technologies Futures Order Routing Service For the time being try reconnecting to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Check Trade >> Trade Positions Window for the current positions and see if you see it there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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