Support Board
Date/Time: Tue, 04 Feb 2025 06:42:16 +0000
Getting [CB] instead of [M] from my Denali feed
View Count: 871
| [2020-01-03 20:12:21] |
| User475023 - Posts: 4 |
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Hello, I have been subscribing to Denali data and was getting ES-202003-GLOBEX[M] but this current month, I get ES-202003-GLOBEX[CB] instead. What has changed? A I still getting real time data?
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| [2020-01-03 20:13:02] |
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You need to activate the exchange you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-03 20:35:51] |
| User475023 - Posts: 4 |
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I activated the exchange, it said I do not have enough funds but I already paid for this month (January). Seems like I paying twice for the same data. >>> You need to activate the exchange you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed |
| [2020-01-04 05:15:51] |
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We do see that you now have activated the appropriate exchange but you activated two different exchange fees. You only need the one. The one with market depth if you require market depth.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-04 05:53:03] |
| User475023 - Posts: 4 |
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Thanks for the response. I want the non-professional data without market depth. I'm using Interactive Broker's for market depth and order execution. I'm still not sure this is right because under the "Reccuring Services" page, it only say $3.25 monthly (aside from the Sierra Chart fees). I expected to pay about $20 per month for Denali data. Maybe you can correct this for me--your site is a bit confusing.
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| [2020-01-05 15:24:27] |
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You have set the Denali Exchange Data Feed to not renew so the price of 25 USD is not listed in the recurring services. The exchange fee is 3.25 USD per month without depth. You can set the Denali data feed to renew here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=179474#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-05 16:52:45] |
| User475023 - Posts: 4 |
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I am currently getting ES-202003-GLOBEX[CB][M] for market data. Does this mean I am getting accurate Denali data? What does [CB] stand for?
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| [2020-01-06 01:32:08] |
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Yes you are receiving the Denali Exchange Data Feed now. For the meaning of CB, refer to 6 here: Continuous Futures Contract Charts: Notes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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