Support Board
Date/Time: Tue, 04 Feb 2025 05:00:19 +0000
Gap on Gold 20th to 24th December - SC Data - All Services
View Count: 649
| [2019-12-30 13:30:30] |
| User34124 - Posts: 279 |
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Reached out to FXCM first: "The price stream on our side has had no issue, so this may be an issue on Sierras side, and as they are a 3rd party platform I would advise reaching out to them for further assistance with this." |
| [2019-12-30 15:04:36] |
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We do not see any missing data. Is this an Intraday chart or Historical Chart? Post an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-30 16:21:58] |
| User34124 - Posts: 279 |
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http://www.sierrachart.com/image.php?Image=1577722892943.png this is after multiple deletions and redownloads of the intraday file, on two sub-instances Date Time Of Last Edit: 2019-12-30 16:22:41
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| [2019-12-30 21:48:00] |
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Follow the instructions here: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Historical Data and Missing Historical Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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