Support Board
Date/Time: Tue, 04 Feb 2025 04:42:28 +0000
Cannot receive real-time data HSI from HKFE exchange
View Count: 837
| [2019-12-19 03:48:10] |
| User189399 - Posts: 43 |
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I have subscribed HKFE exchange datafeed and working fine so far but it was suddenly stopped at about 11:30am HKT today. Pls kindly help to check and fix it. Tks |
| [2019-12-19 04:13:13] |
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We are not observing a problem right now and it looks like the Hong Kong futures market is closed. Let us know if you continue to have a problem when the market reopens.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-19 05:04:42] |
| User189399 - Posts: 43 |
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Mkt has re-opened in the afternoon but I still cannot get the real-time data update
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| [2019-12-19 05:21:14] |
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We are still not observing any problems with the data feed. You also need to be running an up-to-date version of Sierra Chart. If you are running an older version there could be a connection problem. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-19 05:22:15
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