Support Board
Date/Time: Tue, 04 Feb 2025 04:52:51 +0000
Cl problem
View Count: 783
| [2019-12-18 21:13:11] |
| User472677 - Posts: 362 |
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Hello, This morning a strange problem developed that I need your help. I have several charts of CL-202002-NYMEX. Source is ib.This morning these charts stopped updating in sierra. The data is coming in fine in tws. Charts for other symbols work fine in sierra. I tried CL-202003-NYMEX, it works fine in sierra. I started with a new blank chart but can not get CL-202002-NYMEX data to show up in sierra. |
| [2019-12-18 23:22:23] |
| User472677 - Posts: 362 |
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I think something went wrong during the auto rollover process in this oil futures contact and now does not allow data update for this symbol. Something needs be cleared but I do not know how. |
| [2019-12-19 00:34:45] |
| Sierra_Chart Engineering - Posts: 18237 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-19 21:02:57] |
| User472677 - Posts: 362 |
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Sent per instructions
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| [2019-12-19 22:43:23] |
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This is the problem: HD Request # 51 | Header check failed: Unknown Intraday file type. Failed to open the Intraday data file for download. | 2019-12-19 15:01:38
We want you to delete the Intraday data file for CL-202002-NYMEX : Chart Data and Chart Data Files: Deleting a Chart Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-19 22:43:58
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