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[User Discussion] - Chartbook glitch?

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[2013-12-30 08:12:39] #1 [Go To First Post]
100 - Posts: 147
I have a chartbook which may have glitches. Everytime I load the chartbook, the data which is loaded, is always cut off, and I have to delete and redownload the data. In addition, the chartbook is unnecessarily slow. Has anyone run into issues like this? What would you suggest doing to fix the chartbook? Should I just scrap the chartbook and rebuild it from scratch t avoid the glitch? Note: I have run into issues like this b4 with glitched spreadsheets. & I've had to delete them and recreate them. I'm just wondering if there is something I can do to repair them. Examples: If I recalculate a chart, the data in the chart immediately cuts back to the start of the day. At all times the chart is absurdly slow. Significantly slower than it was yesterday. Is this a result of a damaged chartbook, chart, or spreadsheet? If I rebuild this and use the same spreadsheets, will it glitch again? Date Time Of Last Edit: 2013-12-30 08:22:54

[2013-12-30 10:22:58] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Examples: If I recalculate a chart, the data in the chart immediately cuts back to the start of the day. Refer to help topic 42: Http://www.sierrachart.com/index.php?l=doc/helpdetails42.html Refer to help topic 30: Http://www.sierrachart.com/index.php?l=doc/helpdetails30.html Is this a result of a damaged chartbook, chart, or spreadsheet? If I rebuild this and use the same spreadsheets, will it glitch again? How can we answer this question? You are in a better position to answer it then we can. Refer to help topic 30 for what can cause slow performance. Also the idea that a Chartbook, chart or spreadsheet being "damaged", does not make sense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-30 10:23:22

[2013-12-30 20:16:38] #3 [Go To First Post]
100 - Posts: 147
Just wanted to follow through and say, I figured it out. I had maxed out 17gb of dram :). Turned my computer off and on several! times, and everythings fine. Sorry, there was no glitch! sc is awesome! MC & HN

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