Support Board
Date/Time: Tue, 04 Feb 2025 02:58:54 +0000
Not getting data feed
View Count: 1494
| [2019-12-16 18:15:27] |
| User143341 - Posts: 9 |
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I am not receiving data on my DOM or quote board. It is blank. I recently changed over to the denali exchange data feed, with CQG order routing through amp. I signed up for sierra chart denali package 5. Can you please check my account and help activate my data, thanks
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| [2019-12-16 18:34:21] |
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The data feed is properly active on your Sierra Chart account. Follow the instructions below so we can determine what the problem is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-16 22:48:23] |
| User143341 - Posts: 9 |
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followed your instructions, below is the message log: Using Bid/Ask average for last trade price for XAUUSD | 2019-12-16 17:41:52.814 Starting DelayedDownloadMonitoringTimer | 2019-12-16 17:41:52.815 Starting HDTimeoutTimer | 2019-12-16 17:41:52.815 Added Intraday data request for XAUUSD to the queue. | 2019-12-16 17:41:52.815 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2019-12-16 17:41:52.815 Triggering next historical data download in queue. | 2019-12-16 17:41:52.815 HD Request # 2 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2019-12-16 17:41:52.815 HD Request # 2 | Download start date-time: 2019-12-16 13:33:33.000 | 2019-12-16 17:41:52.817 HD Request # 2 | Using server: ds4.sierracharts.com port 10150 | 2019-12-16 17:41:52.817 Added Daily data request for XAUUSD to the queue. | 2019-12-16 17:41:52.820 Triggering next historical data download in queue. | 2019-12-16 17:41:52.822 Using Bid/Ask average for last trade price for US30 | 2019-12-16 17:41:52.823 Added Intraday data request for US30 to the queue. | 2019-12-16 17:41:52.823 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2019-12-16 17:41:52.823 Triggering next historical data download in queue. | 2019-12-16 17:41:52.823 Using Bid/Ask average for last trade price for USOil | 2019-12-16 17:41:52.824 Added Intraday data request for USOil to the queue. | 2019-12-16 17:41:52.824 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2019-12-16 17:41:52.824 Triggering next historical data download in queue. | 2019-12-16 17:41:52.824 Added Intraday data request for F.US.EPH20 to the queue. | 2019-12-16 17:41:52.824 Intraday data recording state for symbol F.US.EPH20 is set to download 'Pending'. | 2019-12-16 17:41:52.824 Triggering next historical data download in queue. | 2019-12-16 17:41:52.824 Starting DelayedDownloadMonitoringTimer | 2019-12-16 17:41:52.842 Starting HDTimeoutTimer | 2019-12-16 17:41:52.842 Added Daily data request for $INX to the queue. | 2019-12-16 17:41:52.843 Triggering next historical data download in queue. | 2019-12-16 17:41:52.843 HD Request # 3 | Downloading Historical Daily chart data for $INX. Starting date: 2019-12-12. Service: sp.index | 2019-12-16 17:41:52.845 HD Request # 3 | Using user Barchart Historical data account. | 2019-12-16 17:41:52.845 HD Request # 3 | Requesting historical Daily data for $INX starting at 2019-12-11 | 2019-12-16 17:41:52.845 Using Bid/Ask average for last trade price for EURUSD | 2019-12-16 17:41:52.847 Added Intraday data request for EURUSD to the queue. | 2019-12-16 17:41:52.847 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2019-12-16 17:41:52.847 Triggering next historical data download in queue. | 2019-12-16 17:41:52.847 Socket (1) | Creating socket. | 2019-12-16 17:41:52.888 Socket (1) | Connecting to IP: 192.81.56.146. | 2019-12-16 17:41:52.888 HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-12-16 17:41:52.983 HD Request # 2 | Sending historical data logon request message. | 2019-12-16 17:41:52.983 Added Intraday data request for F.US.ENQH20 to the queue. | 2019-12-16 17:41:53.173 Intraday data recording state for symbol F.US.ENQH20 is set to download 'Pending'. | 2019-12-16 17:41:53.173 Triggering next historical data download in queue. | 2019-12-16 17:41:53.173 F.US.EPZ19 1 Min #14 | Reloading chart. | 2019-12-16 17:41:53.383 Added Intraday data request for F.US.CLEF20 to the queue. | 2019-12-16 17:41:53.391 Intraday data recording state for symbol F.US.CLEF20 is set to download 'Pending'. | 2019-12-16 17:41:53.391 Triggering next historical data download in queue. | 2019-12-16 17:41:53.391 F.US.CLEF20 0.06 Range #18 | Reloading chart. | 2019-12-16 17:41:53.401 Added Intraday data request for F.US.YMH20 to the queue. | 2019-12-16 17:41:53.407 Intraday data recording state for symbol F.US.YMH20 is set to download 'Pending'. | 2019-12-16 17:41:53.407 Triggering next historical data download in queue. | 2019-12-16 17:41:53.407 Mapping F.US.USAH20 to ZBH20. Service code: cbot | 2019-12-16 17:41:53.408 Added Intraday data request for F.US.USAH20 to the queue. | 2019-12-16 17:41:53.409 Intraday data recording state for symbol F.US.USAH20 is set to download 'Pending'. | 2019-12-16 17:41:53.409 Triggering next historical data download in queue. | 2019-12-16 17:41:53.409 Mapping F.US.JY6H20 to 6JH20. Service code: cme | 2019-12-16 17:41:53.410 Added Intraday data request for F.US.JY6H20 to the queue. | 2019-12-16 17:41:53.410 Intraday data recording state for symbol F.US.JY6H20 is set to download 'Pending'. | 2019-12-16 17:41:53.410 Triggering next historical data download in queue. | 2019-12-16 17:41:53.410 Added Intraday data request for USDX to the queue. | 2019-12-16 17:41:53.413 Intraday data recording state for symbol USDX is set to download 'Pending'. | 2019-12-16 17:41:53.413 Triggering next historical data download in queue. | 2019-12-16 17:41:53.413 Mapping F.US.EPH19 to ESH19. Service code: cme | 2019-12-16 17:41:53.413 Added Intraday data request for F.US.EPH19 to the queue. | 2019-12-16 17:41:53.413 Intraday data recording state for symbol F.US.EPH19 is set to download 'Pending'. | 2019-12-16 17:41:53.413 Triggering next historical data download in queue. | 2019-12-16 17:41:53.413 Mapping F.US.SIEH20 to SIH20. Service code: comex | 2019-12-16 17:41:53.418 Added Intraday data request for F.US.SIEH20 to the queue. | 2019-12-16 17:41:53.418 Intraday data recording state for symbol F.US.SIEH20 is set to download 'Pending'. | 2019-12-16 17:41:53.418 Triggering next historical data download in queue. | 2019-12-16 17:41:53.418 Mapping F.US.MESH20 to MESH20. Service code: cme | 2019-12-16 17:41:53.424 Added Intraday data request for F.US.MESH20 to the queue. | 2019-12-16 17:41:53.424 Intraday data recording state for symbol F.US.MESH20 is set to download 'Pending'. | 2019-12-16 17:41:53.424 Triggering next historical data download in queue. | 2019-12-16 17:41:53.424 F.US.ENQH20 3.00 Range #40 | Reloading chart. | 2019-12-16 17:41:53.428 F.US.CLEF20 0.06 Range #41 | Reloading chart. | 2019-12-16 17:41:53.435 F.US.GCEG20 1.0 Range #42 | Reloading chart. | 2019-12-16 17:41:53.441 F.US.USAH20 6/32 Range #43 | Reloading chart. | 2019-12-16 17:41:53.456 Mapping F.US.RTYZ19 to RTYZ19. Service code: cme | 2019-12-16 17:41:53.489 Added Intraday data request for F.US.RTYZ19 to the queue. | 2019-12-16 17:41:53.490 Intraday data recording state for symbol F.US.RTYZ19 is set to download 'Pending'. | 2019-12-16 17:41:53.490 Triggering next historical data download in queue. | 2019-12-16 17:41:53.490 F.US.EPH20 2.50 Range #44 | Reloading chart. | 2019-12-16 17:41:53.495 F.US.CLEF20 0.10 Range #45 | Reloading chart. | 2019-12-16 17:41:53.517 + Loading market depth data. | 2019-12-16 17:41:53.531 Loaded depth data records for F.US.EPZ19 2019-12-16 from 2019-12-16 12:37:25 to 2019-12-16 12:48:56. | 2019-12-16 17:41:53.541 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-12-16 13:33:33. Record interval: 0. Symbol: XAUUSD | 2019-12-16 17:41:53.542 Added Intraday data request for F.US.GCEG20 to the queue. | 2019-12-16 17:41:53.545 Intraday data recording state for symbol F.US.GCEG20 is set to download 'Pending'. | 2019-12-16 17:41:53.545 Triggering next historical data download in queue. | 2019-12-16 17:41:53.545 Added Intraday data request for F.US.RTYH20 to the queue. | 2019-12-16 17:41:53.552 Intraday data recording state for symbol F.US.RTYH20 is set to download 'Pending'. | 2019-12-16 17:41:53.552 Triggering next historical data download in queue. | 2019-12-16 17:41:53.552 Added Intraday data request for ADR-SP to the queue. | 2019-12-16 17:41:53.557 Intraday data recording state for symbol ADR-SP is set to download 'Pending'. | 2019-12-16 17:41:53.557 Triggering next historical data download in queue. | 2019-12-16 17:41:53.557 Added Intraday data request for TICK-SP to the queue. | 2019-12-16 17:41:53.559 Intraday data recording state for symbol TICK-SP is set to download 'Pending'. | 2019-12-16 17:41:53.559 Triggering next historical data download in queue. | 2019-12-16 17:41:53.559 Mapping F.US.EPZ19 to ESZ19. Service code: cme | 2019-12-16 17:41:53.562 Added Intraday data request for F.US.EPZ19 to the queue. | 2019-12-16 17:41:53.562 Intraday data recording state for symbol F.US.EPZ19 is set to download 'Pending'. | 2019-12-16 17:41:53.562 Triggering next historical data download in queue. | 2019-12-16 17:41:53.562 Mapping F.US.ENQZ19 to NQZ19. Service code: cme | 2019-12-16 17:41:53.563 Added Intraday data request for F.US.ENQZ19 to the queue. | 2019-12-16 17:41:53.564 Intraday data recording state for symbol F.US.ENQZ19 is set to download 'Pending'. | 2019-12-16 17:41:53.564 Triggering next historical data download in queue. | 2019-12-16 17:41:53.564 Mapping F.US.YMZ19 to YMZ19. Service code: cbot | 2019-12-16 17:41:53.566 Added Intraday data request for F.US.YMZ19 to the queue. | 2019-12-16 17:41:53.566 Intraday data recording state for symbol F.US.YMZ19 is set to download 'Pending'. | 2019-12-16 17:41:53.566 Triggering next historical data download in queue. | 2019-12-16 17:41:53.566 F.US.GCEG20[M] 1 Min #59 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO ES.cht | 2019-12-16 17:41:53.570 HD Request # 2 | Decompressing data. | 2019-12-16 17:41:53.598 HD Request # 2 | Receiving Intraday data for XAUUSD starting at 2019-12-16 13:33:33 | 2019-12-16 17:41:53.850 HD Request # 2 | Timestamp of first Intraday data file record written: 2019-12-16 13:33:34 | 2019-12-16 17:41:53.851 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 17:41:54.051 Socket (1) | Socket gracefully closed by remote side. | 2019-12-16 17:41:54.095 Socket (1) | Closed. | 2019-12-16 17:41:54.096 HD Request # 2 | Historical data for XAUUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-12-16 17:41:54.436 Historical data download thread signaled to stop. | 2019-12-16 17:41:54.436 HD Request # 2 | Received 15438 records from 2019-12-16 13:33:33.000 to 2019-12-16 16:58:58.000 (3.4 hours) and wrote 15437 records for XAUUSD | 2019-12-16 17:41:54.437 HD Request # 2 | Completion time: 2s | 2019-12-16 17:41:54.437 HD Request # 2 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2019-12-16 17:41:54.437 Removed historical data download ID 1 | 2019-12-16 17:41:54.437 Triggering next historical data download in queue. | 2019-12-16 17:41:54.437 HD Request # 4 | Downloading Historical Daily chart data for XAUUSD. Starting date: 2019-12-13. Service: fxcm | 2019-12-16 17:41:54.440 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2019-12-16 17:41:54.440 F.US.EPH20 2.50 Range #53 | Reloading chart. | 2019-12-16 17:41:54.443 Mapping F.US.SIEZ19 to SIZ19. Service code: comex | 2019-12-16 17:41:54.464 Added Intraday data request for F.US.SIEZ19 to the queue. | 2019-12-16 17:41:54.465 Intraday data recording state for symbol F.US.SIEZ19 is set to download 'Pending'. | 2019-12-16 17:41:54.465 Triggering next historical data download in queue. | 2019-12-16 17:41:54.465 Mapping F.US.USAZ19 to ZBZ19. Service code: cbot | 2019-12-16 17:41:54.465 Added Intraday data request for F.US.USAZ19 to the queue. | 2019-12-16 17:41:54.466 Intraday data recording state for symbol F.US.USAZ19 is set to download 'Pending'. | 2019-12-16 17:41:54.466 Triggering next historical data download in queue. | 2019-12-16 17:41:54.466 F.US.EPH20 5 Min #17 | Reloading chart. | 2019-12-16 17:41:54.471 F.US.EPH20 1.00 Range #38 | Reloading chart. | 2019-12-16 17:41:54.479 HD Request # 3 | Receiving historical Daily data for $INX starting at 2019-12-12 | 2019-12-16 17:41:55.546 HD Request # 3 | Writing historical Daily data to the file $INX.dly | 2019-12-16 17:41:55.547 HD Request # 3 | Received 4 records from 2019-12-12 00:00:00 to 2019-12-16 00:00:00 (5.0 days) and wrote 3 records for $INX | 2019-12-16 17:41:55.885 HD Request # 3 | Completion time: 3s | 2019-12-16 17:41:55.885 HD Request # 3 | Daily data download complete for $INX. Unique request ID: 6 | 2019-12-16 17:41:55.885 Removed historical data download ID 6 | 2019-12-16 17:41:55.885 Triggering next historical data download in queue. | 2019-12-16 17:41:55.885 Socket (1) | Creating socket. | 2019-12-16 17:41:56.163 Socket (1) | Connecting to IP: 65.182.172.42. | 2019-12-16 17:41:56.163 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-12-16 17:41:56.275 HD Request # 4 | Sending historical data logon request message. | 2019-12-16 17:41:56.275 F.US.EPH20 2.50 Range #62 | Reloading chart. | 2019-12-16 17:41:56.309 HD Request # 4 | Requesting historical Daily data starting at 2019-12-13. | 2019-12-16 17:41:56.330 Chart #17 has tagged chart #38 for full recalculation. Chartbook: TRADEPRO ES.cht | 2019-12-16 17:41:56.335 Chart #17 has tagged chart #53 for full recalculation. Chartbook: TRADEPRO ES.cht | 2019-12-16 17:41:56.335 Chart #17 has tagged chart #62 for full recalculation. Chartbook: TRADEPRO ES.cht | 2019-12-16 17:41:56.335 $INX Daily #6 | Reloading chart. | 2019-12-16 17:41:56.384 HD Request # 4 | Decompressing data. | 2019-12-16 17:41:56.391 F.US.EPH20 2.50 Range #12 | Reloading chart. | 2019-12-16 17:41:56.412 F.US.ENQH20 1 Min #14 | Reloading chart. | 2019-12-16 17:41:56.432 HD Request # 4 | Receiving historical Daily data for XAUUSD starting at 2019-12-13 | 2019-12-16 17:41:56.500 HD Request # 4 | Writing historical Daily data to the file XAUUSD.dly | 2019-12-16 17:41:56.501 F.US.CLEF20 1 Min 10 Sec #17 | Reloading chart. | 2019-12-16 17:41:56.530 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 17:41:56.562 Socket (1) | Socket gracefully closed by remote side. | 2019-12-16 17:41:56.601 Socket (1) | Closed. | 2019-12-16 17:41:56.601 Historical data download thread signaled to stop. | 2019-12-16 17:41:56.632 HD Request # 4 | Received 2 records from 2019-12-13 00:00:00 to 2019-12-16 00:00:00 (4.0 days) and wrote 2 records for XAUUSD | 2019-12-16 17:41:56.632 HD Request # 4 | Completion time: 2s | 2019-12-16 17:41:56.632 HD Request # 4 | Daily data download complete for XAUUSD. Unique request ID: 2 | 2019-12-16 17:41:56.632 Removed historical data download ID 2 | 2019-12-16 17:41:56.632 Triggering next historical data download in queue. | 2019-12-16 17:41:56.632 HD Request # 5 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2019-12-16 17:41:56.632 HD Request # 5 | Download start date-time: 2019-12-16 13:33:33.000 | 2019-12-16 17:41:56.633 HD Request # 5 | Using server: ds4.sierracharts.com port 10150 | 2019-12-16 17:41:56.633 Socket (1) | Creating socket. | 2019-12-16 17:41:56.633 Socket (1) | Connecting to IP: 192.81.56.146. | 2019-12-16 17:41:56.633 F.US.CLEF20 0.06 Range #18 | Reloading chart. | 2019-12-16 17:41:56.639 F.US.GCEG20[M] 5 Min #30 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO NAZ.cht | 2019-12-16 17:41:56.745 HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-12-16 17:41:56.773 HD Request # 5 | Sending historical data logon request message. | 2019-12-16 17:41:56.773 + Loading market depth data. | 2019-12-16 17:41:56.782 Loaded depth data records for F.US.ENQH20 2019-12-16 from 2019-12-16 12:37:16 to 2019-12-16 12:48:56. | 2019-12-16 17:41:56.795 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-12-16 13:33:33. Record interval: 0. Symbol: US30 | 2019-12-16 17:41:56.891 + Loading market depth data. | 2019-12-16 17:41:56.901 F.US.EPH20 3.00 Range #38 | Reloading chart. | 2019-12-16 17:41:56.955 Loaded depth data records for F.US.CLEF20 2019-12-16 from 2019-12-16 12:37:18 to 2019-12-16 12:48:56. | 2019-12-16 17:41:56.959 F.US.ENQH20 1.00 Range #40 | Reloading chart. | 2019-12-16 17:41:56.998 HD Request # 5 | Decompressing data. | 2019-12-16 17:41:57.004 F.US.CLEF20 0.06 Range #41 | Reloading chart. | 2019-12-16 17:41:57.026 F.US.GCEG20 1.0 Range #42 | Reloading chart. | 2019-12-16 17:41:57.104 HD Request # 5 | Receiving Intraday data for US30 starting at 2019-12-16 13:33:33 | 2019-12-16 17:41:57.235 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-12-16 13:33:34 | 2019-12-16 17:41:57.236 F.US.USAH20 6/32 Range #43 | Reloading chart. | 2019-12-16 17:41:57.494 F.US.EPH20 2.50 Range #44 | Reloading chart. | 2019-12-16 17:41:57.549 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 17:41:57.558 Socket (1) | Socket gracefully closed by remote side. | 2019-12-16 17:41:57.602 Socket (1) | Closed. | 2019-12-16 17:41:57.602 HD Request # 5 | Historical data for US30 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-12-16 17:41:57.648 Historical data download thread signaled to stop. | 2019-12-16 17:41:57.648 HD Request # 5 | Received 30841 records from 2019-12-16 13:33:33.000 to 2019-12-16 16:59:58.006 (3.4 hours) and wrote 30839 records for US30 | 2019-12-16 17:41:57.649 HD Request # 5 | Completion time: 1s | 2019-12-16 17:41:57.649 HD Request # 5 | Intraday data download complete for US30. Unique request ID: 3 | 2019-12-16 17:41:57.649 Removed historical data download ID 3 | 2019-12-16 17:41:57.649 Triggering next historical data download in queue. | 2019-12-16 17:41:57.649 HD Request # 6 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2019-12-16 17:41:57.649 HD Request # 6 | Download start date-time: 2019-12-16 13:33:33.000 | 2019-12-16 17:41:57.650 HD Request # 6 | Using server: ds3.sierracharts.com port 10149 | 2019-12-16 17:41:57.650 Socket (1) | Creating socket. | 2019-12-16 17:41:57.651 Socket (1) | Connecting to IP: 65.182.172.42. | 2019-12-16 17:41:57.651 F.US.CLEF20 0.10 Range #45 | Reloading chart. | 2019-12-16 17:41:57.654 + Loading market depth data. | 2019-12-16 17:41:57.676 F.US.ENQH20 2.50 Range #53 | Reloading chart. | 2019-12-16 17:41:57.768 HD Request # 6 | Setting DTC encoding to Binary VLS | 2019-12-16 17:41:57.805 HD Request # 6 | Sending historical data logon request message. | 2019-12-16 17:41:57.805 F.US.EPH20[M] 5 Min #54 | Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO NAZ.cht | 2019-12-16 17:41:57.882 Loaded depth data records for F.US.EPH20 2019-12-12 from 2019-12-11 19:25:20 to 2019-12-12 13:40:36. | 2019-12-16 17:41:57.938 HD Request # 6 | Requesting Intraday data. Start date-time: 2019-12-16 13:33:33. Record interval: 0. Symbol: USOil | 2019-12-16 17:41:57.950 + Loading market depth data. | 2019-12-16 17:41:58.080 HD Request # 6 | Decompressing data. | 2019-12-16 17:41:58.148 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-16 17:41:58.329 CQG WebSocket | Connecting to WebSocket server. | 2019-12-16 17:41:58.329 XAUUSD[M] Daily #2 | Reloading chart. | 2019-12-16 17:41:58.348 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2019-12-16 17:41:58.409 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2019-12-16 17:41:58.409 Loaded depth data records for F.US.EPH20 2019-12-12 from 2019-12-11 19:25:20 to 2019-12-12 13:40:36. | 2019-12-16 17:41:58.484 HD Request # 6 | Receiving Intraday data for USOil starting at 2019-12-16 13:33:33 | 2019-12-16 17:41:58.517 CQG WebSocket | Opening WebSocket. | 2019-12-16 17:41:58.539 CQG WebSocket | Sending WebSocket handshake. | 2019-12-16 17:41:58.539 HD Request # 6 | Timestamp of first Intraday data file record written: 2019-12-16 13:33:35 | 2019-12-16 17:41:58.541 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 17:41:58.544 Loaded depth data records for F.US.EPH20 2019-12-13 from 2019-12-12 19:40:02 to 2019-12-13 13:51:03. | 2019-12-16 17:41:58.573 Socket (1) | Socket gracefully closed by remote side. | 2019-12-16 17:41:58.580 Socket (1) | Closed. | 2019-12-16 17:41:58.580 Loaded depth data records for F.US.EPH20 2019-12-16 from 2019-12-16 12:37:14 to 2019-12-16 12:48:56. | 2019-12-16 17:41:58.590 HD Request # 6 | Historical data for USOil is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-12-16 17:41:58.688 Historical data download thread signaled to stop. | 2019-12-16 17:41:58.688 HD Request # 6 | Received 7470 records from 2019-12-16 13:33:33.000 to 2019-12-16 16:59:59.000 (3.4 hours) and wrote 7468 records for USOil | 2019-12-16 17:41:58.689 HD Request # 6 | Completion time: 0s | 2019-12-16 17:41:58.689 HD Request # 6 | Intraday data download complete for USOil. Unique request ID: 4 | 2019-12-16 17:41:58.689 Removed historical data download ID 4 | 2019-12-16 17:41:58.689 Triggering next historical data download in queue. | 2019-12-16 17:41:58.689 F.US.EPH20 1.00 Range #38 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-16 17:41:58.691 HD Request # 7 | Downloading Intraday chart data for F.US.EPH20 to the file F.US.EPH20.scid. Service: cme | 2019-12-16 17:41:58.765 HD Request # 7 | Download start date-time: 2019-12-16 13:25:39.000 | 2019-12-16 17:41:58.766 HD Request # 7 | Using server: ds23.sierracharts.com port 10150 | 2019-12-16 17:41:58.766 Socket (1) | Creating socket. | 2019-12-16 17:41:58.833 Socket (1) | Connecting to IP: 216.1.90.130. | 2019-12-16 17:41:58.833 HD Request # 7 | Setting DTC encoding to Binary VLS | 2019-12-16 17:41:58.981 HD Request # 7 | Sending historical data logon request message. | 2019-12-16 17:41:58.981 Loaded depth data records for F.US.EPH20 2019-12-13 from 2019-12-12 19:40:02 to 2019-12-13 13:51:03. | 2019-12-16 17:41:59.291 Software version: 1987 32-bit | 2019-12-16 17:41:59.301 Enabled for: Advanced Features 2. | 2019-12-16 17:41:59.301 Enabled for: Sierra Chart Historical Data Service. | 2019-12-16 17:41:59.301 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-12-16 17:41:59.301 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. | 2019-12-16 17:41:59.301 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-12-16 17:41:59.301 Enabled for exchange: CME (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange: CBOT (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange: COMEX (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange: NYMEX (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange2: CME (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange2: CBOT (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange2: COMEX (Trading Account Required) | 2019-12-16 17:41:59.301 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-12-16 17:41:59.301 Received 1 data feed usernames. | 2019-12-16 17:41:59.301 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-16 17:41:59.301 Current selected Data/Trading service: CQG WebAPI | 2019-12-16 17:41:59.301 Custom symbol settings values: enabled | 2019-12-16 17:41:59.301 Chart Update Interval: 500 | 2019-12-16 17:41:59.301 Intraday Data Storage Time Unit: 0 | 2019-12-16 17:41:59.301 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-16 17:41:59.301 2019-12-16 17:41:59 Local computer time | 2019-12-16 17:41:59.301 2019-12-16 22:41:59 Local computer time in UTC | 2019-12-16 17:41:59.301 2019-12-16 17:41:59 Local computer time in SC Time Zone | 2019-12-16 17:41:59.301 2019-12-16 22:41:10 Server time in UTC | 2019-12-16 17:41:59.301 Local computer UTC time and Server UTC time difference: 5 seconds. | 2019-12-16 17:41:59.301 Program path: C:\SierraChart\ | 2019-12-16 17:41:59.301 Data Files path: C:\SierraChart\Data\ | 2019-12-16 17:41:59.301 OS Version Number: 10.0 | 2019-12-16 17:41:59.302 Locale Setting: C | 2019-12-16 17:41:59.302 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-16 17:41:59.302 $INX Daily #6 | Reloading chart. | 2019-12-16 17:41:59.321 Loaded depth data records for F.US.EPH20 2019-12-16 from 2019-12-16 12:37:14 to 2019-12-16 12:48:56. | 2019-12-16 17:41:59.335 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-16 17:41:59.505 CQG WebSocket | Server header | Connection: upgrade | 2019-12-16 17:41:59.505 CQG WebSocket | Server header | Sec-WebSocket-Accept: kUOI/xirzVPtRJdgQzr0Nl73yXo= | 2019-12-16 17:41:59.505 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-12-16 17:41:59.505 CQG WebSocket | Server header | Upgrade: websocket | 2019-12-16 17:41:59.505 CQG WebSocket | Server header | | 2019-12-16 17:41:59.505 CQG WebSocket | Web socket state is now open. | 2019-12-16 17:41:59.505 CQG WebAPI | WebSocket connected. | 2019-12-16 17:41:59.505 CQG WebAPI | Sending market data logon message. | 2019-12-16 17:41:59.505 HD Request # 7 | Requesting Intraday data. Start date-time: 2019-12-16 13:25:39. Record interval: 0. Symbol: ESH20 | 2019-12-16 17:41:59.616 HD Request # 7 | Decompressing data. | 2019-12-16 17:41:59.717 + Loading market depth data. | 2019-12-16 17:41:59.935 CQG WebAPI | Base Time: 2019-12-15T01:30:44. 2019-12-15 01:30:44 | 2019-12-16 17:41:59.953 CQG WebAPI | Logon successful. Session Token = WXx+N+QTZmL1R8UtdoPzbvKAfJHZV3nymJQDFOAEf6MJgNmtEUAcRDxIiU3u3qZBlHYYFypyWNa | 2019-12-16 17:41:59.953 CQG WebAPI | Connected to data and trading server. | 2019-12-16 17:41:59.953 + Loading market depth data. | 2019-12-16 17:41:59.961 + Loading market depth data. | 2019-12-16 17:42:00.073 HD Request # 7 | Receiving Intraday data for F.US.EPH20 starting at 2019-12-16 13:25:39 | 2019-12-16 17:42:00.074 HD Request # 7 | Timestamp of first Intraday data file record written: 2019-12-16 13:25:42 | 2019-12-16 17:42:00.075 + Loading market depth data. | 2019-12-16 17:42:00.432 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 17:42:00.688 Socket (1) | Socket gracefully closed by remote side. | 2019-12-16 17:42:00.723 Socket (1) | Closed. | 2019-12-16 17:42:00.723 Triggering next historical data download in queue. | 2019-12-16 17:42:00.750 Triggering next historical data download in queue. | 2019-12-16 17:42:00.750 Triggering next historical data download in queue. | 2019-12-16 17:42:00.750 Triggering next historical data download in queue. | 2019-12-16 17:42:00.750 Loaded depth data records for F.US.CLEF20 2019-12-06 from 2019-12-06 13:26:35 to 2019-12-06 13:27:18. | 2019-12-16 17:42:00.766 Loaded depth data records for F.US.CLEF20 2019-12-07 from 2019-12-06 20:10:14 to 2019-12-06 20:10:14. | 2019-12-16 17:42:00.767 CQG WebAPI | Sending Trade Accounts request message. | 2019-12-16 17:42:00.772 HD Request # 7 | Re-requesting historical data for F.US.EPH20 to get the latest data since the download was started while not connected to primary service. | 2019-12-16 17:42:00.921 Added Intraday data request for F.US.EPH20 to the queue. | 2019-12-16 17:42:00.921 Historical data download thread signaled to stop. | 2019-12-16 17:42:00.921 HD Request # 7 | Received 116069 records from 2019-12-16 13:25:39.000 to 2019-12-16 16:59:59.001 (3.6 hours) and wrote 116068 records for F.US.EPH20 | 2019-12-16 17:42:00.922 HD Request # 7 | Completion time: 2s | 2019-12-16 17:42:00.922 Mapping F.US.EPH20 to ESH20. Service code: cme | 2019-12-16 17:42:00.922 HD Request # 8 | Downloading Intraday chart data for F.US.EPH20 to the file F.US.EPH20.scid. Service: cme | 2019-12-16 17:42:00.922 HD Request # 8 | Download start date-time: 2019-12-16 16:59:59.000 | 2019-12-16 17:42:00.923 HD Request # 8 | Using server: ds21.sierracharts.com port 10149 | 2019-12-16 17:42:00.923 CQG WebAPI | Brokerage name: AMP. Account Name: 120988 | 2019-12-16 17:42:00.927 CQG WebAPI | Sending collateral subscribe request. | 2019-12-16 17:42:00.927 Loaded depth data records for F.US.CLEF20 2019-12-09 from 2019-12-09 12:50:07 to 2019-12-09 18:59:59. | 2019-12-16 17:42:00.944 Mapping F.US.CLEF20 to CLF20. Service code: nymex | 2019-12-16 17:42:00.950 SC Data - All Services | Starting real-time market data updates for: F.US.CLEF20 (CLF20). ID: 2 Service code: nymex | 2019-12-16 17:42:00.950 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2019-12-16 17:42:00.950 CQG WebAPI | Sending symbol resolution request for F.US.CLEF20. ID: 404101 | 2019-12-16 17:42:00.950 SC Data - All Services | Requesting security definition data for: F.US.CLEF20 (CLF20). ID: 2 | 2019-12-16 17:42:00.950 Requesting market depth updates for: F.US.CLEF20 if supported. | 2019-12-16 17:42:00.951 Separate subscription for market depth updates not supported. F.US.CLEF20 | 2019-12-16 17:42:00.951 Mapping F.US.GCEG20 to GCG20. Service code: comex | 2019-12-16 17:42:00.953 SC Data - All Services | Starting real-time market data updates for: F.US.GCEG20 (GCG20). ID: 3 Service code: comex | 2019-12-16 17:42:00.953 CQG WebAPI | Sending symbol resolution request for F.US.GCEG20. ID: 404102 | 2019-12-16 17:42:00.953 SC Data - All Services | Requesting security definition data for: F.US.GCEG20 (GCG20). ID: 3 | 2019-12-16 17:42:00.953 Mapping F.US.RTYH20 to RTYH20. Service code: cme | 2019-12-16 17:42:00.954 SC Data - All Services | Starting real-time market data updates for: F.US.RTYH20 (RTYH20). ID: 4 Service code: cme | 2019-12-16 17:42:00.954 CQG WebAPI | Sending symbol resolution request for F.US.RTYH20. ID: 404103 | 2019-12-16 17:42:00.954 SC Data - All Services | Requesting security definition data for: F.US.RTYH20 (RTYH20). ID: 4 | 2019-12-16 17:42:00.954 SC Data - All Services | Starting real-time market data updates for: F.US.EPH20 (ESH20). ID: 1 Service code: cme | 2019-12-16 17:42:00.955 CQG WebAPI | Sending symbol resolution request for F.US.EPH20. ID: 404104 | 2019-12-16 17:42:00.955 SC Data - All Services | Requesting security definition data for: F.US.EPH20 (ESH20). ID: 1 | 2019-12-16 17:42:00.955 Socket (1) | Creating socket. | 2019-12-16 17:42:00.958 Socket (1) | Connecting to IP: 216.1.90.129. | 2019-12-16 17:42:00.958 Loaded depth data records for F.US.EPH20 2019-12-12 from 2019-12-11 19:25:20 to 2019-12-12 13:40:36. | 2019-12-16 17:42:01.027 HD Request # 8 | Setting DTC encoding to Binary VLS | 2019-12-16 17:42:01.054 HD Request # 8 | Sending historical data logon request message. | 2019-12-16 17:42:01.054 Loaded depth data records for F.US.EPH20 2019-12-12 from 2019-12-11 19:25:20 to 2019-12-12 13:40:36. | 2019-12-16 17:42:01.079 DTC Client socket (2) | Creating socket. | 2019-12-16 17:42:01.081 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2019-12-16 17:42:01.081 + Loading market depth data. | 2019-12-16 17:42:01.152 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEF20. Search Symbol: F.US.CLEF20. Request ID: 404101. Contract ID: 1. | 2019-12-16 17:42:01.165 CQG WebAPI | Contract metadata: contract_id: 1 contract_symbol: "F.US.CLEF20" correct_price_scale: 0.01 display_price_scale: 2 description: "Crude Light (Globex): January 2020" title: "CLEF20" tick_size: 0.01 currency: "USD" tick_value: 10 cfi_code: "FXXXXX" is_most_active: false last_trading_date: 340156000 first_notice_date: 685756000 instrument_group_name: "F.US.CLE" session_info_id: 4768 mic: "XNYM" delay: 600000 short_instrument_group_name: "CLE" instrument_group_description: "Crude Light (Globex)" dialect_id: "0" country_code: "US" 31: "1000 Barrels" 32: 1 33: 0 34: "F20" 35: 0 40 { 1: 2 2: 0 } 41: 0 42 { 1: 2 2: 0 } 43: "Crude Light (Globex): January 2020" 44: "NEW YORK MERCANTILE EXCHANGE" 47: 1 49: 0x40a0680000000000 50 { 1: 2 2: 6 } 51 { 1: "Barrels" 2: "Barrels" } 55: 0 56: 1 58: 0 | 2019-12-16 17:42:01.202 CQG WebAPI | Received symbol resolution report for symbol F.US.GCEG20. Search Symbol: F.US.GCEG20. Request ID: 404102. Contract ID: 2. | 2019-12-16 17:42:01.202 CQG WebAPI | Contract metadata: contract_id: 2 contract_symbol: "F.US.GCEG20" correct_price_scale: 0.1 display_price_scale: 1 description: "Gold (Globex): February 2020" title: "GCEG20" tick_size: 0.1 currency: "USD" tick_value: 10 cfi_code: "FXXXXX" is_most_active: true last_trading_date: 6301756000 first_notice_date: 4055356000 instrument_group_name: "F.US.GCE" session_info_id: 5207 mic: "XCEC" delay: 600000 short_instrument_group_name: "GCE" instrument_group_description: "Gold (Globex)" dialect_id: "0" country_code: "US" 31: "100 Troy ounces" 32: 1 33: 0 34: "G20" 35: 0 40 { 1: 2 2: 0 } 41: 0 42 { 1: 2 2: 0 } 43: "Gold (Globex): February 2020" 44: "COMMODITIES EXCHANGE CENTER" 47: 1 49: 0x40b7700000000000 50 { 1: 2 2: 4 } 51 { 1: "Troy Ounces" 2: "Troy Ounces" } 55: 0 56: 2 58: 0 | 2019-12-16 17:42:01.202 CQG WebAPI | Received symbol resolution report for symbol F.US.RTYH20. Search Symbol: F.US.RTYH20. Request ID: 404103. Contract ID: 3. | 2019-12-16 17:42:01.202 CQG WebAPI | Contract metadata: contract_id: 3 contract_symbol: "F.US.RTYH20" correct_price_scale: 0.1 display_price_scale: 2 description: "E-mini Russell 2000: March 2020" title: "RTYH20" tick_size: 0.1 currency: "USD" tick_value: 5 cfi_code: "FXXXXX" is_most_active: true last_trading_date: 8288956000 instrument_group_name: "F.US.RTY" session_info_id: 1128665 mic: "GLBX" delay: 600000 short_instrument_group_name: "RTY" instrument_group_description: "E-mini Russell 2000" dialect_id: "0" country_code: "US" 31: "50 x Russell 2000 Index" 32: 1 33: 0 34: "H20" 35: 0 40 { 1: 2 2: 0 } 41: 0 42 { 1: 2 2: 0 } 43 { 8: 0x6e696d2d 13: 0x6c6c657373755220 4: 50 6: 48 6: 58 4: 77 12: 0x3032303220686372 } 44: "CME GLOBEX" 47: 1 49: 0x40b0680000000000 55: 0 56: 3 58: 0 | 2019-12-16 17:42:01.202 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH20. Search Symbol: F.US.EPH20. Request ID: 404104. Contract ID: 4. | 2019-12-16 17:42:01.202 CQG WebAPI | Contract metadata: contract_id: 4 contract_symbol: "F.US.EPH20" correct_price_scale: 0.25 display_price_scale: 2 description: "E-Mini S&P 500: March 2020" title: "EPH20" tick_size: 0.25 currency: "USD" tick_value: 12.5 cfi_code: "FXXXXX" is_most_active: true last_trading_date: 8288956000 instrument_group_name: "F.US.EP" session_info_id: 206 mic: "GLBX" delay: 600000 short_instrument_group_name: "EP" instrument_group_description: "E-Mini S&P 500" dialect_id: "0" country_code: "US" 31: "50 x S&P 500 Index" 32: 1 33: 0 34: "H20" 35: 0 40 { 1: 2 2: 0 } 41: 0 42 { 1: 2 2: 0 } 43: "E-Mini S&P 500: March 2020" 44: "CME GLOBEX" 47: 1 49: 0x40b89c0000000000 55: 0 56: 3 58: 0 | 2019-12-16 17:42:01.202 SC Data - All Services | Connected to server. | 2019-12-16 17:42:01.203 SC Data - All Services | Starting socket receive thread. | 2019-12-16 17:42:01.203 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-12-16 17:42:01.203 Mapping F.US.USAH20 to ZBH20. Service code: cbot | 2019-12-16 17:42:01.206 SC Data - All Services | Starting real-time market data updates for: F.US.USAH20 (ZBH20). ID: 5 Service code: cbot | 2019-12-16 17:42:01.206 CQG WebAPI | Sending symbol resolution request for F.US.USAH20. ID: 404105 | 2019-12-16 17:42:01.206 SC Data - All Services | Requesting security definition data for: F.US.USAH20 (ZBH20). ID: 5 | 2019-12-16 17:42:01.206 SC DTC Data with Market Depth | Starting real-time market data updates for: ADR-SP. ID: 6 Service code: statscalc | 2019-12-16 17:42:01.241 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2019-12-16 17:42:01.241 SC DTC Data with Market Depth | Requesting security definition data for: ADR-SP. ID: 6 | 2019-12-16 17:42:01.241 DTC Client socket (4) | Creating socket. | 2019-12-16 17:42:01.246 DTC Client socket (4) | Connecting to IP: 192.81.56.146. | 2019-12-16 17:42:01.246 CQG WebAPI | Received symbol resolution report for symbol F.US.USAH20. Search Symbol: F.US.USAH20. Request ID: 404105. Contract ID: 5. | 2019-12-16 17:42:01.353 CQG WebAPI | Contract metadata: contract_id: 5 contract_symbol: "F.US.USAH20" correct_price_scale: 0.03125 display_price_scale: 201 description: "30yr US Treasury Bonds (Globex): March 2020" title: "USAH20" tick_size: 0.03125 currency: "USD" tick_value: 31.25 cfi_code: "FXXXXX" is_most_active: true last_trading_date: 8288956000 first_notice_date: 6474556000 instrument_group_name: "F.US.USA" session_info_id: 20 mic: "XCBT" delay: 600000 short_instrument_group_name: "USA" instrument_group_description: "30yr US Treasury Bonds (Globex)" dialect_id: "0" country_code: "US" 31: "100,000 U.S. Dollars" 32: 1 33: 0 34: "H20" 35: 1 40 { 1: 2 2: 0 } 41: 0 42 { 1: 2 2: 0 } 43: "30yr US Treasury Bonds (Globex): March 2020" 44: "CHICAGO BOARD OF TRADE" 47: 1 49: 0x40b1300000000000 55: 0 56: 3 58: 0 | 2019-12-16 17:42:01.353 SC DTC Data with Market Depth | Connected to server. | 2019-12-16 17:42:01.354 SC DTC Data with Market Depth | Starting socket receive thread. | 2019-12-16 17:42:01.354 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2019-12-16 17:42:01.354 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-12-16 17:42:01.355 SC Data - All Services | Sending logon request message. | 2019-12-16 17:42:01.355 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-SP. ID: 7 Service code: statscalc | 2019-12-16 17:42:01.395 SC DTC Data with Market Depth | Requesting security definition data for: TICK-SP. ID: 7 | 2019-12-16 17:42:01.395 Mapping F.US.ENQH20 to NQH20. Service code: cme | 2019-12-16 17:42:01.397 SC Data - All Services | Starting real-time market data updates for: F.US.ENQH20 (NQH20). ID: 8 Service code: cme | 2019-12-16 17:42:01.398 CQG WebAPI | Sending symbol resolution request for F.US.ENQH20. ID: 404106 | 2019-12-16 17:42:01.398 SC Data - All Services | Requesting security definition data for: F.US.ENQH20 (NQH20). ID: 8 | 2019-12-16 17:42:01.398 Requesting market depth updates for: F.US.ENQH20 if supported. | 2019-12-16 17:42:01.398 Separate subscription for market depth updates not supported. F.US.ENQH20 | 2019-12-16 17:42:01.398 HD Request # 8 | Requesting Intraday data. Start date-time: 2019-12-16 16:59:59. Record interval: 0. Symbol: ESH20 | 2019-12-16 17:42:01.618 DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-12-16 17:42:01.642 HD Request # 8 | Decompressing data. | 2019-12-16 17:42:01.653 HD Request # 8 | Receiving Intraday data for F.US.EPH20 starting at 2019-12-16 16:59:59 | 2019-12-16 17:42:01.653 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 17:42:01.653 Socket (1) | Socket gracefully closed by remote side. | 2019-12-16 17:42:01.687 Socket (1) | Closed. | 2019-12-16 17:42:01.687 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQH20. Search Symbol: F.US.ENQH20. Request ID: 404106. Contract ID: 6. | 2019-12-16 17:42:01.923 CQG WebAPI | Contract metadata: contract_id: 6 contract_symbol: "F.US.ENQH20" correct_price_scale: 0.25 display_price_scale: 2 description: "E-mini NASDAQ-100: March 2020" title: "ENQH20" tick_size: 0.25 currency: "USD" tick_value: 5 cfi_code: "FXXXXX" is_most_active: true last_trading_date: 8288956000 instrument_group_name: "F.US.ENQ" session_info_id: 253 mic: "GLBX" delay: 600000 short_instrument_group_name: "ENQ" instrument_group_description: "E-mini NASDAQ-100" dialect_id: "0" country_code: "US" 31: "$20 Index Points" 32: 1 33: 0 34: "H20" 35: 0 40 { 1: 2 2: 0 } 41: 0 42 { 1: 2 2: 0 } 43: "E-mini NASDAQ-100: March 2020" 44: "CME GLOBEX" 47: 1 49: 0x40ac200000000000 55: 0 56: 3 58: 0 | 2019-12-16 17:42:01.923 Historical data download thread signaled to stop. | 2019-12-16 17:42:01.923 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-12-16 17:42:01.923 DTC Client socket (2) | Closed. | 2019-12-16 17:42:01.923 HD Request # 8 | Received 2 records from 2019-12-16 16:59:59.000 to 2019-12-16 16:59:59.001 (0.0 seconds) and wrote 0 records for F.US.EPH20 | 2019-12-16 17:42:01.923 HD Request # 8 | Completion time: 0s | 2019-12-16 17:42:01.924 HD Request # 8 | Intraday data download complete for F.US.EPH20. Unique request ID: 5 | 2019-12-16 17:42:01.924 Removed historical data download ID 5 | 2019-12-16 17:42:01.924 Real-time Intraday chart data file updates started for F.US.EPH20 | 2019-12-16 17:42:01.924 Intraday chart data file opened for F.US.EPH20 | 2019-12-16 17:42:01.924 Triggering next historical data download in queue. | 2019-12-16 17:42:01.924 SC Data - All Services | Received logon response. | 2019-12-16 17:42:01.924 SC Data - All Services | Server Name: SC Real-Time Server. | 2019-12-16 17:42:01.924 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-12-16 17:42:01.924 SC Data - All Services | Connection error: Unsupported client version.. | 2019-12-16 17:42:01.924 * SC Data - All Services | Disconnected from the server. | 2019-12-16 17:42:01.925 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2019-12-16 17:42:01.925 SC DTC Data with Market Depth | Sending logon request message. | 2019-12-16 17:42:01.925 Using Bid/Ask average for last trade price for EURUSD | 2019-12-16 17:42:01.925 HD Request # 9 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2019-12-16 17:42:01.925 HD Request # 9 | Download start date-time: 2019-12-16 13:33:32.000 | 2019-12-16 17:42:01.926 HD Request # 9 | Using server: ds4.sierracharts.com port 10150 | 2019-12-16 17:42:01.926 Socket (1) | Creating socket. | 2019-12-16 17:42:01.926 Socket (1) | Connecting to IP: 192.81.56.146. | 2019-12-16 17:42:01.927 Loaded depth data records for F.US.CLEF20 2019-12-06 from 2019-12-06 13:26:35 to 2019-12-06 13:27:18. | 2019-12-16 17:42:01.952 Loaded depth data records for F.US.CLEF20 2019-12-07 from 2019-12-06 20:10:14 to 2019-12-06 20:10:14. | 2019-12-16 17:42:01.954 HD Request # 9 | Setting DTC encoding to Binary VLS | 2019-12-16 17:42:02.058 HD Request # 9 | Sending historical data logon request message. | 2019-12-16 17:42:02.058 Mapping F.US.USAZ19 to ZBZ19. Service code: cbot | 2019-12-16 17:42:02.141 SC Data - All Services | Starting real-time market data updates for: F.US.USAZ19 (ZBZ19). ID: 10 Service code: cbot | 2019-12-16 17:42:02.141 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2019-12-16 17:42:02.141 CQG WebAPI | Sending symbol resolution request for F.US.USAZ19. ID: 404107 | 2019-12-16 17:42:02.141 Date Time Of Last Edit: 2019-12-18 04:45:06
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| [2019-12-16 23:19:25] |
| SC Support - Posts: 1925 |
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Connected with user over email, she is all set now
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| [2019-12-18 04:45:35] |
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SC Data - All Services | Connection error: Unsupported client version.. | 2019-12-16 17:42:01.924 * This is at least part of the problem.You must update to the current version of Sierra Chart following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-18 04:46:56
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