Support Board
Date/Time: Mon, 25 Nov 2024 02:02:36 +0000
Unable to determine the symbols and settings necessary to load ESH14.dly as a continuous contrac
View Count: 1414
| [2013-12-26 21:19:06] |
| T44 - Posts: 363 |
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Have tried doing full system reset, and still the continuous contracts do not build correctly. This is latest prerelease. Date Time Of Last Edit: 2013-12-26 21:19:53
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| [2013-12-26 21:27:13] |
| T44 - Posts: 363 |
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Using CTS T4.
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| [2013-12-26 21:29:40] |
| T44 - Posts: 363 |
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Limiting the number of days back for the continuous futures chart to 3 years based on the account type. | 2013-12-26 16:29:08 Symbols used for ESH14 continuous contract chart: | 2013-12-26 16:29:08 ESM13 | 2013-12-26 16:29:08 ESU13 | 2013-12-26 16:29:08 ESZ13 | 2013-12-26 16:29:08 ESH14 | 2013-12-26 16:29:08 HD Request # 10 - Downloading Historical Daily chart data for ESM13. Starting date: 2013-06-20. Service: cts | 2013-12-26 16:29:08 HD Request # 10 - Requesting historical Daily data for ESM13 starting at 2013-06-19 | 2013-12-26 16:29:08 HD Request # 10 - Receiving historical Daily data for ESM13 starting at 2013-06-19 | 2013-12-26 16:29:08 Writing historical Daily data for ESM13 to the file ESM13.dly | 2013-12-26 16:29:08 HD Request # 10 - Received 3 records from 2013-06-19 00:00:00 to 2013-06-21 00:00:00 (3.0 days) and wrote 2 records for ESM13 | 2013-12-26 16:29:08 HD Request # 10 - Daily download COMPLETE for ESM13 | 2013-12-26 16:29:08 HD Request # 11 - Downloading Historical Daily chart data for ESU13. Starting date: 2013-09-19. Service: cts | 2013-12-26 16:29:08 HD Request # 11 - Requesting historical Daily data for ESU13 starting at 2013-09-18 | 2013-12-26 16:29:08 HD Request # 11 - Receiving historical Daily data for ESU13 starting at 2013-09-18 | 2013-12-26 16:29:09 Writing historical Daily data for ESU13 to the file ESU13.dly | 2013-12-26 16:29:09 HD Request # 11 - Received 3 records from 2013-09-18 00:00:00 to 2013-09-20 00:00:00 (3.0 days) and wrote 2 records for ESU13 | 2013-12-26 16:29:09 HD Request # 11 - Daily download COMPLETE for ESU13 | 2013-12-26 16:29:09 HD Request # 12 - Downloading Historical Daily chart data for ESZ13. Starting date: 2013-12-19. Service: cts | 2013-12-26 16:29:09 HD Request # 12 - Requesting historical Daily data for ESZ13 starting at 2013-12-18 | 2013-12-26 16:29:09 HD Request # 12 - Receiving historical Daily data for ESZ13 starting at 2013-12-18 | 2013-12-26 16:29:09 Writing historical Daily data for ESZ13 to the file ESZ13.dly | 2013-12-26 16:29:09 HD Request # 12 - Received 3 records from 2013-12-18 00:00:00 to 2013-12-20 00:00:00 (3.0 days) and wrote 2 records for ESZ13 | 2013-12-26 16:29:09 HD Request # 12 - Daily download COMPLETE for ESZ13 | 2013-12-26 16:29:09 ES.CME_20140300_ESH4.CME_Eq [C] Daily #7: Download is complete for all contract months in chart. Proceeding with data load. | 2013-12-26 16:29:09 Unable to determine the symbols and settings necessary to load ESH14.dly as a continuous contract. Make sure Symbol Settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-12-26 16:29:09 Chart #7 has tagged chart #6 for full recalculation. Chartbook: test.cht | 2013-12-26 16:29:09 Chart #7 has tagged chart #6 for full recalculation. Chartbook: test.cht | 2013-12-26 16:29:09 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: test.cht | 2013-12-26 16:29:09 |
| [2013-12-27 04:18:32] |
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We are working on this. Please allow another few hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-27 09:37:42] |
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Update to Prerelease 1065 and let us know if everything is OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-27 14:23:54] |
| T44 - Posts: 363 |
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Same issue I'm afraid. Also, how do I get prerelease for non-CLR version (wine)? (am running two machines, one Win 7 one wine). Also, I'm seeing outbound connections to ddfplus domains - can you please let us have a list of IP ranges Sierra will connect to for outbound firewall policies? |
| [2013-12-27 14:29:22] |
| T44 - Posts: 363 |
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If I do a global symbol settings full reset the issue with the daily data continuous contract is fixed for all symbols I have tested except front month CME Euro FX futures, which shows a bunch of OHLC daily bars=0 with the current day appearing with todays high and a low=0.
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| [2013-12-27 14:31:11] |
| T44 - Posts: 363 |
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Deleting and redownloading the data does not fix the issue with the euro chart either.
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| [2013-12-28 03:54:41] |
| T44 - Posts: 363 |
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Continuous contract building resolved in 1066 thanks. Note that you're aware of the decimal point issue. Date Time Of Last Edit: 2013-12-28 03:59:11
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| [2013-12-28 09:13:07] |
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Yes we are now aware of the decimal point issue. We have come to realize is that the Tick Size and Value Format for most of the symbols for CTS is 1. This is not correct. We have to regenerate the settings. We will have this resolved next week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-28 09:13:25
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