Support Board
Date/Time: Mon, 25 Nov 2024 01:29:52 +0000
Some symbols not coming up via QuoteBoard
View Count: 1503
| [2013-12-26 18:12:48] |
| mhren - Posts: 12 |
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This is a strange problem I just started seeing today. I have a Chartbook that uses a QuoteBoard to select different equity instruments with IB as the data feed. SOME (not all) of the equities are not showing up with the following error (this one is for SPY): Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2013-12-26 12:00:47 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ilhmds. IB Error Code: 2107. Request ID: -1. | 2013-12-26 12:02:13 Error creating Intraday data file: C:\SierraChart - IB\Data\??!.scid | 2013-12-26 12:03:43 Failed to get dates from Intraday data file. Failed to open the file C:\SierraChart - IB\Data\??!.scid for reading. Windows error code 123: The filename, directory name, or volume label syntax is incorrect. File: C:\SierraChart - IB\Data\??!.scid | 2013-12-26 12:03:43 Error creating Intraday data file: C:\SierraChart - IB\Data\??!.scid | 2013-12-26 12:03:43 Failed to get dates from Intraday data file. Failed to open the file C:\SierraChart - IB\Data\??!.scid for reading. Windows error code 123: The filename, directory name, or volume label syntax is incorrect. File: C:\SierraChart - IB\Data\??!.scid | 2013-12-26 12:03:43 Error loading Intraday data file. Error opening the file. Windows error code 123: The filename, directory name, or volume label syntax is incorrect. | 2013-12-26 12:03:43 Error getting file attributes for C:\SierraChart - IB\Data\??!.dly. Unable to check read-only status. Windows error code 123: The filename, directory name, or volume label syntax is incorrect. | 2013-12-26 12:03:43 Error creating Historical Daily data file: C:\SierraChart - IB\Data\??!.dly | 2013-12-26 12:03:43 Daily data file does not exist. File: C:\SierraChart - IB\Data\??!.dly | 2013-12-26 12:03:43 Error opening or reading chart data file. File: C:\SierraChart - IB\Data\??!.dly | 2013-12-26 12:03:43 I just figured out there is a pattern to the failure in that it is all the "three character" equities that are failing ... i.e. AAPL works, FB works, but BAC fails. I am thinking this is probably due to something to do with the symbol information but I'm not sure what went wrong..... I cleared the quote board and started adding new symbols but this problem persists. What other information can I send to help figure this out ? BTW: I hope you all are having a good holiday season and there is NO RUSH in getting to this request as I am taking some time off myself. Thanks!! |
| [2013-12-26 18:19:12] |
| mhren - Posts: 12 |
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I figured out what is causing this failure !!! And I have a workaround but I don't think this is the "fix." I found a "new" entry in the Edit->Symbol Settings for "??*" for Continuous Futures Contracts .... That appears to be hitting before the "???" for general stocks and breaking my quote board. I deleted the "??*" and things are working now......... |
| [2013-12-26 18:28:05] |
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Yes, most likely that is it. However, this should be resolved in the latest prerelease. Update Sierra Chart by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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