Support Board
Date/Time: Mon, 03 Feb 2025 22:50:27 +0000
connection error
View Count: 709
| [2019-12-04 22:04:32] |
| User20080 - Posts: 2 |
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My charts have been working fine on laptops and PC's I am unable to log into Sierra because there is a log in error CONNECTION ERROR FROM SERVICE TRANSACT TRADING LOG IN ERROR RECIEVED FROM SERVER . DISABLED API TOKEN DATE-TIME 2019 12 04 16:44:11 thanks Roger |
 sierra chart problem.PNG / V - Attached On 2019-12-04 21:48:03 UTC - Size: 8.49 KB - 248 views Attachment Deleted. |
| [2019-12-05 04:51:13] |
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Unknown to us, Transact has disabled the API token for the old bridge program. So you need to update to the current version of Sierra Chart to use the new websocket connection: Software Download: Fast Update If you still have trouble connecting, then refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-05 04:51:30
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