Support Board
Date/Time: Mon, 03 Feb 2025 20:46:04 +0000
Can't connect to Data service
View Count: 521
| [2019-12-03 16:26:01] |
| maruska11 - Posts: 7 |
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Reading Internal Order ID file. | 2019-12-03 11:08:29.829 Reading Trade Orders file. | 2019-12-03 11:08:30.135 Reading Trade Positions file. | 2019-12-03 11:08:30.137 Reading Account Balance file. | 2019-12-03 11:08:30.140 UDPListener (1552). Port 22903 | Listening on UDP port 22903. | 2019-12-03 11:08:30.212 Software version: 2020 32-bit | 2019-12-03 11:08:30.212 Usage end date: 2019-12-16 | 2019-12-03 11:08:30.212 Enabled for: Sierra Chart Historical Data Service. | 2019-12-03 11:08:30.212 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-03 11:08:30.212 Current selected Data/Trading service: TransAct WS | 2019-12-03 11:08:30.212 Custom symbol settings values: disabled | 2019-12-03 11:08:30.212 Chart Update Interval: 500 | 2019-12-03 11:08:30.212 Intraday Data Storage Time Unit: 1 | 2019-12-03 11:08:30.212 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-03 11:08:30.212 2019-12-03 11:08:30 Local computer time | 2019-12-03 11:08:30.212 2019-12-03 16:08:30 Local computer time in UTC | 2019-12-03 11:08:30.212 2019-12-03 11:08:30 Local computer time in SC Time Zone | 2019-12-03 11:08:30.212 2019-12-03 16:08:28 Server time in UTC | 2019-12-03 11:08:30.213 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-03 11:08:30.213 Program path: C:\SierraChart\ | 2019-12-03 11:08:30.213 Data Files path: C:\Users\marie\Desktop\SierraChart 8-27-15\data\ | 2019-12-03 11:08:30.213 OS Version Number: 10.0 | 2019-12-03 11:08:30.214 Locale Setting: C | 2019-12-03 11:08:30.214 DLLs: HindsightTrading.dll, HindsightTradingLevels.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-03 11:08:30.217 Created the DTC Protocol server. | 2019-12-03 11:08:30.264 DTC Protocol Server listening on port 11099. | 2019-12-03 11:08:30.268 Created the DTC Protocol historical data server. | 2019-12-03 11:08:30.268 HD Server Manager | Listening on port 11098 | 2019-12-03 11:08:30.271 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2019-12-03 11:08:30.272 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-03 11:08:30.316 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-03 11:08:30.462 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-03 11:08:30.462 Received 5 login tokens. | 2019-12-03 11:08:30.868 Symbol settings MD5 received. Request ID: 1. | 2019-12-03 11:08:30.921 Symbol settings are up-to-date for transact.trading. | 2019-12-03 11:08:30.921 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-12-03 11:19:36.439 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2019-12-03 11:19:36.439 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-03 11:19:36.439 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-12-03 11:19:36.440 File >> Disconnect selected. | 2019-12-03 11:19:36.829 Auth Websocket socket (1) | CloseSocket call. | 2019-12-03 11:19:36.829 Auth Websocket | WebSocket closed. | 2019-12-03 11:19:36.829 TransAct WS | Disconnected. | 2019-12-03 11:19:36.830 Auth Websocket socket (1) | Closed. | 2019-12-03 11:19:36.830 Date Time Of Last Edit: 2019-12-03 18:23:42
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| [2019-12-03 18:24:36] |
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You are getting an Account Logon Error from Transact: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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