Support Board
Date/Time: Mon, 03 Feb 2025 20:54:27 +0000
Problem to logging the sub instance
View Count: 581
| [2019-12-02 19:26:38] |
| User420291 - Posts: 44 |
|
Hello, i'm trying to make the sub instance work in a different computer, but i'm doing something wrong. i had attached 3 pictures. 1 is the server IP. The second is the server configurations. The third is the configuration i had set in the sub instance. Thank you. |
Attachment Deleted.  IPconfig.png / V - Attached On 2019-12-02 19:23:36 UTC - Size: 50.62 KB - 264 views data_trade server_subinstance.png / V - Attached On 2019-12-02 19:25:34 UTC - Size: 1.05 MB - 256 views |
| [2019-12-03 04:50:54] |
| |
|
On the instance of Sierra Chart used as a server you need to enable the Require TLS option. And you also need to set the Allowed Incoming IPs to Any IP assuming the computers are on different subnets. You also have to make sure there is clear communication available between the instances of Sierra Chart using the particular port that you want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-03 04:51:21
|
| [2019-12-03 17:35:42] |
| User420291 - Posts: 44 |
|
I made the changes you told me to. When i try to connect i get this message on the sub instance: Davi Laatus, [03.12.19 14:33] DTC - Sub Instance | Connecting to the server 177.55.160.204. Port 11099 | 2019-12-03 17:31:38.904 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-12-03 17:31:38.904 DTC Client socket (1) | Connecting to IP: 177.55.160.204. | 2019-12-03 17:31:38.905 DTC Client socket (1) | Connect event error. Windows error code 10060: Uma tentativa de conexão falhou porque o componente conectado não respondeu corretamente após um período de tempo ou a conexão estabelecida falhou porque o host conectado não respondeu. | 2019-12-03 17:31:59.907 * DTC Client socket (1) | CloseSocket call. | 2019-12-03 17:31:59.907 DTC Client socket (1) | Closed. | 2019-12-03 17:31:59.907 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-12-03 17:31:59.907 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-03 17:31:59.907 DTC Client socket (0) | CloseSocket call. | 2019-12-03 17:31:59.924 DTC - Sub Instance | Disconnected. | 2019-12-03 17:31:59.924 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-12-03 17:31:59.924 Maybe its some port problem? If thats the case theres any instructions that i can take a look? Thank you. |
| [2019-12-03 18:29:12] |
| |
|
You are going to need to resolve this problem: DTC Client socket (1) | Connect event error. Windows error code 10060: Uma tentativa de conexão falhou porque o componente conectado não respondeu
This is not within the scope of our support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: