Support Board
Date/Time: Tue, 04 Feb 2025 18:49:19 +0000
Compressed price scale on charts
View Count: 1678
| [2019-12-02 09:01:42] |
| User169205 - Posts: 67 |
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Hello, I upgraded to v2017 (29263m). The price scale range on the charts is set to Automatic/Linear. When i upgraded, the scale became very compressed. The only way to get the price bars to appear is by changing the scale to Independent or Constant Range. This occurs in both 32b & 64b versions. What do i need to do to have the bars appear under Automatic scaling again ? Thanks |
| [2019-12-02 13:32:27] |
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Go to that chart and select Chart >> Reset Scales. We do not see how an update would change the scale. Refer to: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-03 00:40:30
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| [2019-12-02 18:01:43] |
| User169205 - Posts: 67 |
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I just tried that and no change. I have attached a screen cap of what it looks like. Note the 400 point range between lines on the NQ. Could the update have changed an indicator setting ?
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 120219 scale.png / V - Attached On 2019-12-02 18:00:26 UTC - Size: 2.98 KB - 294 views |
| [2019-12-02 20:18:52] |
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That attachment is completely unacceptable. Why users make things difficult for us we do not know. To attach a chart image follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage The other thing to do is to take all of the studies off of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-02 20:20:12
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| [2019-12-02 20:55:34] |
| User169205 - Posts: 67 |
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"That attachment is completely unacceptable. Why users make things difficult for us we do not know." (Said the charting service with a 2000 page owners manual and a button that says 'add files') i'll try rebuilding everything from scratch becasue that is normal for a version upgrade. |
| [2019-12-03 00:38:04] |
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We give users a very easy method to provide chart images and it is documented here: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Although there is a lot of detail to those instructions, it literally is just two basic steps. Take a copy through the Edit menu, and paste the link here. The basic problem is you just provided a fragment of a chart. Also refer to: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-03 00:40:17
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| [2019-12-05 22:56:44] |
| User169205 - Posts: 67 |
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Because i am a nice person, i will tell you the issue and fix. When i upgraded several SC versions, all of the 'color bar based..' studies added a 'sum of alerts' line directly to the charts. These subgraphs drew 'zero lines' and changed the scale format on the chart itself. I went to the subgraphs tab in the studies setting and changed the draw style to ignore. Problem solved.
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| [2020-02-03 06:22:55] |
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Ok thank you for the information. We thought we handled this kind of scenario. We will implement a solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-04 06:52:54] |
| User169205 - Posts: 67 |
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credit to the programmer i work with for the discovery. glad it helps.
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