Support Board
Date/Time: Mon, 03 Feb 2025 19:53:01 +0000
Double charge on data feed
View Count: 580
| [2019-11-30 03:00:18] |
| User666994 - Posts: 6 |
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hi, I have just looked into the breakdown of my monthly fee which I thought was higher than usual and just realised that I am being charged for my data feed twice: 40.75 USD for Sierra and 40.75 for Denali Can you please explain? I need to cancel one of those and find out how/why there is a duplicate and how long it has been running for? Can you help please/ Best regards, Anne Baines |
| [2019-12-01 01:21:29] |
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We have deactivated the Sierra Chart Exchange Data Feed on your account. Next month no data feed will renew because you do not have the Denali Exchange Data Feed set to renew. You can do that here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 01:22:56
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