Support Board
Date/Time: Mon, 03 Feb 2025 19:43:18 +0000
IQFeed (DTN) not connected
View Count: 929
| [2019-11-26 17:19:45] |
| User194321 - Posts: 2 |
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I have been without my IQ data feed loading onto my charts since 22nd November. I have gone through the support documentation & cannot solve the issue. I have sent the Message Log via "Send For Analysis". On my message log I do not have a Copy Log button. I am attaching a recent screenshot. Please note that I am located in Vietnam (GMT +7) so there is a significant time difference. I have been using Sierra Charts with DTN's IQ Feed without issue since August 2019. This is not a new user. In the Date/Trade Service Settings menu I am seeing nothing in the IQ Feed window. Best regards. |
 2019-11-27_0007.png / V - Attached On 2019-11-26 17:08:04 UTC - Size: 227.33 KB - 278 views |
| [2019-11-26 17:40:39] |
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This is the relevant message: IQFeed | AdminMessage: S,STATS,,,500,0,2,0,38,11924,,,Not Connected,6.1.0.20,483236,132996.71,0.0,,1164581.85,0.09,, | 2019-11-26 17:17:09.183
Follow step 11 here: DTN IQ Feed Data Service: Setup Instructions If you still need more help you need to contact IQ Feed. And we recommend switching to one of the Sierra Chart data feeds: Real-Time Exchange Data Feeds Available From Sierra Chart Could you let us know why you use IQ Feed rather than the Sierra Chart data feeds? You will save a lot of money and get a better quality of service with our own data feeds . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-26 17:41:57
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| [2019-11-28 19:01:35] |
| User194321 - Posts: 2 |
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Thank you for your assistance. I was able to get it working again. Thanks for the quick response. I would consider this case closed now. Best regards |
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