Support Board
Date/Time: Tue, 04 Feb 2025 18:00:17 +0000
Not showing order fills
View Count: 1952
| [2019-11-19 22:07:51] |
| User840472 - Posts: 22 |
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Order fills are not showing. (was working fine yesterday). Show Order Fill is check marked, but nothing is showing up on the chart. Nothing else is check marked on the Trade tab (left side). I even tried Delete and Download Data, but didn't make any difference. If I check mark the Show Orders and Position, that function works (shows my current position and orders). but for some reason, my trade fills are not showing up today.
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| [2019-11-20 17:28:38] |
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Go through the step-by-step instructions here to make sure you have not overlooked anything: Chart Trading and the Chart DOM: Displaying Order Fills on the Chart And also there could be some delay for the order fills query to be completed. You will see the completion in the Trade >> Trade Service Log. We will be improving upon the performance of this in an upcoming release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-21 05:22:22] |
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To see the query results in the Trade Service Log you need to update the current version: Software Download: Fast Update Check to see that you see the order fills in the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity So that you can be sure that you have them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-21 05:22:52
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| [2019-11-21 22:08:38] |
| User840472 - Posts: 22 |
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Problem is resolved now. Fills are showing. It had something to do with the fact that I got into a trade and held it over several days, and I would add/delete from it during these days. It wasn't until I got flat that the new trade fills started to show up again. What's interesting is that for the first two days after the initial trade, the fills were showing. But on Tuesday and Wed. there were not. I got flat on Wed. and since then everything is back to normal. Thank you. |
| [2019-11-22 00:12:10] |
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That is not a good explanation. There is some other issue. Or a misunderstanding by us as to the exact problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 18:02:38] |
| User840472 - Posts: 22 |
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Not sure what you want me to do. I can provide you my Trade Activity Log which shows the fills from the day the problem started. Also show you my daily charts which shows the fills. You'll notice the fills didn't show for Tue. and Wed until the position was flatten. Would that help? (I didn't make any changes to my settings to cause the problem or for it to get resolved).
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| [2019-11-23 05:09:02] |
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Unless you are having a problem currently it will not make sense for us to look into this further. But we do recommend this trading service instead which maintains long-term fill history: Sierra Chart / Trading Technologies Futures Order Routing Service This is not available when using CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-29 18:03:50] |
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Thinking about this some more, the issue could be what is described here: Chart Trading and the Chart DOM: Delay with Displaying Order Fills / No Fills Displayed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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