Support Board
Date/Time: Mon, 03 Feb 2025 14:09:52 +0000
URGENT - market data cut out in middle of session
View Count: 834
| [2019-11-15 20:32:26] |
| Adam Schwartz - Posts: 81 |
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I have had no problems with market data up until now. I am connecting my IB live account once a month but use SC data service. Market data annoyingly cut out in the middle of the session. I have not been able to trade without it. It's been paid for in full at the beginning of the month and its the 15th....what is your solution to this please? The data is from CME. Kindly reply to this. |
| [2019-11-15 22:12:43] |
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At what time did this occur? Tell us one of the symbols there was a problem with. We have a new data feed available call the Denali exchange data feed. We are going to move you over to that data feed effective next month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-15 22:35:15
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| [2019-11-15 22:40:45] |
| Adam Schwartz - Posts: 81 |
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This was from around 6pm onwards London time (1pm EST). It happened on ESZ19, NQZ19, RTYZ19, CLZ19, HGZ19, ZNZ19, GCZ19 and a few others. The prices in my quoteboard all showed 0 except for CFD data.
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| [2019-11-15 23:41:56] |
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Follow the instructions below so we can determine what the problem is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-17 04:25:55] |
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At this point we do not know what the problem was in your particular case but we have activated your Sierra Chart account for the Denali Exchange Data Feed. The network this data feed runs on is different, and also the authorizations are fully handled by us and it does not involve Barchart. Not likely that there was a problem with either of those. Then again we do not know what the issue was. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-17 04:26:17
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| [2019-11-17 23:26:54] |
| Adam Schwartz - Posts: 81 |
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The data is now working again - thank you for fixing this. I have no preference in which feed I use, as long as it works. I do not seem to be recieiving real time data on calendar spreads - looking at Dec20-Dec21 on CL nymex, I should have access to this.
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| [2019-11-18 00:32:46] |
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We definitely do not see any problem with futures spreads data with the Denali data feed. We want you to follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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