Support Board
Date/Time: Mon, 03 Feb 2025 15:54:30 +0000
Data feed was deactivated this morning
View Count: 750
| [2019-11-15 14:49:16] |
| User106888 - Posts: 3 |
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Hi, I have been using your data feed without any issue for the last 6 months with 3 systems however today my third connection's CME market data feed was deactivated. It also happened last Friday but I reactivated it without any problem. Today, I tried to reactivate it again in the Account management section here and every time I get the message "Failed to activate the Market Data Feed." It never happened in the last 6 months now twice in two weeks. Something must be off. My Services Balance can easily cover the cost so that's not the issue. In the software, my data/trade service setting is set to Interactive Broker and every day my 3 systems are directly connected to my funded Interactive Brokers' trading account using their IB Gateway app so I would be surprised if it is related to the live trading account existence confirmation. I can't really figure out what is the source of the problem and I would like your help. Thank you. |
| [2019-11-15 15:05:47] |
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You should have received a notice about this. The CME will not allow you to use more than two real-time connections when using a nonprofessional CME exchange fee. You will need to instead activate the professional exchange fees which are much higher, if you want to use more than two connections.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-18 13:42:40] |
| User106888 - Posts: 3 |
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I've activated the professional exchange and re-signed the market data agreement but my professional status is still non-professional even if I reload the page. Can you look into it? Thank you. |
| [2019-11-18 15:04:25] |
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You should now be able to activate the 3rd connection.
Sierra Chart Support |
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