Support Board
Date/Time: Mon, 03 Feb 2025 14:00:04 +0000
CQG Market Data CL Error
View Count: 1025
| [2019-11-13 13:50:02] |
| User137699 - Posts: 6 |
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Is there a way to fix the market data issue for CL? Data for ES works, but get the errors below for CL. CQG WebAPI | Requesting market data including full depth for F.US.CLEZ19 | 2019-11-13 08:44:34.564 CQG WebAPI | Market data subscription for F.US.CLEZ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-11-13 08:44:34.705 Symbol Error - F.US.CLEZ19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-11-13 08:44:34.705 CQG WebAPI | Market data subscription for F.US.CLEZ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-11-13 08:44:34.705 Symbol Error - F.US.CLEZ19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-11-13 08:44:34.705 HD Request # 3 | Downloading Intraday chart data for F.US.CLEZ19 to the file F.US.CLEZ19.scid. Service: cqg | 2019-11-13 08:44:34.984 Date Time Of Last Edit: 2019-11-13 15:43:43
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| [2019-11-13 17:32:57] |
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Refer to the following: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-15 14:55:58] |
| User137699 - Posts: 6 |
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Still having issues getting live data for CL. Checked with broker and have the correct subscription, but still get this error. I'm using the correct symbol too. F.US.CLEZ19
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 2019-11-15_06h53_04.png / V - Attached On 2019-11-15 14:54:48 UTC - Size: 4.53 KB - 244 views |
| [2019-11-15 15:08:01] |
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You need to go back to your broker for help with this. We cannot help you with this. But after they do activate the exchange, you need to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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