Support Board
Date/Time: Wed, 27 Nov 2024 00:47:47 +0000
Historical download skipped
View Count: 1493
| [2019-11-08 21:29:24] |
| Aditya Chopra - Posts: 21 |
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Hi, My charts have skipped the historical download. Can I update my charts Thanks and regards Aditya |
| [2019-11-09 17:06:11] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 23:14:19] |
| maliik3103 - Posts: 48 |
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i have the same problem , thats the copy of my log Software version: 2368 64-bit | 2022-03-17 00:13:15.077 Primary Thread ID: 10408 | 2022-03-17 00:13:15.077 Usage end date: 2022-04-11 | 2022-03-17 00:13:15.077 Enabled for: Advanced Features 2. | 2022-03-17 00:13:15.077 Enabled for: Sierra Chart Historical Data Service. | 2022-03-17 00:13:15.077 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-17 00:13:15.077 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-17 00:13:15.077 Enabled for exchange2: fairx_exchange.data | 2022-03-17 00:13:15.077 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-17 00:13:15.077 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-17 00:13:15.077 Custom symbol settings values: enabled | 2022-03-17 00:13:15.077 Chart Update Interval: 10 | 2022-03-17 00:13:15.077 Intraday Data Storage Time Unit: 0 | 2022-03-17 00:13:15.077 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-03-17 00:13:15.077 2022-03-16 23:13:15 Local computer time in UTC | 2022-03-17 00:13:15.077 2022-03-17 00:13:15 Local computer time in SC Time Zone | 2022-03-17 00:13:15.077 2022-03-16 23:07:53 Server time in UTC | 2022-03-17 00:13:15.077 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-17 00:13:15.077 Program path: C:\Users\HP\Desktop\sc\ | 2022-03-17 00:13:15.077 Data Files path: C:\Users\HP\Desktop\sc\Data\ | 2022-03-17 00:13:15.077 OS Version Number: 10.0 | 2022-03-17 00:13:15.077 Locale Setting: C | 2022-03-17 00:13:15.077 DLLs: UserContributedStudies_64.dll | 2022-03-17 00:13:15.078 Allowed protected custom studies: | 2022-03-17 00:13:15.078 Crash reporter started: true | 2022-03-17 00:13:15.078 Rithmic Direct - DTC | Using primary service for historical data for GCJ2.COMEX | 2022-03-17 00:13:23.427 Historical data service client indicated that downloads are not enabled. Symbol: GCJ2.COMEX. Data Type: Intraday data | 2022-03-17 00:13:23.427 Historical data download ID 25 not found when removing ID from outstanding request set. | 2022-03-17 00:13:23.428 Real-time Intraday chart data file updates started for GCJ2.COMEX | 2022-03-17 00:13:23.428 Intraday chart data file opened for GCJ2.COMEX | 2022-03-17 00:13:23.428 Reloading all charts with filename: GCJ2.COMEX.scid | 2022-03-17 00:13:23.428 GCJ2.COMEX [CV] #4 | Reloading chart. | 2022-03-17 00:13:23.436 GCJ2.COMEX [CV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-17 00:13:23.444 GCJ2.COMEX [CV] 1 Min #2 | Reloading chart. | 2022-03-17 00:13:23.445 GCJ2.COMEX [CV] 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid | 2022-03-17 00:13:23.457 GCJ2.COMEX [CV] 15 Min #1 | Reloading chart. | 2022-03-17 00:13:23.458 GCJ2.COMEX [CV] 15 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid | 2022-03-17 00:13:23.515 GCJ2.COMEX [CV] 1 Min #3 | Reloading chart. | 2022-03-17 00:13:23.516 GCJ2.COMEX [CV] 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid | 2022-03-17 00:13:23.527 GCJ2.COMEX [CV] 5 Min #6 | Reloading chart. | 2022-03-17 00:13:23.528 GCJ2.COMEX [CV] 5 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid | 2022-03-17 00:13:23.556 GCJ2.COMEX [CV] 5 Min #5 | Reloading chart. | 2022-03-17 00:13:23.556 GCJ2.COMEX [CV] 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\sc\Data\GCJ2.COMEX.scid | 2022-03-17 00:13:23.568 |
| [2022-03-17 00:56:18] |
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You probably did not enter your Rithmic username and password for historical data. Refer to the setup instructions here: Rithmic Trading Platform Service: Setup Instructions However, refer to: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-17 01:25:27
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