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BMF data problem.

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[2019-11-04 12:57:03] #1 [Go To First Post]
User420291 - Posts: 44
I´m not receiving the data for BMF. The charts are not been build. I took a screen image: http://www.sierrachart.com/image.php?Image=1572871664469.png Thank you.

[2019-11-04 13:14:03] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want you to restart Sierra Chart and use Force Login: Sierra Chart - Software Login Instructions: Forced Login If there still is a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-05 16:39:52] #3 [Go To First Post]
User420291 - Posts: 44
As asked i´m sending the message log copy. I´m getting this problem only in the XDZ19 symbol form BMF. Reading Internal Order ID file. \| 2019-11-05 16:31:50.936 Reading Trade Orders file. \| 2019-11-05 16:31:51.098 Reading Trade Positions file. \| 2019-11-05 16:31:51.099 Reading Account Balance file. \| 2019-11-05 16:31:51.099 UDPListener (1460). Port 22904 \| Listening on UDP port 22904. \| 2019-11-05 16:31:51.143 Software version: 1987 64-bit \| 2019-11-05 16:31:51.144 Usage end date: 2020-08-07 \| 2019-11-05 16:31:51.144 Enabled for: Advanced Features 2. \| 2019-11-05 16:31:51.144 Enabled for: Sierra Chart Historical Data Service. \| 2019-11-05 16:31:51.144 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-11-05 16:31:51.144 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-11-05 16:31:51.144 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts \| 2019-11-05 16:31:51.144 Enabled for exchange: BM&F Futures with Market Depth \| 2019-11-05 16:31:51.144 Received 1 data feed usernames. \| 2019-11-05 16:31:51.144 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-11-05 16:31:51.144 Current selected Data/Trading service: SC Data - All Services \| 2019-11-05 16:31:51.144 Custom symbol settings values: enabled \| 2019-11-05 16:31:51.144 Chart Update Interval: 500 \| 2019-11-05 16:31:51.144 Intraday Data Storage Time Unit: 0 \| 2019-11-05 16:31:51.144 Time Zone: +00:00:00 (UTC+00) \| 2019-11-05 16:31:51.144 2019-11-05 13:31:51 Local computer time \| 2019-11-05 16:31:51.144 2019-11-05 16:31:51 Local computer time in UTC \| 2019-11-05 16:31:51.144 2019-11-05 16:31:51 Local computer time in SC Time Zone \| 2019-11-05 16:31:51.144 2019-11-05 16:31:49 Server time in UTC \| 2019-11-05 16:31:51.144 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-11-05 16:31:51.144 Program path: C:\SierraChart\ \| 2019-11-05 16:31:51.144 Data Files path: C:\SierraChart\Data\ \| 2019-11-05 16:31:51.144 OS Version Number: 10.0 \| 2019-11-05 16:31:51.144 Locale Setting: C \| 2019-11-05 16:31:51.144 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-11-05 16:31:51.144 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-11-05 16:31:51.176 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:31:51.204 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-11-05 16:31:51.418 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-11-05 16:31:51.419 Received 5 login tokens. \| 2019-11-05 16:31:52.477 Symbol settings MD5 received. Request ID: 1. \| 2019-11-05 16:31:56.268 Symbol settings are up-to-date for scdataallservices. \| 2019-11-05 16:31:56.268 SC Data - All Services \| Connected to data server. \| 2019-11-05 16:31:57.104 Triggering next historical data download in queue. \| 2019-11-05 16:31:57.104 Triggering next historical data download in queue. \| 2019-11-05 16:31:57.104 Triggering next historical data download in queue. \| 2019-11-05 16:31:57.104 Triggering next historical data download in queue. \| 2019-11-05 16:31:57.104 Loading DLL C:\SierraChart\Data\UserContributedStudies_64.dll \| 2019-11-05 16:32:00.941 XDZ19 [CBV] 500 Volume #1 \| Reloading chart. \| 2019-11-05 16:32:01.513 XDZ19 [CBV] 500 Volume #1 \| Performing historical Daily data download for symbol XDZ19 starting at last date in file. \| 2019-11-05 16:32:01.522 Starting DelayedDownloadMonitoringTimer \| 2019-11-05 16:32:01.522 Starting HDTimeoutTimer \| 2019-11-05 16:32:01.522 Added Daily data request for XDZ19 to the queue. \| 2019-11-05 16:32:01.522 Triggering next historical data download in queue. \| 2019-11-05 16:32:01.522 XDZ19 [CBV] 500 Volume #1 \| Waiting for historical downloads to complete with the IDs: 1, \| 2019-11-05 16:32:01.546 ESZ19 [CBV] 3000 Volume #2 \| Reloading chart. \| 2019-11-05 16:32:02.030 UMZ19 [CBV] 10000 Volume #3 \| Reloading chart. \| 2019-11-05 16:32:02.584 UMZ19 [CBV] 10000 Volume #3 \| Performing historical Daily data download for symbol UMZ19 starting at last date in file. \| 2019-11-05 16:32:02.588 Added Daily data request for UMZ19 to the queue. \| 2019-11-05 16:32:02.588 UMZ19 [CBV] 10000 Volume #3 \| Waiting for historical downloads to complete with the IDs: 2, \| 2019-11-05 16:32:02.614 XDZ19 [CBV] 4.0 Range #4 \| Reloading chart. \| 2019-11-05 16:32:02.686 XDZ19 [CBV] 4.0 Range #4 \| Waiting for historical downloads to complete with the IDs: 1, \| 2019-11-05 16:32:02.706 UMZ19 [CBV] 40 Range #5 \| Reloading chart. \| 2019-11-05 16:32:02.785 UMZ19 [CBV] 40 Range #5 \| Waiting for historical downloads to complete with the IDs: 2, \| 2019-11-05 16:32:02.796 ESZ19 [CBV] 2.00 Range #6 \| Reloading chart. \| 2019-11-05 16:32:02.851 Mapping XDZ19 to XDZ19. Service code: bmf.exchange \| 2019-11-05 16:32:02.890 HD Request # 2 \| Downloading Historical Daily chart data for XDZ19. Starting date: 2019-11-01. Service: bmf.exchange \| 2019-11-05 16:32:02.892 HD Request # 2 \| Using user Barchart Historical data account. \| 2019-11-05 16:32:02.892 HD Request # 2 \| Requesting historical Daily data for XDZ19 starting at 2019-10-31 \| 2019-11-05 16:32:02.892 Mapping ESZ19 to ESZ19. Service code: cme \| 2019-11-05 16:32:02.958 SC Data - All Services \| Starting real-time market data updates for: ESZ19 (ESZ19). ID: 2 Service code: cme \| 2019-11-05 16:32:02.958 SC Data - All Services \| Using username 0 \| 2019-11-05 16:32:02.958 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-11-05 16:32:02.958 SC Data - All Services \| Requesting security definition data for: ESZ19 (ESZ19). ID: 2 \| 2019-11-05 16:32:02.958 Starting DelayedDownloadMonitoringTimer \| 2019-11-05 16:32:02.958 Starting HDTimeoutTimer \| 2019-11-05 16:32:02.958 Added Intraday data request for ESZ19 to the queue. \| 2019-11-05 16:32:02.958 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-11-05 16:32:02.958 Triggering next historical data download in queue. \| 2019-11-05 16:32:02.958 Delaying start of download for ESZ19 \| 2019-11-05 16:32:02.959 DTC Client socket (2) \| Creating socket. \| 2019-11-05 16:32:02.962 DTC Client socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-11-05 16:32:02.962 SC Data - All Services \| Connected to server. \| 2019-11-05 16:32:03.123 SC Data - All Services \| Starting socket receive thread. \| 2019-11-05 16:32:03.123 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-11-05 16:32:03.123 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:32:03.285 SC Data - All Services \| Sending logon request message. \| 2019-11-05 16:32:03.285 SC Data - All Services \| Received logon response. \| 2019-11-05 16:32:03.471 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-11-05 16:32:03.471 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-11-05 16:32:03.471 SC Data - All Services \| Successfully connected. \| 2019-11-05 16:32:03.471 SC Data - All Services \| Trading is not supported. \| 2019-11-05 16:32:03.471 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-11-05 16:32:03.471 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-11-05 16:32:03.628 HD Request # 2 \| Receiving historical Daily data for XDZ19 starting at 2019-11-01 \| 2019-11-05 16:32:04.596 HD Request # 2 \| Writing historical Daily data to the file XDZ19.dly \| 2019-11-05 16:32:04.597 HD Request # 2 \| Received 4 records from 2019-11-01 00:00:00 to 2019-11-05 00:00:00 (5.0 days) and wrote 3 records for XDZ19 \| 2019-11-05 16:32:04.600 HD Request # 2 \| Completion time: 2s \| 2019-11-05 16:32:04.606 HD Request # 2 \| Daily data download complete for XDZ19. Unique request ID: 1 \| 2019-11-05 16:32:04.606 Removed historical data download ID 1 \| 2019-11-05 16:32:04.606 Triggering next historical data download in queue. \| 2019-11-05 16:32:04.606 Mapping UMZ19 to UMZ19. Service code: bmf.exchange \| 2019-11-05 16:32:04.606 HD Request # 3 \| Downloading Historical Daily chart data for UMZ19. Starting date: 2019-11-01. Service: bmf.exchange \| 2019-11-05 16:32:04.609 HD Request # 3 \| Using user Barchart Historical data account. \| 2019-11-05 16:32:04.609 HD Request # 3 \| Requesting historical Daily data for UMZ19 starting at 2019-10-31 \| 2019-11-05 16:32:04.609 XDZ19 [CBV] 4.0 Range #4 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-11-05 16:32:04.681 XDZ19 [CBV] 4.0 Range #4 \| Reloading chart. \| 2019-11-05 16:32:04.698 XDZ19 [CBV] 500 Volume #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-11-05 16:32:05.017 XDZ19 [CBV] 500 Volume #1 \| Reloading chart. \| 2019-11-05 16:32:05.034 XDZ19 [CBV] 4.0 Range #4 \| Reloading chart. \| 2019-11-05 16:32:05.217 XDZ19 [CBV] 500 Volume #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-11-05 16:32:05.527 XDZ19 [CBV] 500 Volume #1 \| Reloading chart. \| 2019-11-05 16:32:05.902 SC Data - All Services \| Starting real-time market data updates for: XDZ19 (XDZ19). ID: 1 Service code: bmf.exchange \| 2019-11-05 16:32:05.966 SC Data - All Services \| Requesting security definition data for: XDZ19 (XDZ19). ID: 1 \| 2019-11-05 16:32:05.966 Added Intraday data request for XDZ19 to the queue. \| 2019-11-05 16:32:05.966 Intraday data recording state for symbol XDZ19 is set to download 'Pending'. \| 2019-11-05 16:32:05.966 Triggering next historical data download in queue. \| 2019-11-05 16:32:05.966 SC Data - All Services \| Real-time data for symbol XDZ19 is currently unavailable. \| 2019-11-05 16:32:06.154 SC Data - All Services \| Received security definition for symbol XDZ19 \| 2019-11-05 16:32:06.154 XDZ19 [CBV][M] 500 Volume #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-11-05 16:32:06.404 HD Request # 3 \| Receiving historical Daily data for UMZ19 starting at 2019-11-01 \| 2019-11-05 16:32:06.877 HD Request # 3 \| Writing historical Daily data to the file UMZ19.dly \| 2019-11-05 16:32:06.877 HD Request # 3 \| Received 4 records from 2019-11-01 00:00:00 to 2019-11-05 00:00:00 (5.0 days) and wrote 3 records for UMZ19 \| 2019-11-05 16:32:06.883 HD Request # 3 \| Completion time: 2s \| 2019-11-05 16:32:06.895 HD Request # 3 \| Daily data download complete for UMZ19. Unique request ID: 2 \| 2019-11-05 16:32:06.895 Removed historical data download ID 2 \| 2019-11-05 16:32:06.895 Triggering next historical data download in queue. \| 2019-11-05 16:32:06.895 UMZ19 [CBV] 10000 Volume #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-11-05 16:32:07.075 UMZ19 [CBV] 10000 Volume #3 \| Reloading chart. \| 2019-11-05 16:32:07.092 UMZ19 [CBV] 40 Range #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-11-05 16:32:07.279 UMZ19 [CBV] 40 Range #5 \| Reloading chart. \| 2019-11-05 16:32:07.296 UMZ19 [CBV] 10000 Volume #3 \| Reloading chart. \| 2019-11-05 16:32:07.606 UMZ19 [CBV] 40 Range #5 \| Reloading chart. \| 2019-11-05 16:32:07.810 SC Data - All Services \| Starting real-time market data updates for: UMZ19 (UMZ19). ID: 3 Service code: bmf.exchange \| 2019-11-05 16:32:08.102 SC Data - All Services \| Requesting security definition data for: UMZ19 (UMZ19). ID: 3 \| 2019-11-05 16:32:08.102 Added Intraday data request for UMZ19 to the queue. \| 2019-11-05 16:32:08.102 Intraday data recording state for symbol UMZ19 is set to download 'Pending'. \| 2019-11-05 16:32:08.102 Triggering next historical data download in queue. \| 2019-11-05 16:32:08.102 ESZ19 [CBV][M] 3000 Volume #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-11-05 16:32:08.111 SC Data - All Services \| Received security definition for symbol UMZ19 \| 2019-11-05 16:32:08.334 HD Request # 4 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-11-05 16:32:08.962 HD Request # 4 \| Download start date-time: 2019-11-05 16:31:21.000 \| 2019-11-05 16:32:08.962 HD Request # 4 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-11-05 16:32:08.963 Socket (1) \| Creating socket. \| 2019-11-05 16:32:08.963 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-11-05 16:32:08.963 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:32:09.278 HD Request # 4 \| Sending historical data logon request message. \| 2019-11-05 16:32:09.278 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-11-05 16:31:21. Record interval: 0. Symbol: ESZ19 \| 2019-11-05 16:32:09.435 HD Request # 4 \| Decompressing data. \| 2019-11-05 16:32:09.594 HD Request # 4 \| Receiving Intraday data for ESZ19 starting at 2019-11-05 16:31:21 \| 2019-11-05 16:32:09.595 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-11-05 16:31:26 \| 2019-11-05 16:32:09.595 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:32:09.596 Historical data download thread signaled to stop. \| 2019-11-05 16:32:09.612 HD Request # 4 \| Received 240 records from 2019-11-05 16:31:21.000 to 2019-11-05 16:32:04.001 (43.0 seconds) and wrote 239 records for ESZ19 \| 2019-11-05 16:32:09.612 HD Request # 4 \| Completion time: 1s \| 2019-11-05 16:32:09.617 HD Request # 4 \| Intraday data download complete for ESZ19. Unique request ID: 3 \| 2019-11-05 16:32:09.617 Removed historical data download ID 3 \| 2019-11-05 16:32:09.617 Real-time Intraday chart data file updates started for ESZ19 \| 2019-11-05 16:32:09.617 Intraday chart data file opened for ESZ19 \| 2019-11-05 16:32:09.617 Triggering next historical data download in queue. \| 2019-11-05 16:32:09.617 Delaying start of download for XDZ19 \| 2019-11-05 16:32:09.617 Socket (1) \| Socket gracefully closed by remote side. \| 2019-11-05 16:32:09.753 Socket (1) \| Closed. \| 2019-11-05 16:32:09.753 Opened cached Intraday file: C:\SierraChart\Data\ESZ19.scid \| 2019-11-05 16:32:11.154 HD Request # 5 \| Downloading Intraday chart data for XDZ19 to the file XDZ19.scid. Service: bmf.exchange \| 2019-11-05 16:32:11.962 HD Request # 5 \| Download start date-time: 2019-11-05 15:33:34.000 \| 2019-11-05 16:32:11.962 HD Request # 5 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-11-05 16:32:11.964 Socket (1) \| Creating socket. \| 2019-11-05 16:32:11.964 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-11-05 16:32:11.965 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:32:12.264 HD Request # 5 \| Sending historical data logon request message. \| 2019-11-05 16:32:12.264 HD Request # 5 \| Requesting Intraday data. Start date-time: 2019-11-05 15:33:34. Record interval: 0. Symbol: XDZ19 \| 2019-11-05 16:32:12.420 HD Request # 5 \| Decompressing data. \| 2019-11-05 16:32:12.754 HD Request # 5 \| Receiving Intraday data for XDZ19 starting at 2019-11-05 15:33:34 \| 2019-11-05 16:32:12.755 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:32:12.755 Historical data download thread signaled to stop. \| 2019-11-05 16:32:12.755 HD Request # 5 \| Received 7 records from 2019-11-05 15:33:34.000 to 2019-11-05 15:33:34.006 (0.0 seconds) and wrote 0 records for XDZ19 \| 2019-11-05 16:32:12.755 HD Request # 5 \| Completion time: 0s \| 2019-11-05 16:32:12.756 HD Request # 5 \| Intraday data download complete for XDZ19. Unique request ID: 4 \| 2019-11-05 16:32:12.756 Removed historical data download ID 4 \| 2019-11-05 16:32:12.756 Real-time Intraday chart data file updates started for XDZ19 \| 2019-11-05 16:32:12.756 Intraday chart data file opened for XDZ19 \| 2019-11-05 16:32:12.756 Triggering next historical data download in queue. \| 2019-11-05 16:32:12.756 Delaying start of download for UMZ19 \| 2019-11-05 16:32:12.756 Socket (1) \| Socket gracefully closed by remote side. \| 2019-11-05 16:32:13.274 Socket (1) \| Closed. \| 2019-11-05 16:32:13.274 HD Request # 6 \| Downloading Intraday chart data for UMZ19 to the file UMZ19.scid. Service: bmf.exchange \| 2019-11-05 16:32:13.969 HD Request # 6 \| Download start date-time: 2019-11-05 16:31:24.000 \| 2019-11-05 16:32:13.969 HD Request # 6 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-11-05 16:32:13.969 Socket (1) \| Creating socket. \| 2019-11-05 16:32:13.969 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-11-05 16:32:13.969 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:32:14.290 HD Request # 6 \| Sending historical data logon request message. \| 2019-11-05 16:32:14.290 HD Request # 6 \| Requesting Intraday data. Start date-time: 2019-11-05 16:31:24. Record interval: 0. Symbol: UMZ19 \| 2019-11-05 16:32:14.445 HD Request # 6 \| Decompressing data. \| 2019-11-05 16:32:14.599 HD Request # 6 \| Receiving Intraday data for UMZ19 starting at 2019-11-05 16:31:24 \| 2019-11-05 16:32:14.604 HD Request # 6 \| Timestamp of first Intraday data file record written: 2019-11-05 16:31:25 \| 2019-11-05 16:32:14.605 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:32:14.606 Historical data download thread signaled to stop. \| 2019-11-05 16:32:14.629 HD Request # 6 \| Received 1066 records from 2019-11-05 16:31:24.000 to 2019-11-05 16:32:10.002 (46.0 seconds) and wrote 1017 records for UMZ19 \| 2019-11-05 16:32:14.630 Added 26 Time and Sales records to Intraday data file for UMZ19 after download. \| 2019-11-05 16:32:14.635 HD Request # 6 \| Completion time: 1s \| 2019-11-05 16:32:14.638 HD Request # 6 \| Intraday data download complete for UMZ19. Unique request ID: 5 \| 2019-11-05 16:32:14.638 Removed historical data download ID 5 \| 2019-11-05 16:32:14.638 Real-time Intraday chart data file updates started for UMZ19 \| 2019-11-05 16:32:14.638 Intraday chart data file opened for UMZ19 \| 2019-11-05 16:32:14.638 Triggering next historical data download in queue. \| 2019-11-05 16:32:14.638 Socket (1) \| Socket gracefully closed by remote side. \| 2019-11-05 16:32:14.762 Socket (1) \| Closed. \| 2019-11-05 16:32:14.762 Opened cached Intraday file: C:\SierraChart\Data\UMZ19.scid \| 2019-11-05 16:32:16.157 Requesting market depth updates for: XDZ19 if supported. \| 2019-11-05 16:33:52.140 SC Data - All Services \| Clearing market depth for XDZ19. \| 2019-11-05 16:33:52.843 File >> Disconnect selected. \| 2019-11-05 16:34:15.212 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:34:15.227 SC Data - All Services \| Disconnected from the server. \| 2019-11-05 16:34:15.227 SC Data - All Services \| Disconnected. \| 2019-11-05 16:34:15.227 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2019-11-05 16:34:16.196 DTC Client socket (2) \| Closed. \| 2019-11-05 16:34:16.196 SC Data - All Services \| Connected to data server. \| 2019-11-05 16:34:19.679 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.680 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.680 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.680 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.680 Mapping XDZ19 to XDZ19. Service code: bmf.exchange \| 2019-11-05 16:34:19.730 SC Data - All Services \| Starting real-time market data updates for: XDZ19 (XDZ19). ID: 1 Service code: bmf.exchange \| 2019-11-05 16:34:19.730 SC Data - All Services \| Using username 0 \| 2019-11-05 16:34:19.730 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-11-05 16:34:19.730 SC Data - All Services \| Requesting security definition data for: XDZ19 (XDZ19). ID: 1 \| 2019-11-05 16:34:19.730 Added Intraday data request for XDZ19 to the queue. \| 2019-11-05 16:34:19.730 Intraday data recording state for symbol XDZ19 is set to download 'Pending'. \| 2019-11-05 16:34:19.730 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.730 DTC Client socket (1) \| Creating socket. \| 2019-11-05 16:34:19.733 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-11-05 16:34:19.733 Delaying start of download for XDZ19 \| 2019-11-05 16:34:19.735 Mapping UMZ19 to UMZ19. Service code: bmf.exchange \| 2019-11-05 16:34:19.826 SC Data - All Services \| Starting real-time market data updates for: UMZ19 (UMZ19). ID: 2 Service code: bmf.exchange \| 2019-11-05 16:34:19.826 SC Data - All Services \| Requesting security definition data for: UMZ19 (UMZ19). ID: 2 \| 2019-11-05 16:34:19.826 Added Intraday data request for UMZ19 to the queue. \| 2019-11-05 16:34:19.826 Intraday data recording state for symbol UMZ19 is set to download 'Pending'. \| 2019-11-05 16:34:19.826 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.826 SC Data - All Services \| Connected to server. \| 2019-11-05 16:34:19.908 SC Data - All Services \| Starting socket receive thread. \| 2019-11-05 16:34:19.908 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-11-05 16:34:19.908 Mapping ESZ19 to ESZ19. Service code: cme \| 2019-11-05 16:34:19.908 SC Data - All Services \| Starting real-time market data updates for: ESZ19 (ESZ19). ID: 3 Service code: cme \| 2019-11-05 16:34:19.908 SC Data - All Services \| Requesting security definition data for: ESZ19 (ESZ19). ID: 3 \| 2019-11-05 16:34:19.908 Added Intraday data request for ESZ19 to the queue. \| 2019-11-05 16:34:19.908 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. \| 2019-11-05 16:34:19.908 Triggering next historical data download in queue. \| 2019-11-05 16:34:19.908 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:34:20.111 SC Data - All Services \| Sending logon request message. \| 2019-11-05 16:34:20.111 SC Data - All Services \| Received logon response. \| 2019-11-05 16:34:20.281 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-11-05 16:34:20.281 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-11-05 16:34:20.281 SC Data - All Services \| Successfully connected. \| 2019-11-05 16:34:20.281 SC Data - All Services \| Trading is not supported. \| 2019-11-05 16:34:20.281 SC Data - All Services \| Restarting real-time data updates for symbol: ESZ19 -> ESZ19 \| 2019-11-05 16:34:20.282 SC Data - All Services \| Restarting real-time data updates for symbol: UMZ19 -> UMZ19 \| 2019-11-05 16:34:20.282 SC Data - All Services \| Restarting real-time data updates for symbol: XDZ19 -> XDZ19 \| 2019-11-05 16:34:20.282 SC Data - All Services \| Received security definition for symbol ESZ19 \| 2019-11-05 16:34:20.466 SC Data - All Services \| Received security definition for symbol UMZ19 \| 2019-11-05 16:34:20.466 SC Data - All Services \| Real-time data for symbol XDZ19 is currently unavailable. \| 2019-11-05 16:34:20.466 SC Data - All Services \| Received security definition for symbol XDZ19 \| 2019-11-05 16:34:20.466 Requesting market depth updates for: XDZ19 if supported. \| 2019-11-05 16:34:24.707 SC Data - All Services \| Clearing market depth for XDZ19. \| 2019-11-05 16:34:24.904 HD Request # 7 \| Downloading Intraday chart data for XDZ19 to the file XDZ19.scid. Service: bmf.exchange \| 2019-11-05 16:34:25.001 HD Request # 7 \| Download start date-time: 2019-11-05 15:33:34.000 \| 2019-11-05 16:34:25.002 HD Request # 7 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-11-05 16:34:25.002 Socket (2) \| Creating socket. \| 2019-11-05 16:34:25.002 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-11-05 16:34:25.003 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:34:26.320 HD Request # 7 \| Sending historical data logon request message. \| 2019-11-05 16:34:26.320 HD Request # 7 \| Requesting Intraday data. Start date-time: 2019-11-05 15:33:34. Record interval: 0. Symbol: XDZ19 \| 2019-11-05 16:34:26.479 HD Request # 7 \| Decompressing data. \| 2019-11-05 16:34:26.757 HD Request # 7 \| Receiving Intraday data for XDZ19 starting at 2019-11-05 15:33:34 \| 2019-11-05 16:34:26.759 Historical data download thread signaled to stop. \| 2019-11-05 16:34:26.759 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:34:26.759 HD Request # 7 \| Received 7 records from 2019-11-05 15:33:34.000 to 2019-11-05 15:33:34.006 (0.0 seconds) and wrote 0 records for XDZ19 \| 2019-11-05 16:34:26.759 HD Request # 7 \| Completion time: 0s \| 2019-11-05 16:34:26.760 HD Request # 7 \| Intraday data download complete for XDZ19. Unique request ID: 6 \| 2019-11-05 16:34:26.760 Removed historical data download ID 6 \| 2019-11-05 16:34:26.760 Real-time Intraday chart data file updates started for XDZ19 \| 2019-11-05 16:34:26.760 Intraday chart data file opened for XDZ19 \| 2019-11-05 16:34:26.760 Triggering next historical data download in queue. \| 2019-11-05 16:34:26.760 HD Request # 8 \| Downloading Intraday chart data for UMZ19 to the file UMZ19.scid. Service: bmf.exchange \| 2019-11-05 16:34:26.761 HD Request # 8 \| Download start date-time: 2019-11-05 16:34:14.000 \| 2019-11-05 16:34:26.762 HD Request # 8 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-11-05 16:34:26.762 Socket (3) \| Creating socket. \| 2019-11-05 16:34:26.762 Socket (3) \| Connecting to IP: 8.18.161.133. \| 2019-11-05 16:34:26.763 Socket (2) \| Socket gracefully closed by remote side. \| 2019-11-05 16:34:26.918 Socket (2) \| Closed. \| 2019-11-05 16:34:26.918 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:34:27.088 HD Request # 8 \| Sending historical data logon request message. \| 2019-11-05 16:34:27.088 HD Request # 8 \| Requesting Intraday data. Start date-time: 2019-11-05 16:34:14. Record interval: 0. Symbol: UMZ19 \| 2019-11-05 16:34:27.245 HD Request # 8 \| Decompressing data. \| 2019-11-05 16:34:27.402 HD Request # 8 \| Receiving Intraday data for UMZ19 starting at 2019-11-05 16:34:14 \| 2019-11-05 16:34:27.403 HD Request # 8 \| Timestamp of first Intraday data file record written: 2019-11-05 16:34:14 \| 2019-11-05 16:34:27.404 Historical data download thread signaled to stop. \| 2019-11-05 16:34:27.405 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:34:27.405 HD Request # 8 \| Received 100 records from 2019-11-05 16:34:14.000 to 2019-11-05 16:34:23.000 (9.0 seconds) and wrote 89 records for UMZ19 \| 2019-11-05 16:34:27.405 Added 39 Time and Sales records to Intraday data file for UMZ19 after download. \| 2019-11-05 16:34:27.413 HD Request # 8 \| Completion time: 1s \| 2019-11-05 16:34:27.418 HD Request # 8 \| Intraday data download complete for UMZ19. Unique request ID: 7 \| 2019-11-05 16:34:27.418 Removed historical data download ID 7 \| 2019-11-05 16:34:27.418 Real-time Intraday chart data file updates started for UMZ19 \| 2019-11-05 16:34:27.418 Intraday chart data file opened for UMZ19 \| 2019-11-05 16:34:27.418 Triggering next historical data download in queue. \| 2019-11-05 16:34:27.419 HD Request # 9 \| Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme \| 2019-11-05 16:34:27.419 HD Request # 9 \| Download start date-time: 2019-11-05 16:34:13.000 \| 2019-11-05 16:34:27.420 HD Request # 9 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-11-05 16:34:27.420 Socket (2) \| Creating socket. \| 2019-11-05 16:34:27.420 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-11-05 16:34:27.420 Socket (3) \| Socket gracefully closed by remote side. \| 2019-11-05 16:34:27.560 Socket (3) \| Closed. \| 2019-11-05 16:34:27.560 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2019-11-05 16:34:28.164 HD Request # 9 \| Sending historical data logon request message. \| 2019-11-05 16:34:28.164 HD Request # 9 \| Requesting Intraday data. Start date-time: 2019-11-05 16:34:13. Record interval: 0. Symbol: ESZ19 \| 2019-11-05 16:34:28.327 HD Request # 9 \| Decompressing data. \| 2019-11-05 16:34:28.927 HD Request # 9 \| Receiving Intraday data for ESZ19 starting at 2019-11-05 16:34:13 \| 2019-11-05 16:34:28.928 HD Request # 9 \| Timestamp of first Intraday data file record written: 2019-11-05 16:34:15 \| 2019-11-05 16:34:28.929 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-11-05 16:34:28.929 Historical data download thread signaled to stop. \| 2019-11-05 16:34:28.930 HD Request # 9 \| Received 259 records from 2019-11-05 16:34:13.000 to 2019-11-05 16:34:26.000 (13.0 seconds) and wrote 223 records for ESZ19 \| 2019-11-05 16:34:28.930 HD Request # 9 \| Completion time: 1s \| 2019-11-05 16:34:28.936 HD Request # 9 \| Intraday data download complete for ESZ19. Unique request ID: 8 \| 2019-11-05 16:34:28.936 Removed historical data download ID 8 \| 2019-11-05 16:34:28.936 Real-time Intraday chart data file updates started for ESZ19 \| 2019-11-05 16:34:28.936 Intraday chart data file opened for ESZ19 \| 2019-11-05 16:34:28.936 Triggering next historical data download in queue. \| 2019-11-05 16:34:28.936 Socket (2) \| Socket gracefully closed by remote side. \| 2019-11-05 16:34:29.089 Socket (2) \| Closed. \| 2019-11-05 16:34:29.089 Opened cached Intraday file: C:\SierraChart\Data\UMZ19.scid \| 2019-11-05 16:34:31.213 Opened cached Intraday file: C:\SierraChart\Data\ESZ19.scid \| 2019-11-05 16:34:36.216 Requesting market depth updates for: UMZ19 if supported. \| 2019-11-05 16:35:34.698 SC Data - All Services \| Clearing market depth for UMZ19. \| 2019-11-05 16:35:34.933 Unsubscribed from market depth data for XDZ19 \| 2019-11-05 16:35:59.732

[2019-11-05 17:06:09] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This was a Barchart data service problem. It has been resolved but there is some missing data. We will patch the missing data in the evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-05 18:11:30

[2019-11-13 12:11:41] #5 [Go To First Post]
User420291 - Posts: 44
Good morning. I´m having the same problem, but now it's on BMF symbol: UMZ19. But now doesnt appear that im receiving the data. Could you check please? Thank you.

[2019-11-13 12:43:53] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Obviously Barchart is incompetent in this area. We will take care of the problem now. We apologize for their incompetence. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-14 12:03:59] #7 [Go To First Post]
User420291 - Posts: 44
Good morning, same problem again, in the same symbol.

[2019-11-14 12:15:02] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have resolved this and we have sent the following message to Barchart in regards to this: This problem is happening again yesterday and today. Please take care of this issue. We have some additional details. At this time, the data feed stopped providing any messages including heartbeats: The data feed was lost. There was no activity for at least 10.0 minutes. \| 2019-11-13 23:42:48.108 Connection to the external service has been lost. \| 2019-11-13 23:42:48.108 After we reconnected, there were only 169 symbols on the feed and the new symbols were not delivered on the incremental feed. Please monitor for this. This is causing users trouble every morning now. Until Barchart gets the issue resolved we have implemented a temporary patch. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-14 12:20:30

[2019-11-14 12:15:59] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To download the missing data in the charts, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We have patched the missing data all the way back to Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-21 12:02:42] #10 [Go To First Post]
User420291 - Posts: 44
Same problem again, but now its happening in DOLZ19 and UMZ19 symbols.

[2019-11-21 13:59:45] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now resolved. We are looking into why it continues to happen because Barchart said they did resolve this. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-21 14:10:05] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have again reported the issue to Barchart. There is something wrong because they did a reset in the middle of trading so they must have recognized the problem: OpenFeed \| Incremental reset detected. \| 2019-11-21 08:42:55.256 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-22 12:03:25] #13 [Go To First Post]
User420291 - Posts: 44
Good morning, once agian the DOLZ19 and UMZ19 symbols are not working. Its becoming a serious problem for me. Could you check again? thank you.

[2019-11-22 12:45:46] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are telling Barchart about this again. We have told Barchart that this is an unacceptable problem . We know it is a major issue. It is their responsibility to take care of it. There is nothing we can do at the moment until they resolve it now. We have asked Barchart to provide you a statement about the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 12:49:59

[2019-11-22 12:48:36] #15 [Go To First Post]
User420291 - Posts: 44
Thanks. And the problem is that i only know about the problem after the Market open, so i lost the first hour. But i believe you guys will solve this.

[2019-11-22 12:50:12] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We updated our above post in regards to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-22 14:15:53] #17 [Go To First Post]
User420291 - Posts: 44
Is there a deadline to solve the issue? Just asking because normaly it took a few minutes to get back, and now didnt come back till now. Thank you.

[2019-11-22 14:56:50] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this is resolved and we have asked Barchart to provide a statement in regards to this issue. The is strictly a Barchart data feed issue. This is not a problem with our own systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-03-25 12:11:27] #19 [Go To First Post]
rafalveslb - Posts: 12
Im getting the same problem again. Could you check for me? Thank you.

[2020-03-25 13:48:04] #20 [Go To First Post]
John - SC Support - Posts: 37757
This has been responded to in this thread: BMF data problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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