Support Board
Date/Time: Mon, 25 Nov 2024 01:54:41 +0000
Problem opening chart from AWL
View Count: 1423
| [2013-12-19 09:13:37] |
| User70302 - Posts: 30 |
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Since today I can`t view a chart from my associated watchlist when clicking on it. I scroll through my watchlist every day, I haven`t changed anything. The log shows the following error message: Error getting file attributes for C:\SierraChart\Data\????.dly. Unable to check read-only status. Windows error code 123: | 2013-12-19 04:04:42 Error creating Historical Daily data file: C:\SierraChart\Data\????.dly | 2013-12-19 04:04:42 Daily data file does not exist. File: C:\SierraChart\Data\????.dly | 2013-12-19 04:04:42 Error opening or reading chart data file. File: C:\SierraChart\Data\????.dly | 2013-12-19 04:04:42 I can open the chart normally when typing in the symbol though. |
| [2013-12-19 09:33:51] |
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This is the result of an update to symbol settings for Interactive Brokers. It unexpectedly created this issue. We have resolved it. Update the symbol settings as explained in this section here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-19 09:34:10
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| [2013-12-19 10:10:43] |
| User70302 - Posts: 30 |
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I updated the global symbol settings, but this doesnt seem to solve it so far. Do I have to make a full reset of the symbol settings? |
| [2013-12-19 17:53:47] |
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You may need to do a Full Reset of the symbol settings. Go ahead and do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-20 19:08:43] |
| User70302 - Posts: 30 |
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I did the full reset and it worked yesterday. Today its back to the old problem. doing full reset again doesn`t work today either. |
| [2013-12-20 20:13:49] |
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Yes, this does make sense and we apologize for this. In order for us to resolve the problem we had to restore the symbol settings as they previously were. We resolved the problem and we will be releasing 1063 later today. Sometime this evening or tomorrow update by selecting Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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