Support Board
Date/Time: Mon, 03 Feb 2025 07:14:16 +0000
Mysterious
View Count: 847
| [2019-10-29 16:36:23] |
| j4ytr4der_ - Posts: 944 |
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Not sure how to describe this so I recorded a video... hopefully someone knows what would cause this. https://www.loom.com/share/4d7ae0eb21714632a6aaab7a8de9493a |
| [2019-10-29 17:43:09] |
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For a video just attach it here as an AVI or MP4 file. Our security software does not let us watch any videos from other sites.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 17:43:24
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| [2019-10-29 20:08:30] |
| j4ytr4der_ - Posts: 944 |
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Wow... I would think it much safer to watch a video from a reputable company like Loom rather than a random uploaded file. Anyway, see attached... thanks. |
Private File Attachment Deleted. |
| [2019-10-29 20:53:24] |
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You are using Transact data. We cannot help with the out of order timestamp issue. This is not a data feed that we provide technical support for. Please consider using this data feed instead: Denali Exchange Data Feed You will not have this problem with our own data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 20:54:14
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| [2019-10-29 22:05:49] |
| j4ytr4der_ - Posts: 944 |
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Oh... wow this is a shock. I don't think I have any choice since I'm a customer of Infinity Futures who provides SC and the datafeed to me. Should I check with them on this issue? Seems like a potentially pretty serious problem.
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| [2019-10-30 12:07:29] |
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Yes check with them. Clearly there is an out of order timestamp. This should not be happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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