Support Board
Date/Time: Wed, 12 Feb 2025 09:58:38 +0000
assistance chat ?
View Count: 932
| [2019-10-28 14:42:41] |
| PONARD ANNE - Posts: 3 |
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Pourais je avoir une assistance chat pour qu'on peut m'expliqué ce qui c'est passé aujourdhui, pourquoi autant de slippage sur mes OC et mes tp , j'aimerais comprendre car jusqu'a maintenant j'avais pas eu de soucis ?
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| [2019-10-29 06:12:43] |
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There is a procedure for this and there is an associated cost. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis But understand we do not think we can probably help with this. Who is your broker? We really do not recommend using Rithmic. Technical help for Rithmic is being discontinued: Technical Help for Rithmic is Now Discontinued as of December 1, 2019. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 10:00:31] |
| User599279 - Posts: 1 |
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I have a second computer I need to use when Im on the move. Will Sierra allow me to do so or will I have to pay additional fees? Im currently only trading the DAX30. |
| [2020-10-12 16:16:36] |
| John - SC Support - Posts: 37891 |
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User599279 - You are actually setup to be able to use the Sierra Chart software on up to 3 computers at the same time. In general, we allow 2 computers with most accounts, but you are paying for an additional 3rd computer for $12.00 USD per month. Refer to the information here regarding licensing and how to enable/disable the extra system: Sierra Chart Purchase and License Information: Licensing / Number of Systems Apart from that, the main issue really is in relation to the data. Due to the exchanges rules you can only access the data on one computer at a time. Therefore, even though you can have multiple Sierra Charts running on different computers, you can only get the data to one of them. Therefore, you will have to make sure that when you are moving between computers that you are disconnected from the data feed (or exit out of Sierra Chart altogether) so you can access the data on the other computer. Refer to the following for more information: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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