Support Board
Date/Time: Tue, 04 Feb 2025 09:52:20 +0000
can I pause my recurring Exchange "Data Feed" and "Activated Exchange"?
View Count: 816
| [2019-10-18 15:09:21] |
| funded-trader - Posts: 12 |
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I have subscribed to these services and I'd like to pause them (for a couple of months probably). 2019-11-01 05:00:00 UTC 2019-11-01 05:00:00 UTC Monthly (Calendar Month) 25 USD Exchange Data Feed: 20 Real-Time Symbols (1st Connection). 2019-11-01 05:00:00 UTC 2019-11-01 05:00:00 UTC Monthly (Calendar Month) 42 USD Activated Exchange: CME E-mini, For professionals and users without a trading account I already have sent funds to Sierra but I don't want to pay for this service as I won't use it until next year. |
| [2019-10-18 16:41:51] |
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These services have been deactivated and will remain in effect until the end of the month but will not renew. Later when you want to continue, use this new data feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-18 16:42:18
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| [2020-01-14 15:22:03] |
| funded-trader - Posts: 12 |
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Hi, I am using SierraChart with data provided by Rithmic now. Is there any confusion with this? Why is Sierra sending me the message that I will have to pay 300$ at the end of this month? thank you |
| [2020-01-14 18:28:11] |
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That would be to renew the Sierra Chart service package: Description of Service Packages and Pricing You can switch to monthly renewal: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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