Support Board
Date/Time: Mon, 03 Feb 2025 04:11:55 +0000
i've quit Stage 5 for Infinity, and i cannot connect to sierrachart with infinity
View Count: 780
| [2019-10-18 13:31:47] |
| User348929 - Posts: 16 |
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I still don't have the graphics. I still don't have data. Nothing is moving. Sierrachart doesn't answer. Thanks for your help Corinne |
| [2019-10-18 15:37:44] |
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So you have a Transact account now? Did you want to trade CME and EUREX markets? Or just CME? Let us know. This is important so we can guide you properly in regards to the data feed. You need to follow the Transact set up instructions here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions And most likely you will get a connection error and to resolve that, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError And we recommend using our own data feed rather than Transact to avoid data lagging issues. This is absolutely essential. Please be sure to follow our advice. And avoid the Transact data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-20 15:07:11] |
| User90125 - Posts: 715 |
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As an Transact user, I'm also thinking of moving to the newer Sierra Denali datafeed. But it doesn't have EUREX yet, only CME. Is there a low-cost option that would allow Denali users to also get EUREX bundled from Sierra as well? |
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