Support Board
Date/Time: Mon, 25 Nov 2024 01:44:27 +0000
ZN Intraday data on SC futures feed
View Count: 1316
| [2013-12-16 14:51:06] |
| User23815 - Posts: 210 |
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Using SC version 1061, SC live feed, connected to IB 9422 for trading. For symbol ZN, since updating to SC 1061 when I connect to server data does not come in. All other symbols from CME do.(NQ,ES,EUR). Combination of Delete and Download and Disconnect/Reconnect would get data in ZN flowing. Tried rolling back to 1060 no change. Today nothing works for ZN. The above tactics bring in the latest data but don't continue flowing. I see no choice of CME Gateway for CBOT on the SC/IB connection. I do have the Allow Support for SC box checked. Updated time and date on computer. Restarted computer. Restarted SC and TWS. Still no data flowing from ZN and all other symbols are fine. Data is flowing on TWS. Assist please. Thanks
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| [2013-12-16 14:52:25] |
| jdconner - Posts: 27 |
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I'm having the same problem
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| [2013-12-16 16:02:46] |
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Checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-16 16:06:35] |
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Problem resolved. We know what caused this and we did develop a solution. We need to perform an update after the close to prevent this from happening again. What should have solved this on your side was selecting File >> Disconnect and then File >> Connect to Data Feed. At this moment, the data should have been downloaded, and the CBOT charts should be updating. Please confirm. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-16 16:10:25] |
| User23815 - Posts: 210 |
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Data is flowing now. Thank you.
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