Support Board
Date/Time: Fri, 22 Nov 2024 21:09:54 +0000
Custom Study Stability Issue
View Count: 2365
| [2019-10-06 21:05:08] |
| ertrader - Posts: 672 |
|
Hi Support... after updating to 1996, when I try to open my chartbooks for ES, YM, NQ, CL and GC, system hangs when trying to update chart data when first loading. Happened with ES and CL and had to force exit. Also, one attempt there was a windows error forcing SC to close. Downgraded to 1991 and all is working. Yes, I know you don't support Wine but something has changed impacting stability. I run 64 bit SC with Wine 4.17 and have had no issues till 1996. Best regards |
| [2019-10-07 03:15:08] |
| User753428 - Posts: 163 |
|
i'm using windows 10 and have a similar issue when loading chartbooks on a new instance after updating to 1996 just now. system doesn't hang like what OP said but what usually takes 1-2 mins to open the same chartbooks on previous versions is now taking more than 20 mins to open.
|
| [2019-10-07 06:04:02] |
| |
|
Regarding post #1, we need to wait for more feedback because we are not observing any problem ourselves. If we do not hear anything more, we would need to test your Chartbook. Regarding post #2, there is no difference in chart data loading times in version 1996 as compared to 1949 Release Date: 2019-07-14 (Using this as a point of reference to show all of the recent development has had no impact on chart data loading times). They are identical. No change at all. Make sure you are running the 64-bit version. And run in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-07 06:04:17
|
| [2019-10-07 06:17:16] |
| User753428 - Posts: 163 |
|
Regarding post #2, there is no difference in chart data loading times in version 1996 as compared to 1949 Release Date: 2019-07-14 (Using this as a point of reference to show all of the recent development has had no impact on chart data loading times). They are identical. No change at all. Make sure you are running the 64-bit version.
see for yourself by loading chartbooks in a new instance for 1996 through File -> New Instance. chart data loading times are fine in the main instance. no problem there. but when loading chartbook in a new instance through File -> New Instance, it's clearly much slower in 1996. i downgraded to 1991 and the problem's suddenly gone. yes, i am using 64bit version. |
| [2019-10-07 06:22:58] |
| |
|
This must be a system issue on your side. We definitely do not accept this as a SC issue. Unless it relates to a certain study.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-07 06:25:07
|
| [2019-10-07 08:36:36] |
| |
|
We will put together documentation on how to determine study calculation times and you can let us know if you see anything above where you do with the previous version. But this definitely cannot be due to chart data loading. Any changes would be based upon different behaviors by the operating system and other software on the system like antivirus software. We have too much experience with this. This is no different than other reports like this that we hear over the years that are not the result of Sierra Chart. Saying you notice a difference with one version as compared to another from our perspective is inconclusive because we know that differing versions can be treated differently by the underlying software on the operating system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-07 08:41:05
|
| [2019-10-07 09:05:08] |
| User753428 - Posts: 163 |
|
Okay understood. Whether or not it's a system issue on my side, 1991 worked fine for me so in the meantime, I'll just continue with 1991. Maybe this problem will "go away" on a future release. Seems difficult to pinpoint the exact cause for these things.
|
| [2019-10-07 09:09:41] |
| |
|
We think we might know the cause of the problem. We are working on a solution to that. It might be related to this: v1996 - When saving a Study Collection, IDs of the studies are sequentially renumbered. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-07 09:28:16] |
| |
|
See if the problem is resolved in version 1997 which we have now released.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-07 09:38:57] |
| User753428 - Posts: 163 |
|
I just updated to 1997 and loaded chartbooks from a new instance (via File -> New Instance) and it loads quickly now. At least the problem I had seems to have been resolved now. Thanks! |
| [2019-10-07 09:59:29] |
| |
|
Therefore, it was not a chart data loading issue, but instead related to study calculations. But not sure why it would cause the result that it did.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-07 14:38:55
|
| [2019-10-07 10:27:33] |
| User753428 - Posts: 163 |
|
Yes but the end result was that my chartbook was loading much slower. Obviously as customers, we can't know what the cause is. All we can tell you is what we're experiencing as the end-user and what I experienced was my charts loading abnormally slowly. That being said, I trade naked charts and only use one study - volume, if at all. I was loading 3 chartbooks and 2 of them were clean charts with no studies whatsoever. I don't use any complex studies that require more processing to load. I find it interesting that it's something related to study calculations but since it seems to be resolved, I won't press any further. |
| [2019-10-07 14:18:22] |
| ertrader - Posts: 672 |
|
1997 was somewhat better. I was able to get charts to load after a second try. The first try, I started with no connection to data and then connecting to data after loading. SC froze on first attempt to load data for ES after chart book was up. The only way get SC to respond was to do a forced exit. On the second try, I connected to data first, then loaded charts. Seemed OK, but then when I went to exit, got a windows program error message. The error message froze without providing any detail in the bug report. Load times were normal. I've gone back to 1991 and all is OK Date Time Of Last Edit: 2019-10-07 14:24:44
|
| [2019-10-07 14:37:15] |
| |
|
In regards to post #13 we really do not see how we can help with this. If these are lower-level operating system issues, which we think is the case, then we do not have control over this. But we would say do not use the OpenGL Graphic Settings option if you are. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-07 14:38:03
|
| [2019-10-07 20:43:16] |
| ertrader - Posts: 672 |
|
OpenGL is not selected. Not sure if it's important but I do use number bars extensively along with the latest emoji trading studies.
Date Time Of Last Edit: 2019-10-07 20:52:03
|
| [2019-10-07 21:13:34] |
| AlexPereira - Posts: 197 |
|
Hope this feedback is helpfull: 1997 in linux with wine 4.17 staging ( opensuse tumbleweed ), with no issue about loading speed. I haven't benchmark it, but really doesn't seem slower than windows10. About opengl, it actually works better on linux with wine than windows10: In windows 10, when I hover a price ( in buy or sell columns ) all text becomes black. This doesn't happen on linux/wine ( although the transparency on the buy/sell column still isn't correct as without opengl ). I updated graphic drivers on the windows machine, just in case, and still happens. |
| [2019-10-08 00:15:21] |
| ertrader - Posts: 672 |
|
Further testing on 1997 after reinstalling. On first try to load ES charts without being connected to data, below is the windows exception report. The chart did not finish loading. SC froze and required forced exit. I'm back on V1991 with no issues. In 1991 each chartbook (ES,YM, NQ etc) all load in less than 10 seconds including data updates. Unhandled exception: page fault on read access to 0x350c591740 in 64-bit code (0x00000001408b5650). Register dump: rip:00000001408b5650 rsp:000000000022eef0 rbp:00000000000e31b0 eflags:00010202 ( R- -- I - - - ) rax:0000000000000001 rbx:000000350c591730 rcx:0000000001124d20 rdx:000000000022efa0 rsi:000000000022efb8 rdi:00000000015d7f00 r8:000000000022efb8 r9:0000000000000000 r10:0000000000000000 r11:000000000022ef78 r12:0000000000000000 r13:0000000000000001 r14:0000000140000000 r15:00000000007fe430 Stack dump: 0x000000000022eef0: 0000000000010020 00007fb9553f464e 0x000000000022ef00: 0000000000000000 0000000000360114 0x000000000022ef10: 0000000000000058 000000000022efa0 0x000000000022ef20: 0000000000000050 0000000140000000 0x000000000022ef30: 0000644927e39bfb 000000000022f0a8 0x000000000022ef40: 00000000007fe430 0000000140000000 0x000000000022ef50: 0000000000000001 4924924924924925 0x000000000022ef60: 0000000000000000 000000000022f000 0x000000000022ef70: 00000000000e3588 00000001408b5265 0x000000000022ef80: 0000000000000000 0000000000000000 0x000000000022ef90: 00000000000e3588 0000000000000000 0x000000000022efa0: 00000000000003a8 000000000022f030 Backtrace: =>0 0x00000001408b5650 in sierrachart_64 (+0x8b5650) (0x00000000000e31b0) 1 0x00000001408b5265 in sierrachart_64 (+0x8b5264) (0x000000000022f000) 2 0x00000001408b5072 in sierrachart_64 (+0x8b5071) (0x000000000022f200) 3 0x00000001408b3939 in sierrachart_64 (+0x8b3938) (0x000000000022f200) 4 0x00000001402bbd0a in sierrachart_64 (+0x2bbd09) (0x000000000022f200) 5 0x00000001402bbaf9 in sierrachart_64 (+0x2bbaf8) (0x000000000022f4b0) 6 0x0000000140b51e39 in sierrachart_64 (+0xb51e38) (0x000000000022f760) 7 0x0000000140b538d7 in sierrachart_64 (+0xb538d6) (0x000000000000000f) 8 0x0000000140b4d21d in sierrachart_64 (+0xb4d21c) (0x0000000000000000) 9 0x0000000140b4dca0 in sierrachart_64 (+0xb4dc9f) (0x0000000000000000) 10 0x00007fb954fa3245 EditWndProcA+0xa54() in user32 (0x000000000022fa98) 11 0x00007fb954fa5828 EditWndProcA+0x3037() in user32 (0x00007fffffea8000) 12 0x00007fb954f54b93 DispatchMessageA+0xd2() in user32 (0x000000000022fca0) 13 0x0000000140b5a146 in sierrachart_64 (+0xb5a145) (0x0000000000086ef8) 14 0x0000000140b5a9c3 in sierrachart_64 (+0xb5a9c2) (0x0000000000086ef8) 15 0x0000000140d2490f in sierrachart_64 (+0xd2490e) (0x0000000140000000) 16 0x0000000140cd3f3e in sierrachart_64 (+0xcd3f3d) (0x000000000022ffd0) 17 0x000000007b475dd9 PowerClearRequest+0x2798() in kernel32 (0x000000000022ffd0) 0x00000001408b5650: cmpl %eax,0x0000000000000010(%rbx) Modules: Module Address Debug info Name (143 modules) PE 230000- 34a000 Deferred oleacc PE 590000- 613000 Deferred localspl PE 730000- 73e000 Deferred api-ms-win-core-fibers-l1-1-1 PE 740000- 74f000 Deferred api-ms-win-core-localization-l1-2-1 PE 2710000- 2757000 Deferred jsproxy PE 2e40000- 2fb2000 Deferred etofsv3_64 PE 59a0000- 5a78000 Deferred priorperiodohlc_64 PE 5a80000- 5b5d000 Deferred htf_64 PE 5b60000- 5c58000 Deferred autotradesignalv9bhlmr_64 PE 5c60000- 5d3a000 Deferred autogrid_64 PE 64e0000- 65b9000 Deferred brickstrend_64 PE 65c0000- 6699000 Deferred macd_64 PE 6e40000- 6f19000 Deferred highesthighlowestlowovernbars_64 PE 6f20000- 6ffa000 Deferred linearregressionendchannel_64 PE 7000000- 70da000 Deferred autogridtest_64 PE 99c0000- 9a98000 Deferred ohlc_64 PE a2f0000- a3c8000 Deferred bidaskvolumeratio_64 PE 61340000- 6134e000 Deferred api-ms-win-core-localization-obsolete-l1-2-0 PE 62140000- 621dc000 Deferred uxtheme PE 62600000- 626ee000 Deferred usp10 PE 637c0000- 63940000 Deferred winmm PE 64940000- 64987000 Deferred shcore PE 65000000- 655a2000 Deferred ole32 PE 65680000- 6568f000 Deferred api-ms-win-core-sysinfo-l1-2-1 PE 65780000- 6579f000 Deferred version PE 66000000- 660ee000 Deferred ticinomathv2.0_64 PE 66440000- 664a7000 Deferred msacm32 PE 66600000- 6660e000 Deferred api-ms-win-core-datetime-l1-1-1 PE 66780000- 6678e000 Deferred api-ms-win-core-string-l1-1-0 PE 68a40000- 68b6e000 Deferred shlwapi PE 69bc0000- 69be5000 Deferred spoolss PE 6a100000- 6a544000 Deferred oleaut32 PE 6a700000- 6a8cf000 Deferred setupapi PE 6afc0000- 6afd7000 Deferred msimg32 PE 6b6c0000- 6b910000 Deferred comdlg32 PE 6bec0000- 6bf0b000 Deferred imm32 PE 6c0c0000- 6c0e9000 Deferred wsock32 PE 6c840000- 6c8a4000 Deferred oledlg PE 6dc00000- 6dc0f000 Deferred api-ms-win-appmodel-runtime-l1-1-1 PE 6e340000- 6e34f000 Deferred api-ms-win-core-synch-l1-2-0 PE 6e6c0000- 6eb55000 Deferred comctl32 PE 6f480000- 6f703000 Deferred gdiplus PE 6fbc0000- 6fdfb000 Deferred rpcrt4 PE 71040000- 712a3000 Deferred kernelbase ELF 7a800000- 7a9e3000 Deferred opengl32<elf> \-PE 7a850000- 7a9e3000 \ opengl32 ELF 7b400000- 7b83f000 Dwarf kernel32<elf> \-PE 7b420000- 7b83f000 \ kernel32 ELF 7bc00000- 7bd57000 Deferred ntdll<elf> \-PE 7bc20000- 7bd57000 \ ntdll ELF 7c000000- 7c004000 Deferred <wine-loader> PE 140000000- 141442000 Export sierrachart_64 PE 180000000- 1801fd000 Deferred sierrachartstudies_64 ELF 7fb94c9a2000- 7fb94c9eb000 Deferred netapi32<elf> \-PE 7fb94c9b0000- 7fb94c9eb000 \ netapi32 ELF 7fb94c9eb000- 7fb94ca3b000 Deferred secur32<elf> \-PE 7fb94c9f0000- 7fb94ca3b000 \ secur32 ELF 7fb94ca3b000- 7fb94ca91000 Deferred winhttp<elf> \-PE 7fb94ca40000- 7fb94ca91000 \ winhttp ELF 7fb94d266000- 7fb94d46d000 Deferred libnss_dns.so.2 ELF 7fb94d46d000- 7fb94d670000 Deferred libnss_mdns4_minimal.so.2 ELF 7fb94d736000- 7fb94d94b000 Deferred libgpg-error.so.0 ELF 7fb94d94b000- 7fb94dc66000 Deferred libgcrypt.so.20 ELF 7fb94dc66000- 7fb94de82000 Deferred liblz4.so.1 ELF 7fb94de82000- 7fb94e0a8000 Deferred liblzma.so.5 ELF 7fb94e0a8000- 7fb94e32c000 Deferred libsystemd.so.0 ELF 7fb94e32c000- 7fb94e534000 Deferred libffi.so.6 ELF 7fb94e534000- 7fb94e74f000 Deferred libresolv.so.2 ELF 7fb94e74f000- 7fb94e953000 Deferred libkeyutils.so.1 ELF 7fb94e953000- 7fb94eba0000 Deferred libdbus-1.so.3 ELF 7fb94eba0000- 7fb94ee21000 Deferred libgmp.so.10 ELF 7fb94ee21000- 7fb94f055000 Deferred libhogweed.so.4 ELF 7fb94f055000- 7fb94f28b000 Deferred libnettle.so.6 ELF 7fb94f28b000- 7fb94f49e000 Deferred libtasn1.so.6 ELF 7fb94f49e000- 7fb94f81c000 Deferred libunistring.so.2 ELF 7fb94f81c000- 7fb94fa39000 Deferred libidn2.so.0 ELF 7fb94fa39000- 7fb94fd68000 Deferred libp11-kit.so.0 ELF 7fb94fd68000- 7fb94ff73000 Deferred libkrb5support.so.0 ELF 7fb94ff73000- 7fb950177000 Deferred libcom_err.so.2 ELF 7fb950177000- 7fb9503a9000 Deferred libk5crypto.so.3 ELF 7fb9503a9000- 7fb95067f000 Deferred libkrb5.so.3 ELF 7fb95067f000- 7fb950890000 Deferred libavahi-client.so.3 ELF 7fb950890000- 7fb950a9c000 Deferred libavahi-common.so.3 ELF 7fb950a9c000- 7fb950e01000 Deferred libgnutls.so.30 ELF 7fb950e01000- 7fb95104c000 Deferred libgssapi_krb5.so.2 ELF 7fb95104c000- 7fb9512d8000 Deferred libcups.so.2 ELF 7fb9512d8000- 7fb9514de000 Deferred libxfixes.so.3 ELF 7fb9514de000- 7fb9516e8000 Deferred libxcursor.so.1 ELF 7fb9516e8000- 7fb9518f8000 Deferred libxi.so.6 ELF 7fb9518f8000- 7fb951afb000 Deferred libxcomposite.so.1 ELF 7fb951c49000- 7fb951e54000 Deferred libxrandr.so.2 ELF 7fb951e54000- 7fb95205e000 Deferred libxrender.so.1 ELF 7fb95205e000- 7fb952264000 Deferred libxxf86vm.so.1 ELF 7fb952264000- 7fb952467000 Deferred libxinerama.so.1 ELF 7fb952467000- 7fb95266f000 Deferred librt.so.1 ELF 7fb95266f000- 7fb952884000 Deferred libbsd.so.0 ELF 7fb952884000- 7fb952a8a000 Deferred libxdmcp.so.6 ELF 7fb952a8a000- 7fb952c8e000 Deferred libxau.so.6 ELF 7fb952c8e000- 7fb952eb6000 Deferred libxcb.so.1 ELF 7fb952eb6000- 7fb9531ee000 Deferred libx11.so.6 ELF 7fb9531ee000- 7fb953400000 Deferred libxext.so.6 ELF 7fb953400000- 7fb95341c000 Deferred kerberos<elf> \-PE 7fb953410000- 7fb95341c000 \ kerberos ELF 7fb95341e000- 7fb9534e2000 Deferred winex11<elf> \-PE 7fb953430000- 7fb9534e2000 \ winex11 ELF 7fb9535c3000- 7fb9537f5000 Deferred libexpat.so.1 ELF 7fb9537f5000- 7fb953a3a000 Deferred libfontconfig.so.1 ELF 7fb953a3a000- 7fb953c57000 Deferred libz.so.1 ELF 7fb953c57000- 7fb953e89000 Deferred libpng16.so.16 ELF 7fb953e89000- 7fb95413d000 Deferred libfreetype.so.6 ELF 7fb95413d000- 7fb954248000 Deferred crypt32<elf> \-PE 7fb954150000- 7fb954248000 \ crypt32 ELF 7fb954248000- 7fb95426e000 Deferred bcrypt<elf> \-PE 7fb954250000- 7fb95426e000 \ bcrypt ELF 7fb95426e000- 7fb9543a2000 Deferred ucrtbase<elf> \-PE 7fb9542a0000- 7fb9543a2000 \ ucrtbase ELF 7fb9543a2000- 7fb9543d3000 Deferred iphlpapi<elf> \-PE 7fb9543b0000- 7fb9543d3000 \ iphlpapi ELF 7fb9543d3000- 7fb954432000 Deferred winspool<elf> \-PE 7fb9543e0000- 7fb954432000 \ winspool ELF 7fb954432000- 7fb954e76000 Deferred shell32<elf> \-PE 7fb954450000- 7fb954e76000 \ shell32 ELF 7fb954e76000- 7fb954eb7000 Deferred ws2_32<elf> \-PE 7fb954e80000- 7fb954eb7000 \ ws2_32 ELF 7fb954eb7000- 7fb955145000 Dwarf user32<elf> \-PE 7fb954ee0000- 7fb955145000 \ user32 ELF 7fb955145000- 7fb955230000 Deferred msvcrt<elf> \-PE 7fb955160000- 7fb955230000 \ msvcrt ELF 7fb955230000- 7fb9552c7000 Deferred advapi32<elf> \-PE 7fb955240000- 7fb9552c7000 \ advapi32 ELF 7fb9553c7000- 7fb955574000 Deferred gdi32<elf> \-PE 7fb9553e0000- 7fb955574000 \ gdi32 ELF 7fb955952000- 7fb955b64000 Deferred libnss_files.so.2 ELF 7fb955b64000- 7fb955d7e000 Deferred libnsl.so.1 ELF 7fb955d7e000- 7fb955f8a000 Deferred libnss_nis.so.2 ELF 7fb955f8a000- 7fb956194000 Deferred libnss_compat.so.2 ELF 7fb956394000- 7fb9565ac000 Deferred libgcc_s.so.1 ELF 7fb9565ac000- 7fb95694a000 Deferred libm.so.6 ELF 7fb95694c000- 7fb956b50000 Deferred libdl.so.2 ELF 7fb956b50000- 7fb956f41000 Deferred libc.so.6 ELF 7fb956f41000- 7fb957160000 Deferred libpthread.so.0 ELF 7fb95717e000- 7fb957523000 Dwarf libwine.so.1 ELF 7fb957525000- 7fb95774f000 Deferred ld-linux-x86-64.so.2 Threads: process tid prio (all id:s are in hex) 0000000e services.exe 00000023 0 0000001a 0 00000013 0 00000010 0 0000000f 0 00000011 plugplay.exe 00000017 0 00000016 0 00000012 0 00000018 winedevice.exe 00000020 0 0000001d 0 0000001c 0 0000001b 0 00000019 0 0000001e explorer.exe 00000029 0 00000028 0 00000027 0 0000001f 0 00000021 winedevice.exe 00000026 0 00000025 0 00000024 0 00000022 0 000000ab (D) C:\SierraChart\SierraChart_64.exe 000000c2 0 000000c1 0 000000bf 0 000000be 0 000000bd 0 000000b8 -1 000000b7 -1 000000b6 0 000000b4 0 000000b3 0 000000b2 0 000000b1 1 000000b0 0 000000af 0 000000ae 0 000000ad 0 000000ac 0 <== System information: Wine build: wine-4.17 Platform: x86_64 Version: Windows 7 Host system: Linux Host version: 4.15.0-65-generic Date Time Of Last Edit: 2019-10-08 00:22:47
|
| [2019-10-08 00:29:05] |
| ertrader - Posts: 672 |
|
Also, I've tried windows 10 emulation instead of 7. First try I get the same windows exception: Unhandled exception: page fault on read access to 0x3501525270 in 64-bit code (0x000000007104ea6d). Register dump: rip:000000007104ea6d rsp:000000000290d380 rbp:000000000290d530 eflags:00000202 ( - -- I - - - ) rax:000000000290d3a0 rbx:000000000290edb0 rcx:000000000290d3a0 rdx:000000000290d3c0 rsi:000000000290f2b0 rdi:000000000290d3d0 r8:0000000000000002 r9:000000000290f2a0 r10:000075935ddde092 r11:0000000000000006 r12:000000000290d4c0 r13:0000000000000000 r14:000000000290e428 r15:0000000000000000 Stack dump: 0x000000000290d380: 000000000290d3a0 000000000290dea0 0x000000000290d390: 0000000000000000 0000000140cf517f 0x000000000290d3a0: 00000000c0000005 0000000000000000 0x000000000290d3b0: 000000007104ea6d 0000000000000002 0x000000000290d3c0: 0000000000000000 0000003501525270 0x000000000290d3d0: 0000000000000001 000000000290d530 0x000000000290d3e0: 000000000290f280 0000000140d8dbb6 0x000000000290d3f0: 000000000290d530 0000000140cf3774 0x000000000290d400: 000000000290de00 000000000290f280 0x000000000290d410: 0000000000000000 0000000000000000 0x000000000290d420: 000000000290de00 0000000140cf36a9 0x000000000290d430: 000000000290edb0 000000000290f280 Backtrace: =>0 0x000000007104ea6d EntryPoint+0xffffffffffffffff() in kernelbase (0x000000000290d530) 1 0x0000000140cf48bd in sierrachart_64 (+0xcf48bc) (0x000000000290d530) 2 0x000000007bcae09d call_consolidate_callback+0x10() in ntdll (0x000000000290d530) 3 0x00000001406bbdc1 in sierrachart_64 (+0x6bbdc0) (0x000000000290f550) 4 0x00000001406b8760 in sierrachart_64 (+0x6b875f) (0x000000000290f550) 0x000000007104ea6d EntryPoint+0xffffffffffffffff in kernelbase: nop Modules: Module Address Debug info Name (141 modules) PE 230000- 34a000 Deferred oleacc PE 6a0000- 6ae000 Deferred api-ms-win-core-fibers-l1-1-1 PE 6b0000- 6bf000 Deferred api-ms-win-core-localization-l1-2-1 PE 2680000- 26c7000 Deferred jsproxy PE 2e40000- 2fb2000 Deferred etofsv3_64 PE 59c0000- 5a98000 Deferred priorperiodohlc_64 PE 5aa0000- 5b7d000 Deferred htf_64 PE 5b80000- 5c78000 Deferred autotradesignalv9bhlmr_64 PE 5c80000- 5d5a000 Deferred autogrid_64 PE 6500000- 65d9000 Deferred brickstrend_64 PE 65e0000- 66b9000 Deferred macd_64 PE 6e60000- 6f39000 Deferred highesthighlowestlowovernbars_64 PE 6f40000- 701a000 Deferred linearregressionendchannel_64 PE 7020000- 70fa000 Deferred autogridtest_64 PE 99b0000- 9a88000 Deferred ohlc_64 PE a2e0000- a3b8000 Deferred bidaskvolumeratio_64 PE 61340000- 6134e000 Deferred api-ms-win-core-localization-obsolete-l1-2-0 PE 62140000- 621dc000 Deferred uxtheme PE 62600000- 626ee000 Deferred usp10 PE 637c0000- 63940000 Deferred winmm PE 64940000- 64987000 Deferred shcore PE 65000000- 655a2000 Deferred ole32 PE 65680000- 6568f000 Deferred api-ms-win-core-sysinfo-l1-2-1 PE 65780000- 6579f000 Deferred version PE 66000000- 660ee000 Deferred ticinomathv2.0_64 PE 66440000- 664a7000 Deferred msacm32 PE 66600000- 6660e000 Deferred api-ms-win-core-datetime-l1-1-1 PE 66780000- 6678e000 Deferred api-ms-win-core-string-l1-1-0 PE 68a40000- 68b6e000 Deferred shlwapi PE 6a100000- 6a544000 Deferred oleaut32 PE 6a700000- 6a8cf000 Deferred setupapi PE 6afc0000- 6afd7000 Deferred msimg32 PE 6b6c0000- 6b910000 Deferred comdlg32 PE 6bec0000- 6bf0b000 Deferred imm32 PE 6c0c0000- 6c0e9000 Deferred wsock32 PE 6c840000- 6c8a4000 Deferred oledlg PE 6dc00000- 6dc0f000 Deferred api-ms-win-appmodel-runtime-l1-1-1 PE 6e340000- 6e34f000 Deferred api-ms-win-core-synch-l1-2-0 PE 6e6c0000- 6eb55000 Deferred comctl32 PE 6f480000- 6f703000 Deferred gdiplus PE 6fbc0000- 6fdfb000 Deferred rpcrt4 PE 71040000- 712a3000 Dwarf kernelbase ELF 7a800000- 7a9e3000 Deferred opengl32<elf> \-PE 7a850000- 7a9e3000 \ opengl32 ELF 7b400000- 7b83f000 Deferred kernel32<elf> \-PE 7b420000- 7b83f000 \ kernel32 ELF 7bc00000- 7bd57000 Dwarf ntdll<elf> \-PE 7bc20000- 7bd57000 \ ntdll ELF 7c000000- 7c004000 Deferred <wine-loader> PE 140000000- 141442000 Export sierrachart_64 PE 180000000- 1801fd000 Deferred sierrachartstudies_64 ELF 7fcfbe02f000- 7fcfbe078000 Deferred netapi32<elf> \-PE 7fcfbe040000- 7fcfbe078000 \ netapi32 ELF 7fcfbe078000- 7fcfbe0c8000 Deferred secur32<elf> \-PE 7fcfbe080000- 7fcfbe0c8000 \ secur32 ELF 7fcfbe0c8000- 7fcfbe11e000 Deferred winhttp<elf> \-PE 7fcfbe0d0000- 7fcfbe11e000 \ winhttp ELF 7fcfbe5ab000- 7fcfbe7b2000 Deferred libnss_dns.so.2 ELF 7fcfbe7b2000- 7fcfbe9b5000 Deferred libnss_mdns4_minimal.so.2 ELF 7fcfbea7b000- 7fcfbec90000 Deferred libgpg-error.so.0 ELF 7fcfbec90000- 7fcfbefab000 Deferred libgcrypt.so.20 ELF 7fcfbefab000- 7fcfbf1c7000 Deferred liblz4.so.1 ELF 7fcfbf1c7000- 7fcfbf3ed000 Deferred liblzma.so.5 ELF 7fcfbf3ed000- 7fcfbf671000 Deferred libsystemd.so.0 ELF 7fcfbf671000- 7fcfbf879000 Deferred libffi.so.6 ELF 7fcfbf879000- 7fcfbfa94000 Deferred libresolv.so.2 ELF 7fcfbfa94000- 7fcfbfc98000 Deferred libkeyutils.so.1 ELF 7fcfbfc98000- 7fcfbfee5000 Deferred libdbus-1.so.3 ELF 7fcfbfee5000- 7fcfc0166000 Deferred libgmp.so.10 ELF 7fcfc0166000- 7fcfc039a000 Deferred libhogweed.so.4 ELF 7fcfc039a000- 7fcfc05d0000 Deferred libnettle.so.6 ELF 7fcfc05d0000- 7fcfc07e3000 Deferred libtasn1.so.6 ELF 7fcfc07e3000- 7fcfc0b61000 Deferred libunistring.so.2 ELF 7fcfc0b61000- 7fcfc0d7e000 Deferred libidn2.so.0 ELF 7fcfc0d7e000- 7fcfc10ad000 Deferred libp11-kit.so.0 ELF 7fcfc10ad000- 7fcfc12b8000 Deferred libkrb5support.so.0 ELF 7fcfc12b8000- 7fcfc14bc000 Deferred libcom_err.so.2 ELF 7fcfc14bc000- 7fcfc16ee000 Deferred libk5crypto.so.3 ELF 7fcfc16ee000- 7fcfc19c4000 Deferred libkrb5.so.3 ELF 7fcfc19c4000- 7fcfc1bd5000 Deferred libavahi-client.so.3 ELF 7fcfc1bd5000- 7fcfc1de1000 Deferred libavahi-common.so.3 ELF 7fcfc1de1000- 7fcfc2146000 Deferred libgnutls.so.30 ELF 7fcfc2146000- 7fcfc2391000 Deferred libgssapi_krb5.so.2 ELF 7fcfc2391000- 7fcfc261d000 Deferred libcups.so.2 ELF 7fcfc261d000- 7fcfc2823000 Deferred libxfixes.so.3 ELF 7fcfc2823000- 7fcfc2a2d000 Deferred libxcursor.so.1 ELF 7fcfc2a2d000- 7fcfc2c3d000 Deferred libxi.so.6 ELF 7fcfc2c3d000- 7fcfc2e40000 Deferred libxcomposite.so.1 ELF 7fcfc2f8e000- 7fcfc3199000 Deferred libxrandr.so.2 ELF 7fcfc3199000- 7fcfc33a3000 Deferred libxrender.so.1 ELF 7fcfc33a3000- 7fcfc35a9000 Deferred libxxf86vm.so.1 ELF 7fcfc35a9000- 7fcfc37ac000 Deferred libxinerama.so.1 ELF 7fcfc37ac000- 7fcfc39b4000 Deferred librt.so.1 ELF 7fcfc39b4000- 7fcfc3bc9000 Deferred libbsd.so.0 ELF 7fcfc3bc9000- 7fcfc3dcf000 Deferred libxdmcp.so.6 ELF 7fcfc3dcf000- 7fcfc3fd3000 Deferred libxau.so.6 ELF 7fcfc3fd3000- 7fcfc41fb000 Deferred libxcb.so.1 ELF 7fcfc41fb000- 7fcfc4533000 Deferred libx11.so.6 ELF 7fcfc4533000- 7fcfc4745000 Deferred libxext.so.6 ELF 7fcfc4745000- 7fcfc4761000 Deferred kerberos<elf> \-PE 7fcfc4750000- 7fcfc4761000 \ kerberos ELF 7fcfc4763000- 7fcfc4827000 Deferred winex11<elf> \-PE 7fcfc4770000- 7fcfc4827000 \ winex11 ELF 7fcfc4908000- 7fcfc4b3a000 Deferred libexpat.so.1 ELF 7fcfc4b3a000- 7fcfc4d7f000 Deferred libfontconfig.so.1 ELF 7fcfc4d7f000- 7fcfc4f9c000 Deferred libz.so.1 ELF 7fcfc4f9c000- 7fcfc51ce000 Deferred libpng16.so.16 ELF 7fcfc51ce000- 7fcfc5482000 Deferred libfreetype.so.6 ELF 7fcfc5482000- 7fcfc558d000 Deferred crypt32<elf> \-PE 7fcfc5490000- 7fcfc558d000 \ crypt32 ELF 7fcfc558d000- 7fcfc55b3000 Deferred bcrypt<elf> \-PE 7fcfc5590000- 7fcfc55b3000 \ bcrypt ELF 7fcfc55b3000- 7fcfc56e7000 Deferred ucrtbase<elf> \-PE 7fcfc55e0000- 7fcfc56e7000 \ ucrtbase ELF 7fcfc56e7000- 7fcfc5718000 Deferred iphlpapi<elf> \-PE 7fcfc56f0000- 7fcfc5718000 \ iphlpapi ELF 7fcfc5718000- 7fcfc5777000 Deferred winspool<elf> \-PE 7fcfc5720000- 7fcfc5777000 \ winspool ELF 7fcfc5777000- 7fcfc61bb000 Deferred shell32<elf> \-PE 7fcfc5790000- 7fcfc61bb000 \ shell32 ELF 7fcfc61bb000- 7fcfc61fc000 Deferred ws2_32<elf> \-PE 7fcfc61c0000- 7fcfc61fc000 \ ws2_32 ELF 7fcfc61fc000- 7fcfc648a000 Deferred user32<elf> \-PE 7fcfc6220000- 7fcfc648a000 \ user32 ELF 7fcfc648a000- 7fcfc6575000 Deferred msvcrt<elf> \-PE 7fcfc64b0000- 7fcfc6575000 \ msvcrt ELF 7fcfc6575000- 7fcfc660c000 Deferred advapi32<elf> \-PE 7fcfc6580000- 7fcfc660c000 \ advapi32 ELF 7fcfc670c000- 7fcfc68b9000 Deferred gdi32<elf> \-PE 7fcfc6720000- 7fcfc68b9000 \ gdi32 ELF 7fcfc6c97000- 7fcfc6ea9000 Deferred libnss_files.so.2 ELF 7fcfc6ea9000- 7fcfc70c3000 Deferred libnsl.so.1 ELF 7fcfc70c3000- 7fcfc72cf000 Deferred libnss_nis.so.2 ELF 7fcfc72cf000- 7fcfc74d9000 Deferred libnss_compat.so.2 ELF 7fcfc76d9000- 7fcfc78f1000 Deferred libgcc_s.so.1 ELF 7fcfc78f1000- 7fcfc7c8f000 Deferred libm.so.6 ELF 7fcfc7c91000- 7fcfc7e95000 Deferred libdl.so.2 ELF 7fcfc7e95000- 7fcfc8286000 Deferred libc.so.6 ELF 7fcfc8286000- 7fcfc84a5000 Deferred libpthread.so.0 ELF 7fcfc84c3000- 7fcfc8868000 Dwarf libwine.so.1 ELF 7fcfc886a000- 7fcfc8a94000 Deferred ld-linux-x86-64.so.2 Threads: process tid prio (all id:s are in hex) 0000000e services.exe 00000023 0 0000001a 0 00000013 0 00000010 0 0000000f 0 00000011 plugplay.exe 00000017 0 00000016 0 00000012 0 00000018 winedevice.exe 00000020 0 0000001d 0 0000001c 0 0000001b 0 00000019 0 0000001e explorer.exe 00000029 0 00000028 0 00000027 0 0000001f 0 00000021 winedevice.exe 00000026 0 00000025 0 00000024 0 00000022 0 0000002a (D) C:\SierraChart\SierraChart_64.exe 0000004b 0 00000041 0 00000040 0 0000003e 0 0000003c 0 00000037 -1 00000036 -1 00000035 0 <== 00000033 0 00000032 0 00000031 0 00000030 1 0000002f 0 0000002e 0 0000002d 0 0000002c 0 0000002b 0 System information: Wine build: wine-4.17 Platform: x86_64 Version: Windows 10 Host system: Linux Host version: 4.15.0-65-generic Date Time Of Last Edit: 2019-10-08 00:30:27
|
| [2019-10-08 00:36:12] |
| |
|
along with the latest emoji trading studies. Run Sierra Chart in Safe Mode:Sierra Chart - Software Login Instructions: Using Safe Mode Also all of this other information you posted is meaningless to us. We just cannot help with it. And we have now marked this as a User Discussion. We cannot simply spend any time on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 00:40:45
|
| [2019-10-08 01:38:59] |
| ertrader - Posts: 672 |
|
Got it
|
| [2019-10-08 10:51:22] |
| AlexPereira - Posts: 197 |
|
Got it
ertrader : since it is working for me, if there is something i can do to help and troubleshoot, feel free to ask |
| [2019-10-08 21:24:29] |
| ertrader - Posts: 672 |
|
Thank you! Because the error is immediately crashing when loading a chartbook, I submitted it to winehq and bugzilla to see if they can do a proper trace. I'm not sure what else could be done.
|
| [2019-10-09 12:33:43] |
| ertrader - Posts: 672 |
|
I've determined this not to be a Wine/Linux issue. It's been replicated on windows 10 too.
|
| [2019-10-09 13:37:45] |
| |
|
Ok but in regards to this particular user, their problem is with custom studies: Chartbook Crashing from Custom Studies: Caught an unhandled exception in c_Chart:WindowProc. Make sure you run Sierra Chart in Safe Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-16 22:53:48] |
| |
|
There is indeed a problem with the custom studies you are using. Refer to: Custom Studies has issue on windows 10 The developer will take care of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: