Support Board
Date/Time: Mon, 25 Nov 2024 00:35:26 +0000
Log Sent for analysis
View Count: 1226
| [2013-12-16 03:56:06] |
| xRoads1 - Posts: 35 |
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I have sent a log using the Send For Analysis. I am getting an expired message. I show 24 days still available on account management and additionally I have sent 3 additional months of payment. Need help resolving this. Thx Gary Schneider
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| [2013-12-16 03:59:36] |
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Your ending date for Sierra Chart usage time is 2014-04-11. Your message log indicates this: Failed to login to Open E Cry. Reason: (5) Expired | 2013-12-15 22:48:35 This error message is not related to your Sierra Chart usage time. It is from the OEC system. Please contact OEC about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-16 03:59:49
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| [2013-12-16 04:23:55] |
| xRoads1 - Posts: 35 |
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Problem solved, thanks for the prompt response, thx
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