Support Board
Date/Time: Sun, 02 Feb 2025 22:57:17 +0000
Error - 20 login in's in 5 minutes - contact support
View Count: 648
| [2019-10-04 16:24:26] |
| User781579 - Posts: 11 |
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Hi, I switched to Denali but am experiencing login problems. I now have an error that I have 20 attempts and to contact you? Could you assist please? Thanks |
| [2019-10-04 16:54:51] |
| SC Support - Posts: 1919 |
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Please attach your Message Log to this ticket, so we can take a look and be certain of what may be happening. Follow the instructions here to get your Message Log: Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) |
| [2019-10-04 19:58:52] |
| User781579 - Posts: 11 |
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Initial Error message now changed to this? Separate subscription not supported? I understand that I am subscribing for all market depth data? Many thanks SC Data - All Services | Connected to data server. | 2019-10-04 15:55:45.401 Triggering next historical data download in queue. | 2019-10-04 15:55:45.401 Triggering next historical data download in queue. | 2019-10-04 15:55:45.401 Triggering next historical data download in queue. | 2019-10-04 15:55:45.401 Triggering next historical data download in queue. | 2019-10-04 15:55:45.401 SC Data - All Services | Starting real-time market data updates for: F.US.CLEX19. ID: 1 | 2019-10-04 15:55:45.812 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.CLEX19 | 2019-10-04 15:55:45.812 SC Data - All Services | Requesting security definition data for: F.US.CLEX19. ID: 1 | 2019-10-04 15:55:45.812 Requesting market depth updates for: F.US.CLEX19 if supported. | 2019-10-04 15:55:45.812 Separate subscription for market depth updates not supported. F.US.CLEX19 | 2019-10-04 15:55:45.812 No historical data client is currently set to download historical Intraday data for F.US.CLEX19. | 2019-10-04 15:55:45.812 Real-time Intraday chart data file updates started for F.US.CLEX19 | 2019-10-04 15:55:45.812 Intraday chart data file opened for F.US.CLEX19 | 2019-10-04 15:55:45.812 Symbol settings received. Request ID: 9. | 2019-10-04 15:55:48.308 |
| [2019-10-04 20:35:53] |
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You are using nonprofessional CME exchange fees. What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges ) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-04 20:48:08
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