Support Board
Date/Time: Mon, 25 Nov 2024 00:33:02 +0000
CTS upgrade...sierra not connecting
View Count: 1218
| [2013-12-16 00:40:14] |
| SHCM - Posts: 20 |
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CTS recently upgraded their system according to a recent email. Sierra will not connect now through CTS T4. This is the error I am receiving.... CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2013-12-15 19:41:09 Resolved address fix.t4login.com to IP 208.116.215.102 | 2013-12-15 19:41:09 The network socket is connected. | 2013-12-15 19:41:09 The socket starting SSL connection. | 2013-12-15 19:41:09 SSL socket is now connected. | 2013-12-15 19:41:09 CTS FIX: Sending the Logon message. | 2013-12-15 19:41:09 CTS FIX: Received a FIX message from an unknown sender. Expected "fcstone", but received "". | 2013-12-15 19:41:09 FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20131216-00:28:06.83345=1372=A373=1058=Sending Time Accuracy problem10=190 | 2013-12-15 19:41:09 CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". | 2013-12-15 19:41:09 FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20131216-00:28:06.83345=1372=A373=1058=Sending Time Accuracy problem10=190 | 2013-12-15 19:41:09 Socket closed. No error. | 2013-12-15 19:41:09 The SSL socket was shut down successfully. | 2013-12-15 19:41:09 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-12-15 19:41:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2013-12-15 19:41:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2013-12-15 19:41:09 CTS FIX: Disconnected. | 2013-12-15 19:41:09 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-12-15 19:41:09 File >> Disconnect selected. | 2013-12-15 19:41:12 CTS FIX: Disconnected. | 2013-12-15 19:41:12 The above has been sent to support. | 2013-12-15 19:42:35 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\FC Stone Gold\Data\MessageLogAnalysis.htm | 2013-12-15 19:42:37 thank you |
| [2013-12-16 00:52:08] |
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Check the beginning of your Message Log and you will see that your computer's clock is not set correctly. Refer to help topic 38 here: http://www.sierrachart.com/index.php?l=doc/helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-16 03:23:41] |
| SHCM - Posts: 20 |
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Thanks!
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