Support Board
Date/Time: Sun, 24 Nov 2024 23:48:52 +0000
why no intraday data?
View Count: 1276
| [2013-12-14 03:31:22] |
| User42397 - Posts: 19 |
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When I pull up an historical chart or an intraday chart on my computer at work, they both come right up. On my laptop at home, historical charts come up for any commodity, but I can't get any intraday chart to come up. I've tried off and on for months. Below is the log of my attempt tonight to pull up an intraday chart for nqu3. Software version: 1061 | 2013-12-14 03:26:20 Usage end date: 2014-01-09 | 2013-12-14 03:26:20 Enabled for: Sierra Chart Historical Data Service. | 2013-12-14 03:26:20 Active service: SC Forex Data (FXCM) | 2013-12-14 03:26:20 Time Zone: +00:00:00 (UTC+00) | 2013-12-14 03:26:20 2013-12-13 19:26:20 Local computer clock time | 2013-12-14 03:26:20 2013-12-14 03:26:20 GMT time | 2013-12-14 03:26:20 2013-12-14 03:26:20 Time zone adjusted time | 2013-12-14 03:26:20 Time difference to server time: 17 seconds. | 2013-12-14 03:26:20 Program path: C:\SierraChart\ | 2013-12-14 03:26:20 Data Files path: C:\SierraChart\Data\ | 2013-12-14 03:26:20 OS Version Number: 6.1 | 2013-12-14 03:26:20 Checking for new symbol settings for scfxcm | 2013-12-14 03:26:20 SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:443 | 2013-12-14 03:26:25 SC Forex Data (FXCM) - Local market data port: 0 | 2013-12-14 03:26:25 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-14 03:26:26 The network socket is connected. | 2013-12-14 03:26:26 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-12-14 03:26:26 SC Forex Data (FXCM): Connected to market data server. | 2013-12-14 03:26:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\nqu3.scid | 2013-12-14 03:26:37 SC Forex Data (FXCM) - Starting real-time market data updates for: NQU3 | 2013-12-14 03:26:38 HD Request # 2 - Downloading Intraday chart data for NQU3 to the file NQU3.scid. Service: fxcm | 2013-12-14 03:26:38 HD Request # 2 - Last Date-Time in file: 00:00:00.0 | 2013-12-14 03:26:38 HD Request # 2 - Using server: ds4.sierracharts.com port 10149 | 2013-12-14 03:26:38 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-14 03:26:38 The network socket is connected. | 2013-12-14 03:26:38 HD Request # 2 - Sending historical data logon request message. | 2013-12-14 03:26:38 Symbol Error - NQU3 is unknown, unavailable, or improperly formatted. | 2013-12-14 03:26:38 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 1 | 2013-12-14 03:26:39 HD Request # 2 - Error downloading historical Intraday data for NQU3. Historical data file not available for symbol. | 2013-12-14 03:26:39 The network socket for historical data has been closed. | 2013-12-14 03:26:39 HD Request # 2 - Received 0 records and wrote 0 records for NQU3 | 2013-12-14 03:26:39 HD Request # 2 - Intraday download COMPLETE for NQU3 | 2013-12-14 03:26:39 Real-time Intraday chart data file updates started for NQU3 | 2013-12-14 03:26:39 |
| [2013-12-14 10:29:01] |
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You are not using the correct service. Follow the instructions here: http://www.sierrachart.com/index.php?l=doc/SierraChartHistoricalData.html And be sure to locate the correct symbol through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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