Support Board
Date/Time: Sun, 02 Feb 2025 19:56:16 +0000
Ex TransAct customer with problem connecting data feed
View Count: 867
| [2019-09-27 01:14:19] |
| User756020 - Posts: 1 |
|
I changed my password for the account; and now I can log into that account. However, it never connects, but remains yellow (Connecting.....). Also, I am getting the following message that I have only 80 cents Balance. I thought that I was in recurrent payment via a credit card. -Notice: Your Services Balance of 0.80 USD is too low to renew the Services activated on your account when they expire. You need a balance of at least 25.2 USD. You can view the Recurring Services. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2019-10-04). You will need to make a payment of 25 USD. Reading Internal Order ID file. | 2019-09-26 19:51:14.346 Reading Trade Orders file. | 2019-09-26 19:51:14.421 Reading Trade Positions file. | 2019-09-26 19:51:14.425 Reading Account Balance file. | 2019-09-26 19:51:14.428 UDPListener (1420). Port 22903 | Listening on UDP port 22903. | 2019-09-26 19:51:14.457 Software version: 1991 64-bit | 2019-09-26 19:51:14.457 Usage end date: 2019-10-04 | 2019-09-26 19:51:14.457 Enabled for: Advanced Features 2. | 2019-09-26 19:51:14.457 Enabled for: Sierra Chart Historical Data Service. | 2019-09-26 19:51:14.457 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-26 19:51:14.457 Current selected Data/Trading service: TransAct WS | 2019-09-26 19:51:14.457 Custom symbol settings values: disabled | 2019-09-26 19:51:14.457 Chart Update Interval: 40 | 2019-09-26 19:51:14.457 Intraday Data Storage Time Unit: 0 | 2019-09-26 19:51:14.457 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-09-26 19:51:14.457 2019-09-26 19:51:14 Local computer time | 2019-09-26 19:51:14.457 2019-09-27 00:51:14 Local computer time in UTC | 2019-09-26 19:51:14.457 2019-09-26 19:51:14 Local computer time in SC Time Zone | 2019-09-26 19:51:14.457 2019-09-27 00:51:13 Server time in UTC | 2019-09-26 19:51:14.457 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-09-26 19:51:14.457 Program path: C:\SierraChart\SierraChartTransActMA\ | 2019-09-26 19:51:14.457 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2019-09-26 19:51:14.457 OS Version Number: 10.0 | 2019-09-26 19:51:14.458 Locale Setting: C | 2019-09-26 19:51:14.458 DLLs: TheRationalTrader.dll, TheRationalTrader_64.dll, TRT-MachineLearning.dll, TRT-MachineLearning_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2019-09-26 19:51:14.464 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2019-09-26 19:51:14.482 HTTPS connection ID:2 to login.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:51:14.536 HTTPS connection ID:2 to login.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-09-26 19:51:14.707 HTTPS connection ID:2 to login.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-09-26 19:51:14.707 Received 5 login tokens. | 2019-09-26 19:51:15.286 Symbol settings MD5 received. Request ID: 1. | 2019-09-26 19:51:15.400 Symbol settings are up-to-date for transact.trading. | 2019-09-26 19:51:15.400 Files to Open on Start up | Opening file: RTY trade 4 11.Cht | 2019-09-26 19:51:18.342 RTYZ9 [CV] 2000 Trades #9 | Reloading chart. | 2019-09-26 19:51:18.625 RTYZ9 [CV] 2000 Trades #9 | Performing historical Daily data download for symbol QRZ19 starting at last date in file. | 2019-09-26 19:51:18.648 Starting DelayedDownloadMonitoringTimer | 2019-09-26 19:51:18.648 Starting HDTimeoutTimer | 2019-09-26 19:51:18.648 Added historical Daily data request for QRZ19 to the queue. | 2019-09-26 19:51:18.649 Triggering next historical data download in queue. | 2019-09-26 19:51:18.649 RTYZ9 [CV] 2000 Trades #9 | Waiting for historical downloads to complete with the IDs: 1, | 2019-09-26 19:51:18.664 ESZ9 [CV] 6000 Trades #16 | Reloading chart. | 2019-09-26 19:51:18.951 ESZ9 [CV] 6000 Trades #16 | Performing historical Daily data download for symbol ESZ19 starting at last date in file. | 2019-09-26 19:51:19.003 Added historical Daily data request for ESZ19 to the queue. | 2019-09-26 19:51:19.003 ESZ9 [CV] 6000 Trades #16 | Waiting for historical downloads to complete with the IDs: 2, | 2019-09-26 19:51:19.019 ADR-SP 120 Trades #2 | Reloading chart. | 2019-09-26 19:51:19.203 ESZ9 [CV] Daily #3 | Reloading chart. | 2019-09-26 19:51:19.427 ESZ9 [CV] Daily #3 | Performing historical Daily data download for symbol ESZ9 starting at last date in file. | 2019-09-26 19:51:19.569 Added historical Daily data request for ESZ9 to the queue. | 2019-09-26 19:51:19.569 ESZ9 [CV] Daily #3 | Waiting for historical downloads to complete with the IDs: 3, | 2019-09-26 19:51:19.798 RTYZ9 60 Trades #12 | Reloading chart. | 2019-09-26 19:51:20.049 NQZ9 [CV] Daily #10 | Reloading chart. | 2019-09-26 19:51:20.294 NQZ9 [CV] Daily #10 | Performing historical Daily data download for symbol NQZ9 starting at last date in file. | 2019-09-26 19:51:20.413 Added historical Daily data request for NQZ9 to the queue. | 2019-09-26 19:51:20.413 NQZ9 [CV] Daily #10 | Waiting for historical downloads to complete with the IDs: 4, | 2019-09-26 19:51:20.639 NQZ9 1 Min #6 | Reloading chart. | 2019-09-26 19:51:20.921 RTYZ9 5 Min #1 | Reloading chart. | 2019-09-26 19:51:21.125 RTYZ9 1 Min #5 | Reloading chart. | 2019-09-26 19:51:21.406 ESZ9 5 Min #8 | Reloading chart. | 2019-09-26 19:51:21.616 ESZ9 1 Min #4 | Reloading chart. | 2019-09-26 19:51:21.829 HD Request # 2 | Downloading Historical Daily chart data for QRZ19. Starting date: 2019-09-26. Service: TransAct.Trading | 2019-09-26 19:51:21.838 Historical data download counter reset. | 2019-09-26 19:51:21.838 HD Request # 2 | Requesting historical Daily data for QRZ19 starting at 2019-09-25 | 2019-09-26 19:51:21.839 ADR-SP 120 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:21.842 RTYZ9 60 Trades #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:21.873 RTYZ9 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:21.920 RTYZ9 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:21.960 NQZ9 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:22.050 Starting DelayedDownloadMonitoringTimer | 2019-09-26 19:51:22.192 Starting HDTimeoutTimer | 2019-09-26 19:51:22.192 Added historical Intraday data request for ADR-SP to the queue. | 2019-09-26 19:51:22.192 Intraday data recording state for symbol ADR-SP is set to download 'Pending'. | 2019-09-26 19:51:22.192 Triggering next historical data download in queue. | 2019-09-26 19:51:22.192 HD Request # 3 | Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: statscalc | 2019-09-26 19:51:22.196 HD Request # 3 | Download start date-time: 2019-09-26 18:10:13.000 | 2019-09-26 19:51:22.196 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2019-09-26 19:51:22.197 Added historical Intraday data request for RTYZ9 to the queue. | 2019-09-26 19:51:22.283 Intraday data recording state for symbol RTYZ9 is set to download 'Pending'. | 2019-09-26 19:51:22.283 Triggering next historical data download in queue. | 2019-09-26 19:51:22.283 ESZ9 1 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-09-18 08:24:00. Next Bar Date Time: 2019-09-18 08:15:00. Filename: ESZ9.scid | 2019-09-26 19:51:22.299 Socket (2) | Creating socket. | 2019-09-26 19:51:22.323 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-09-26 19:51:22.323 Added historical Intraday data request for NQZ9 to the queue. | 2019-09-26 19:51:22.399 Intraday data recording state for symbol NQZ9 is set to download 'Pending'. | 2019-09-26 19:51:22.399 Triggering next historical data download in queue. | 2019-09-26 19:51:22.399 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-09-26 19:51:22.483 HD Request # 3 | Sending historical data logon request message. | 2019-09-26 19:51:22.483 Added historical Intraday data request for ESZ9 to the queue. | 2019-09-26 19:51:22.487 Intraday data recording state for symbol ESZ9 is set to download 'Pending'. | 2019-09-26 19:51:22.487 Triggering next historical data download in queue. | 2019-09-26 19:51:22.488 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-09-26 18:10:13. Record interval: 0. Symbol: ADR-SP | 2019-09-26 19:51:23.058 HD Request # 3 | Decompressing data. | 2019-09-26 19:51:23.139 HD Request # 2 | Receiving historical Daily data for QRZ19 starting at 2019-09-26 | 2019-09-26 19:51:23.529 HD Request # 2 | Writing historical Daily data to the file QRZ19.dly | 2019-09-26 19:51:23.530 HD Request # 2 | Received 3 records from 2019-09-26 00:00:00 to 2019-09-27 00:00:00 (2.0 days) and wrote 2 records for QRZ19 | 2019-09-26 19:51:23.532 HD Request # 2 | Completion time: 2s | 2019-09-26 19:51:23.538 HD Request # 2 | Daily data download complete for QRZ19. Unique request ID: 1 | 2019-09-26 19:51:23.538 Removed historical data download ID 1 | 2019-09-26 19:51:23.538 Triggering next historical data download in queue. | 2019-09-26 19:51:23.538 HD Request # 4 | Downloading Historical Daily chart data for ESZ19. Starting date: 2019-09-26. Service: TransAct.Trading | 2019-09-26 19:51:23.539 HD Request # 4 | Requesting historical Daily data for ESZ19 starting at 2019-09-25 | 2019-09-26 19:51:23.539 RTYZ9 [CV] 2000 Trades #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-09-26 19:51:23.539 RTYZ9 [CV] 2000 Trades #9 | Reloading chart. | 2019-09-26 19:51:23.540 RTYZ9 [CV] 2000 Trades #9 | Reloading chart. | 2019-09-26 19:51:23.601 HD Request # 3 | Receiving Intraday data for ADR-SP starting at 2019-09-26 18:10:13 | 2019-09-26 19:51:23.705 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-09-26 18:10:17 | 2019-09-26 19:51:23.706 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:51:23.706 HD Request # 3 | Historical data for ADR-SP is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-09-26 19:51:23.706 Historical data download thread signaled to stop. | 2019-09-26 19:51:23.706 HD Request # 3 | Received 1505 records from 2019-09-26 18:10:13.000 to 2019-09-26 19:00:01.000 (49.8 minutes) and wrote 1504 records for ADR-SP | 2019-09-26 19:51:23.707 HD Request # 3 | Completion time: 0s | 2019-09-26 19:51:23.710 HD Request # 3 | Intraday data download complete for ADR-SP. Unique request ID: 5 | 2019-09-26 19:51:23.710 Removed historical data download ID 5 | 2019-09-26 19:51:23.710 Triggering next historical data download in queue. | 2019-09-26 19:51:23.710 HD Request # 5 | Downloading Intraday chart data for RTYZ9 to the file RTYZ9.scid. Service: TransAct.Trading | 2019-09-26 19:51:23.710 HD Request # 5 | Download start date-time: 2019-09-25 23:58:42.000 | 2019-09-26 19:51:23.711 HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2019-09-26 19:51:23.711 Socket (2) | Socket gracefully closed by remote side. | 2019-09-26 19:51:23.776 Socket (2) | Closed. | 2019-09-26 19:51:23.776 Socket (4) | Creating socket. | 2019-09-26 19:51:23.783 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-09-26 19:51:23.784 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:51:23.820 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:51:23.820 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-09-26 19:51:23.820 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:51:23.820 Auth Websocket | Opening WebSocket. | 2019-09-26 19:51:23.886 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:51:23.886 ESZ9 5 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:23.895 HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-09-26 19:51:23.917 HD Request # 5 | Sending historical data logon request message. | 2019-09-26 19:51:23.917 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-09-25 23:58:42. Record interval: 0. Symbol: RTYZ9 | 2019-09-26 19:51:23.989 ESZ9 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:24.014 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:51:24.067 Socket (4) | Socket gracefully closed by remote side. | 2019-09-26 19:51:24.135 Socket (4) | Closed. | 2019-09-26 19:51:24.135 HD Request # 5 | Historical data for RTYZ9 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-09-26 19:51:24.142 Historical data download thread signaled to stop. | 2019-09-26 19:51:24.142 HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for RTYZ9 | 2019-09-26 19:51:24.142 HD Request # 5 | Completion time: 0s | 2019-09-26 19:51:24.142 HD Request # 5 | Intraday data download complete for RTYZ9. Unique request ID: 6 | 2019-09-26 19:51:24.142 Removed historical data download ID 6 | 2019-09-26 19:51:24.142 Triggering next historical data download in queue. | 2019-09-26 19:51:24.142 HD Request # 6 | Downloading Intraday chart data for NQZ9 to the file NQZ9.scid. Service: TransAct.Trading | 2019-09-26 19:51:24.142 HD Request # 6 | Download start date-time: 2019-09-25 23:59:18.000 | 2019-09-26 19:51:24.142 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2019-09-26 19:51:24.142 Socket (1) | Creating socket. | 2019-09-26 19:51:24.142 Socket (1) | Connecting to IP: 192.81.56.146. | 2019-09-26 19:51:24.142 RTYZ9 [CV] 2000 Trades #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:24.310 HD Request # 6 | Setting DTC encoding to Binary VLS | 2019-09-26 19:51:24.312 HD Request # 6 | Sending historical data logon request message. | 2019-09-26 19:51:24.312 HD Request # 6 | Requesting Intraday data. Start date-time: 2019-09-25 23:59:18. Record interval: 0. Symbol: NQZ9 | 2019-09-26 19:51:24.404 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:51:24.488 HD Request # 6 | Historical data for NQZ9 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-09-26 19:51:24.488 Historical data download thread signaled to stop. | 2019-09-26 19:51:24.488 HD Request # 6 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQZ9 | 2019-09-26 19:51:24.488 HD Request # 6 | Completion time: 0s | 2019-09-26 19:51:24.488 HD Request # 6 | Intraday data download complete for NQZ9. Unique request ID: 7 | 2019-09-26 19:51:24.488 Removed historical data download ID 7 | 2019-09-26 19:51:24.488 Triggering next historical data download in queue. | 2019-09-26 19:51:24.488 HD Request # 7 | Downloading Intraday chart data for ESZ9 to the file ESZ9.scid. Service: TransAct.Trading | 2019-09-26 19:51:24.489 HD Request # 7 | Download start date-time: 2019-09-25 23:59:17.000 | 2019-09-26 19:51:24.489 HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2019-09-26 19:51:24.489 Socket (4) | Creating socket. | 2019-09-26 19:51:24.489 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-09-26 19:51:24.489 Socket (1) | Socket gracefully closed by remote side. | 2019-09-26 19:51:24.564 Socket (1) | Closed. | 2019-09-26 19:51:24.564 HD Request # 7 | Setting DTC encoding to Binary VLS | 2019-09-26 19:51:24.666 HD Request # 7 | Sending historical data logon request message. | 2019-09-26 19:51:24.666 HD Request # 7 | Requesting Intraday data. Start date-time: 2019-09-25 23:59:17. Record interval: 0. Symbol: ESZ9 | 2019-09-26 19:51:24.726 HD Request # 7 | Historical data for ESZ9 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-09-26 19:51:24.806 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:51:24.806 Historical data download thread signaled to stop. | 2019-09-26 19:51:24.806 HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESZ9 | 2019-09-26 19:51:24.807 HD Request # 7 | Completion time: 0s | 2019-09-26 19:51:24.807 HD Request # 7 | Intraday data download complete for ESZ9. Unique request ID: 8 | 2019-09-26 19:51:24.807 Removed historical data download ID 8 | 2019-09-26 19:51:24.807 Triggering next historical data download in queue. | 2019-09-26 19:51:24.807 Socket (4) | Socket gracefully closed by remote side. | 2019-09-26 19:51:24.887 Socket (4) | Closed. | 2019-09-26 19:51:24.887 HD Request # 4 | Receiving historical Daily data for ESZ19 starting at 2019-09-26 | 2019-09-26 19:51:24.901 HD Request # 4 | Writing historical Daily data to the file ESZ19.dly | 2019-09-26 19:51:24.902 HD Request # 4 | Received 3 records from 2019-09-26 00:00:00 to 2019-09-27 00:00:00 (2.0 days) and wrote 2 records for ESZ19 | 2019-09-26 19:51:24.904 HD Request # 4 | Completion time: 1s | 2019-09-26 19:51:24.910 HD Request # 4 | Daily data download complete for ESZ19. Unique request ID: 2 | 2019-09-26 19:51:24.910 Removed historical data download ID 2 | 2019-09-26 19:51:24.910 Triggering next historical data download in queue. | 2019-09-26 19:51:24.910 HD Request # 8 | Downloading Historical Daily chart data for ESZ9. Starting date: 2019-09-26. Service: TransAct.Trading | 2019-09-26 19:51:24.911 HD Request # 8 | Requesting historical Daily data for ESZ19 starting at 2019-09-25 | 2019-09-26 19:51:24.911 ESZ9 [CV] 6000 Trades #16 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-09-26 19:51:24.912 ESZ9 [CV] 6000 Trades #16 | Reloading chart. | 2019-09-26 19:51:24.912 ESZ9 [CV] 6000 Trades #16 | Reloading chart. | 2019-09-26 19:51:24.961 HD Request # 8 | Receiving historical Daily data for ESZ9 starting at 2019-09-26 | 2019-09-26 19:51:26.265 HD Request # 8 | Writing historical Daily data to the file ESZ9.dly | 2019-09-26 19:51:26.265 HD Request # 8 | Received 3 records from 2019-09-26 00:00:00 to 2019-09-27 00:00:00 (2.0 days) and wrote 2 records for ESZ9 | 2019-09-26 19:51:26.267 HD Request # 8 | Completion time: 2s | 2019-09-26 19:51:26.273 HD Request # 8 | Daily data download complete for ESZ9. Unique request ID: 3 | 2019-09-26 19:51:26.273 Removed historical data download ID 3 | 2019-09-26 19:51:26.273 Triggering next historical data download in queue. | 2019-09-26 19:51:26.273 HD Request # 9 | Downloading Historical Daily chart data for NQZ9. Starting date: 2019-09-26. Service: TransAct.Trading | 2019-09-26 19:51:26.274 HD Request # 9 | Requesting historical Daily data for NQZ19 starting at 2019-09-25 | 2019-09-26 19:51:26.274 ESZ9 [CV] Daily #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-09-26 19:51:26.297 ESZ9 [CV] Daily #3 | Reloading chart. | 2019-09-26 19:51:26.298 ESZ9 [CV] Daily #3 | Reloading chart. | 2019-09-26 19:51:26.401 ESZ9 [CV] Daily #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:26.773 HD Request # 9 | Receiving historical Daily data for NQZ9 starting at 2019-09-26 | 2019-09-26 19:51:28.038 HD Request # 9 | Writing historical Daily data to the file NQZ9.dly | 2019-09-26 19:51:28.039 HD Request # 9 | Received 3 records from 2019-09-26 00:00:00 to 2019-09-27 00:00:00 (2.0 days) and wrote 2 records for NQZ9 | 2019-09-26 19:51:28.041 HD Request # 9 | Completion time: 2s | 2019-09-26 19:51:28.045 HD Request # 9 | Daily data download complete for NQZ9. Unique request ID: 4 | 2019-09-26 19:51:28.045 Removed historical data download ID 4 | 2019-09-26 19:51:28.045 Triggering next historical data download in queue. | 2019-09-26 19:51:28.045 NQZ9 [CV] Daily #10 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-09-26 19:51:28.102 NQZ9 [CV] Daily #10 | Reloading chart. | 2019-09-26 19:51:28.103 NQZ9 [CV] Daily #10 | Reloading chart. | 2019-09-26 19:51:28.197 NQZ9 [CV] Daily #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:28.531 ESZ9 [CV] 6000 Trades #16 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-09-26 19:51:28.687 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:52:23.829 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:52:23.829 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:52:23.829 Auth Websocket | WebSocket closed. | 2019-09-26 19:52:23.844 TransAct WS | Disconnected. | 2019-09-26 19:52:23.844 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:52:23.844 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:52:23.844 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:52:26.844 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:52:26.844 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-09-26 19:52:26.844 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:52:26.844 Auth Websocket | Opening WebSocket. | 2019-09-26 19:52:26.905 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:52:26.906 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:53:26.837 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:53:26.837 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:53:26.837 Auth Websocket | WebSocket closed. | 2019-09-26 19:53:26.852 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:53:26.852 TransAct WS | Disconnected. | 2019-09-26 19:53:26.852 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:53:26.852 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:53:29.848 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:53:29.848 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2019-09-26 19:53:29.848 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:53:29.848 Auth Websocket | Opening WebSocket. | 2019-09-26 19:53:29.905 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:53:29.905 Auth Websocket socket (2) | Socket gracefully closed by remote side. | 2019-09-26 19:54:23.918 Auth Websocket socket (2) | Closed. | 2019-09-26 19:54:23.918 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:54:29.850 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:54:29.850 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:54:29.850 Auth Websocket | WebSocket closed. | 2019-09-26 19:54:29.872 TransAct WS | Disconnected. | 2019-09-26 19:54:29.872 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:54:29.872 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:54:29.872 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:54:32.864 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:54:32.864 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-09-26 19:54:32.864 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:54:32.865 Auth Websocket | Opening WebSocket. | 2019-09-26 19:54:32.927 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:54:32.927 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-09-26 19:55:26.937 Auth Websocket socket (1) | Closed. | 2019-09-26 19:55:26.938 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:55:32.867 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:55:32.867 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:55:32.867 Auth Websocket | WebSocket closed. | 2019-09-26 19:55:32.880 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:55:32.881 TransAct WS | Disconnected. | 2019-09-26 19:55:32.881 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:55:32.881 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:55:35.882 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:55:35.882 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-09-26 19:55:35.882 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:55:35.883 Auth Websocket | Opening WebSocket. | 2019-09-26 19:55:35.944 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:55:35.944 Auth Websocket socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-09-26 19:56:29.953 * Auth Websocket socket (3) | Socket gracefully closed by remote side. | 2019-09-26 19:56:29.953 Auth Websocket socket (3) | Closed. | 2019-09-26 19:56:29.953 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:56:35.881 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:56:35.881 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:56:35.881 Auth Websocket | WebSocket closed. | 2019-09-26 19:56:35.910 TransAct WS | Disconnected. | 2019-09-26 19:56:35.910 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:56:35.910 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:56:35.910 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:56:38.901 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:56:38.901 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2019-09-26 19:56:38.901 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:56:38.901 Auth Websocket | Opening WebSocket. | 2019-09-26 19:56:38.991 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:56:38.991 Auth Websocket socket (2) | Socket gracefully closed by remote side. | 2019-09-26 19:57:32.972 Auth Websocket socket (2) | Closed. | 2019-09-26 19:57:32.973 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:57:38.905 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:57:38.905 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:57:38.905 Auth Websocket | WebSocket closed. | 2019-09-26 19:57:38.921 TransAct WS | Disconnected. | 2019-09-26 19:57:38.921 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:57:38.921 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:57:38.921 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:57:41.924 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:57:41.924 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-09-26 19:57:41.924 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:57:41.924 Auth Websocket | Opening WebSocket. | 2019-09-26 19:57:42.004 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:57:42.004 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-09-26 19:58:35.991 Auth Websocket socket (1) | Closed. | 2019-09-26 19:58:35.991 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:58:41.913 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:58:41.913 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:58:41.913 Auth Websocket | WebSocket closed. | 2019-09-26 19:58:41.927 TransAct WS | Disconnected. | 2019-09-26 19:58:41.927 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:58:41.927 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:58:41.927 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:58:44.938 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:58:44.938 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-09-26 19:58:44.938 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:58:44.939 Auth Websocket | Opening WebSocket. | 2019-09-26 19:58:45.015 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:58:45.015 Auth Websocket socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-09-26 19:59:39.024 * Auth Websocket socket (3) | Socket gracefully closed by remote side. | 2019-09-26 19:59:39.024 Auth Websocket socket (3) | Closed. | 2019-09-26 19:59:39.024 Service connection timed out. Will disconnect and retry. | 2019-09-26 19:59:44.928 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 19:59:44.928 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:59:44.928 Auth Websocket | WebSocket closed. | 2019-09-26 19:59:44.949 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-09-26 19:59:44.949 TransAct WS | Disconnected. | 2019-09-26 19:59:44.949 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 19:59:44.949 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 19:59:47.946 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 19:59:47.946 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2019-09-26 19:59:47.946 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2019-09-26 19:59:47.946 Auth Websocket | Opening WebSocket. | 2019-09-26 19:59:48.013 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 19:59:48.013 Auth Websocket socket (2) | Socket gracefully closed by remote side. | 2019-09-26 20:00:42.001 Auth Websocket socket (2) | Closed. | 2019-09-26 20:00:42.001 Service connection timed out. Will disconnect and retry. | 2019-09-26 20:00:47.947 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-26 20:00:47.947 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 20:00:47.947 Auth Websocket | WebSocket closed. | 2019-09-26 20:00:47.960 TransAct WS | Disconnected. | 2019-09-26 20:00:47.961 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-26 20:00:47.961 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2019-09-26 20:00:47.961 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-09-26 20:00:50.959 Auth Websocket | Connecting to WebSocket server. | 2019-09-26 20:00:50.959 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-09-26 20:00:50.960 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2019-09-26 20:00:50.960 Auth Websocket | Opening WebSocket. | 2019-09-26 20:00:51.034 Auth Websocket | Sending WebSocket handshake. | 2019-09-26 20:00:51.034 |
| [2019-09-27 05:00:05] |
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I thought that I was in recurrent payment via a credit card. Payments have to be manually done. Refer to:Sierra Chart Purchase and License Information: Renewing Access The Transact Websocket server is not responsive. Try connecting again with File >> Connect to Data Feed. We assume this is just a temporary problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-27 07:22:29
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