Support Board
Date/Time: Sun, 02 Feb 2025 20:12:45 +0000
Can't connect my SC to CTS T4 Topstep Trader Combine Sim Acct Data Feed
View Count: 606
| [2019-09-26 22:32:41] |
| User149065 - Posts: 12 |
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Hi all I hope I can get some help here. I am having issues with connecting CTS T4 data into Sierracharts. I read the connection instructions and they seem straight forward enough. I paid for a level 5 membership and I have a working T4 Trading Combine that has working CTS Data. Here is the message I received. I followed the instructions on how to enter the data into SC and used my username and password as well as the firm name for Topstep Trader that is used with my T4 acct (ptp). Thank you in advance for any help to connect. TRIED TO ENTER PER INSTRUCTIONS BUT I GET ERROR MESSAGE; Reading Internal Order ID file. | 2019-09-26 14:53:02.128 Reading Trade Orders file. | 2019-09-26 14:53:02.223 Reading Trade Positions file. | 2019-09-26 14:53:02.224 Reading Account Balance file. | 2019-09-26 14:53:02.224 UDPListener (1424). Port 22904 | Listening on UDP port 22904. | 2019-09-26 14:53:02.243 Software version: 1991 32-bit | 2019-09-26 14:53:02.243 Usage end date: 2019-10-27 | 2019-09-26 14:53:02.243 Enabled for: Advanced Features 2. | 2019-09-26 14:53:02.243 Enabled for: Sierra Chart Historical Data Service. | 2019-09-26 14:53:02.243 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-26 14:53:02.243 Current selected Data/Trading service: CTS T4 FIX | 2019-09-26 14:53:02.243 Custom symbol settings values: enabled | 2019-09-26 14:53:02.243 Chart Update Interval: 500 | 2019-09-26 14:53:02.243 Intraday Data Storage Time Unit: 0 | 2019-09-26 14:53:02.243 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-09-26 14:53:02.243 2019-09-26 14:53:02 Local computer time | 2019-09-26 14:53:02.243 2019-09-26 21:53:02 Local computer time in UTC | 2019-09-26 14:53:02.243 2019-09-26 14:53:02 Local computer time in SC Time Zone | 2019-09-26 14:53:02.243 2019-09-26 21:52:56 Server time in UTC | 2019-09-26 14:53:02.243 Local computer UTC time and Server UTC time difference: 5 seconds. | 2019-09-26 14:53:02.243 Program path: C:\SierraChart\ | 2019-09-26 14:53:02.243 Data Files path: C:\SierraChart\Data\ | 2019-09-26 14:53:02.243 OS Version Number: 10.0 | 2019-09-26 14:53:02.244 Locale Setting: C | 2019-09-26 14:53:02.244 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-26 14:53:02.244 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. | 2019-09-26 14:53:02.244 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-26 14:53:02.262 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-26 14:53:02.429 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-26 14:53:02.429 Received 5 login tokens. | 2019-09-26 14:53:02.855 Symbol settings MD5 received. Request ID: 1. | 2019-09-26 14:53:02.962 Symbol settings are up-to-date for cts. | 2019-09-26 14:53:02.962 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2019-09-26 14:53:05.953 CTS T4 FIX | Connection to non-affiliated broker not allowed. | 2019-09-26 14:53:07.952 * FOR FIRM NAME I TRIED BOTH (PTP and ptp) Otherwise I just use my Username and PW from CTS-T4 as usual PLEASE HELP ME THANK YOU! |
| [2019-09-27 16:15:37] |
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You should be able to connect now because your Sierra Chart account is no longer affiliated with a broker. Try connecting again with File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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