Support Board
Date/Time: Sun, 02 Feb 2025 19:51:04 +0000
TransAct WS - Account logon error: -1(-1)
View Count: 1114
| [2019-09-23 21:19:48] |
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Hello Sierra Chart Support Team, Since today, it is no longer possible for me to log into the TransAct Data or Trading service with my functioning TransAct account. My TransAct account is still valid. I have been using the Sierra Chart Platform independently of TransAct / Infinity for the trade and chart service for years. Could you please help to solve the problem? Thank you! Error message: TransAct WS | Account logon error: -1(-1) (Note: I am using the current version: 1987 (September 12, 2019)) Thank you. Best regards, Sierra Chart Support |
| [2019-09-23 23:08:30] |
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Refer to this section here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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