Support Board
Date/Time: Sun, 02 Feb 2025 17:12:01 +0000
Windows 10053 error code frequently interrupting service
View Count: 972
| [2019-09-12 14:16:39] |
| User224598 - Posts: 14 |
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HI guys, now that the connection to websocket is stable I am getting this windows error and the data stops, backfills and live data returns. I have serious trouble believing that this is a problem within my system given the persistence of problems with the TransAct service. AND the external TransACT DOM continues to display live data. Help please Elena Have sent log independently |
| [2019-09-12 16:50:13] |
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This is what we are seeing: SC Data - All Services | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2019-09-12 08:52:50.847 SC Data - All Services | Disconnected from the server. | 2019-09-12 08:52:50.848 DTC Client socket (3) | Write in progress. Shutdown being delayed. | 2019-09-12 08:52:50.848 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-09-12 08:52:50.848 This is not a problem with Transact and also the Transact software is using the UDP protocol. Not TCP. So this would indicate there is a problem with the communication from your computer back to our server. It would seem as though the low-level TCP acknowledgments are not making it back. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-12 16:53:47
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| [2019-09-12 17:02:15] |
| User224598 - Posts: 14 |
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while I don't know about network communciations, it does seem odd that while the TransAct issue was occuring I had NO TCP issues - and now I do? it is not a logical outcome. Is there ANYTHING within the Sierra system (other than my system or ISP) which may be causing this issue? ANYTHING at all??????? |
| [2019-09-13 14:05:12] |
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We apologize for the delay. We are going to consider this as a possible issue on the Sierra Chart side with our Denali exchange data feed. We are working on setting up additional hardware infrastructure. Are you noticing any problem at this time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-13 15:13:07] |
| User224598 - Posts: 14 |
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I'll send today's message log - and will continue to send the daily log each day for you
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| [2019-09-16 08:50:40] |
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What we want you to do is to open a chart for the following symbol: TICK-NYSE This is a market statistics symbol and here is the documentation for that: Sierra Chart Market Statistics And then when you notice disconnections provide the Message Log and let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-16 08:51:32
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| [2019-09-16 11:53:06] |
| User224598 - Posts: 14 |
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TICK-NYSE and TICK-NASDAQ are always open in my Chartbook.... when/if I get disconnections I will send log
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| [2019-09-16 12:24:56] |
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Ok a quick look at the last three logs you sent show either no lost connections or only lost connection to the Transact server. But at a time which is not unusual which is around 5:30 PM US Eastern time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-16 15:06:56] |
| User224598 - Posts: 14 |
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YES.... things are much better... what change did you make?
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| [2019-09-16 15:26:04] |
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No changes from our side. The market is just not so active today as compared to previously. And we do not know the source of the problem in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-16 15:26:10
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