Support Board
Date/Time: Sun, 02 Feb 2025 15:58:04 +0000
Unable to connect to CQG data
View Count: 517
| [2019-09-12 13:47:31] |
| claudiustrader - Posts: 7 |
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Hello, This morning I am unable to connect to my CQG data feed for CME data. PLease assist. Will upload message log Thanks! |
| [2019-09-12 13:48:29] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-12 13:52:06] |
| claudiustrader - Posts: 7 |
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CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-09-12 08:41:55.890 CQG FIX Trading | Disconnected. | 2019-09-12 08:41:55.891 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-12 08:41:55.891 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2019-09-12 08:41:55.895 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2019-09-12 08:41:55.895 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2019-09-12 08:41:55.904 CQG FIX socket (1) | Closed. | 2019-09-12 08:41:55.904 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-09-12 08:41:58.886 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-09-12 08:41:58.887 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-09-12 08:41:58.887 CQG FIX: Connected to FIX server. | 2019-09-12 08:41:58.897 CQG FIX | Sending the Logon message. LocalCompID=DVanMatre | 2019-09-12 08:41:59.100 CQG FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Contact Customer Support for assistance. | 2019-09-12 08:41:59.136 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2019-09-12 08:41:59.137 CQG FIX Trading | Disconnected. | 2019-09-12 08:41:59.140 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-09-12 08:41:59.140 CQG FIX Trading | Disconnected. | 2019-09-12 08:41:59.147 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2019-09-12 08:41:59.198 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2019-09-12 08:41:59.199 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2019-09-12 08:41:59.207 CQG FIX socket (1) | Closed. | 2019-09-12 08:41:59.207 The message log has been sent to support. | 2019-09-12 08:49:11.582 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-09-12 08:49:11.582 |
Attachment Deleted.  SCLog91219.docx - Attached On 2019-09-12 13:51:07 UTC - Size: 19.25 KB - 353 views |
| [2019-09-12 13:57:00] |
| claudiustrader - Posts: 7 |
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Log attached thanks!
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| [2019-09-12 14:05:14] |
| claudiustrader - Posts: 7 |
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EDIT: APPEARS TO HAVE SELF HEALED: CQG ISSUE. RESOLVED. Thanks |
| [2019-09-12 16:39:25] |
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We recommend using this service instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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