Support Board
Date/Time: Sun, 24 Nov 2024 23:20:04 +0000
Bitcoin data services not current
View Count: 1225
| [2013-12-11 20:39:48] |
| User86244 - Posts: 3 |
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I have followed the troubleshooter at http://www.sierrachart.com/index.php?l=doc/helpdetails3.html to no avail. My chart that I have been using for MtGox BTCUSD has not updated since 9:35 EST this morning. I attempted to delete history and redownload, which it did successfully but it only restored to 9:35 again. I then created a new chartbook using the data service Bitstamp, and this appeared in my message log: Real-time data for symbol BTCUSD is currently unavailable. | 2013-12-11 15:35:43 I then tried to create a chartbook using the data service BTCe, and this appeared: HD Request # 12 - Error downloading historical Intraday data for BTCUSD. Historical data file not available for symbol. | 2013-12-11 15:36:56 Next I tried BTC China, using the symbol BTCCNY. It updated, but only until 8:54 AM this morning. |
| [2013-12-11 21:09:40] |
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There is only a problem with MTGox. We are working on solving that. Should be back up in about 10 minutes. In the other cases, you are not using the correct symbols in relation to the selected Bitcoin Data service. For example, this is not a BTC China symbol: BTCCNY This particular symbol is only valid with MTGox: BTCUSD Not the other services. The simple solution to this is to use the service named Bitcoin Data (All Services) And choose the correct symbols through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-11 21:10:26
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| [2013-12-11 21:38:48] |
| User86244 - Posts: 3 |
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Great, I didn't previously know about the All Services. MtGox seems to be up and running again, thanks. |
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