Support Board
Date/Time: Mon, 10 Mar 2025 11:20:56 +0000
Am I buying the correct data feed?
View Count: 870
| [2019-09-09 19:30:58] |
| funded-trader - Posts: 12 |
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I'm a person, not part of any organization, I use data for analysis; I trade but don't have a futures trading account: so I am a professional, correct? All I need is data feed for E-mini (EUREX in the future), so: I purchased the exchange service from SierraChart (25 symbols, in a trial). And I activated the GLOBEX Data feed for E-mini (42$), is listed as for professionals and users without a trading account. While signing the agreement I fill in as a Professional, and sign it. Then agreement continues and changes into "non-professional" by itself. Am I doing something wrong? |
| [2019-09-09 19:49:38] |
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You did everything correctly. You are not a professional. It sounds like you completed the nonprofessional certification as a nonprofessional. You still need to activate the exchange that you want here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures&UserID=160016 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-09 19:49:57
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| [2019-09-10 10:44:22] |
| funded-trader - Posts: 12 |
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I have now completed the non-professional certification and sent the signed agreement via e-mail. I activated the: "CME E-mini, For professionals and users without a trading account Market Depth Included: Yes Symbols: GBLX" I have no trading account. I connect Sierra to SC Data - all services I don't have live data though. Reading Internal Order ID file. | 2019-09-10 12:41:38.187 Reading Trade Orders file. | 2019-09-10 12:41:38.349 Reading Trade Positions file. | 2019-09-10 12:41:38.350 Reading Account Balance file. | 2019-09-10 12:41:38.351 UDPListener (1396). Port 22904 | Listening on UDP port 22904. | 2019-09-10 12:41:38.389 Software version: 1941 32-bit | 2019-09-10 12:41:38.389 Usage end date: 2020-01-31 | 2019-09-10 12:41:38.389 Enabled for: Advanced Features. | 2019-09-10 12:41:38.389 Enabled for: Advanced Features 2. | 2019-09-10 12:41:38.389 Enabled for: Sierra Chart Historical Data Service. | 2019-09-10 12:41:38.389 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-09-10 12:41:38.389 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-09-10 12:41:38.389 Enabled for exchange: CME E-mini, For professionals and users without a trading account | 2019-09-10 12:41:38.389 Received 1 data feed usernames. | 2019-09-10 12:41:38.389 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-10 12:41:38.389 Current selected Data/Trading service: SC Data - All Services | 2019-09-10 12:41:38.389 Custom symbol settings values: enabled | 2019-09-10 12:41:38.389 Chart Update Interval: 500 | 2019-09-10 12:41:38.389 Intraday Data Storage Time Unit: 0 | 2019-09-10 12:41:38.389 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-09-10 12:41:38.390 2019-09-10 12:41:38 Local computer time | 2019-09-10 12:41:38.390 2019-09-10 10:41:38 Local computer time in UTC | 2019-09-10 12:41:38.390 2019-09-10 12:41:38 Local computer time in SC Time Zone | 2019-09-10 12:41:38.390 2019-09-10 10:41:36 Server time in UTC | 2019-09-10 12:41:38.390 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-09-10 12:41:38.390 Program path: C:\SierraChart\ | 2019-09-10 12:41:38.390 Data Files path: C:\SierraChart\Data\ | 2019-09-10 12:41:38.390 OS Version Number: 10.0 | 2019-09-10 12:41:38.390 Locale Setting: C | 2019-09-10 12:41:38.390 DLLs: savius.dll, SlopeRider.dll, SlopeRiderPro.dll, SlopeRiderPro_64.dll, SlopeRider_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-10 12:41:38.390 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-09-10 12:41:38.391 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-09-10 12:41:38.391 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-09-10 12:41:38.391 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-10 12:41:38.413 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-10 12:41:38.464 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-10 12:41:38.465 Received 5 login tokens. | 2019-09-10 12:41:38.721 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-09-10 12:41:38.963 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-09-10 12:41:39.013 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-09-10 12:41:39.013 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-09-10 12:41:40.389 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-09-10 12:41:40.389 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-10 12:41:40.949 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-10 12:41:41.019 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-10 12:41:41.019 Symbol settings MD5 received. Request ID: 1. | 2019-09-10 12:41:41.330 Symbol settings are up-to-date for scdataallservices. | 2019-09-10 12:41:41.330 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-09-10 12:41:41.575 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-09-10 12:41:41.629 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-09-10 12:41:41.629 Files to Open on Start up | Opening file: 2019-9 ES 2 monitor TPO Footprint Renko.Cht | 2019-09-10 12:41:41.703 Loading DLL C:\SierraChart\Data\SlopeRiderPro.dll | 2019-09-10 12:41:41.737 ESU9-CME 15 Min #2 | Reloading chart. | 2019-09-10 12:41:41.884 ESU9-CME #6 | Reloading chart. | 2019-09-10 12:41:41.952 ESU9-CME 1.25 Range #4 | Reloading chart. | 2019-09-10 12:41:42.735 ESU9-CME #1 | Reloading chart. | 2019-09-10 12:41:42.957 ESU9-CME Renko 4t #3 | Reloading chart. | 2019-09-10 12:41:43.482 + Chart Data Loading Thread Stopwatch: 1.3406973081397875 seconds. | 2019-09-10 12:41:44.406 + Chart Data Loading Thread Stopwatch: 3.114561257199133 seconds. | 2019-09-10 12:41:45.950 + Chart Data Loading Thread Stopwatch: 2.6930124961982784 seconds. | 2019-09-10 12:41:49.462 ESU9-CME #1 | StartDateTimeForLoadingOrderFills: 2019-09-08 12:12:18 | 2019-09-10 12:41:49.804 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-09-10 12:41:50.651 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-09-10 12:41:50.651 SC Data - All Services | Connected to data server. | 2019-09-10 12:41:50.701 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-09-10 12:41:50.714 SC Data - All Services | Starting real-time market data updates for: ESU9-CME. ID: 1 | 2019-09-10 12:41:50.827 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU9-CME | 2019-09-10 12:41:50.827 SC Data - All Services | Requesting security definition data for: ESU9-CME. ID: 1 | 2019-09-10 12:41:50.827 No historical data client is currently set to download historical Intraday data for ESU9-CME. | 2019-09-10 12:41:50.827 Real-time Intraday chart data file updates started for ESU9-CME | 2019-09-10 12:41:50.827 Intraday chart data file opened for ESU9-CME | 2019-09-10 12:41:50.827 Received Date-time from server. Delay adjusted UTC Date-time: 2019-09-10 10:41:50.085. Round-trip delay: 00:00:00.209 | 2019-09-10 12:41:51.068 Computer time to server time difference: 00:00:00.983 | 2019-09-10 12:41:51.068 Error setting System Date-Time. Windows error code 1314: Il privilegio richiesto non appartiene al client. | 2019-09-10 12:41:51.069 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-10 12:41:51.317 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-10 12:41:51.408 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-10 12:41:51.408 Requesting market depth updates for: ESU9-CME if supported. | 2019-09-10 12:41:55.701 Separate subscription for market depth updates not supported. ESU9-CME | 2019-09-10 12:41:55.701 + Chart Data Loading Thread Stopwatch: 26.06379017152402 seconds. | 2019-09-10 12:42:07.951 ESU9-CME 15 Min #2 | StartDateTimeForLoadingOrderFills: 2019-08-12 00:00:00 | 2019-09-10 12:42:07.952 + Chart Data Loading Thread Stopwatch: 46.66972182260564 seconds. | 2019-09-10 12:42:28.679 |
| [2019-09-10 11:18:23] |
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Update Sierra Chart to the current version: Software Download: Fast Update After that, use this command to correct the symbols to the proper format: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-10 11:40:33] |
| funded-trader - Posts: 12 |
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Ok that worked, brilliant command! thank you. Can you just confirm I understand this right? I don't have a trading account, only need data, I still MUST pay Sierra Real time data connection? the Exchange Fee isn't enough? |
| [2019-09-10 20:04:08] |
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Yes and you should also switch to this data feed effective next month: Denali Exchange Data Feed We can manage the transition for you. Let us know if you want us to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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