Support Board
Date/Time: Sun, 02 Feb 2025 21:00:14 +0000
no realtime data
View Count: 712
| [2019-09-05 14:43:36] |
| mlt124000 - Posts: 32 |
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purchased sc exchange data feed and activated exchange [full cme group] via SC; have a live, funded account with AMP and pay them for package 5 installed sc and logged in via amp login/cqg web api [trading] loaded chartbooks i get historical data, but i do NOT get any real time live data any help, feedback MOST appreciated note1: in my account is still says im in trial, not sure why? Current Service Package: Trial Package note2: i get historical data; and if disconnect and then reconnect in 10min i get that 10min of data, BUT i do not get LIVE realtime data note3: 2019-10-01 05:00:00 25 USD Exchange Data Feed: 20 Real-Time Symbols (1st Connection). 2019-10-01 05:00:00 15.75 USD Activated Exchange: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Monthly Total 40.75 USD |
| [2019-09-05 15:15:27] |
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, funded account with AMP and pay them for package 5 In this particular case, you needed to activate the Sierra Chart Exchange data feed on that particular account. But you have activated it on a different account, the same one you have posted this message with on the Support Board.What we have done is we have extended the account you are currently logged into on the Sierra Chart website, until the end of the month. Log into Sierra Chart with this account following the instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name This will solve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-05 15:24:03] |
| mlt124000 - Posts: 32 |
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awesome support... thank you.... fixed
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| [2019-09-30 14:51:45] |
| mlt124000 - Posts: 32 |
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i have Sierra Charts Package 5 turned on @ $25 a month with AMP SC is saying i have Usage Time About to Expire - Your usage time will expire in 1 day these are my recurring services 1] 2019-09-30 Sierra Chart Usage Time. Activate Service Renewal 2] 2019-09-30 Monthly (Calendar Month) 25 USD Exchange Data Feed: 20 Real-Time Symbols (1st Connection). 3] 2019-09-30 Monthly (Calendar Month) 15.75 Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts do i need to do anything with [1] am i supposed to click on reactivate connection, reactivate exchange [for 2and3]... (since its now the end of month) feedback appreciated |
| [2019-09-30 15:18:46] |
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Ok we see what you have done. Do not reactivate the Sierra Chart Exchange Data Feed on this account you have logged into the Support Board with. You need to activate the Denali Exchange Data Feed on your AMP account next month. Refer to: Denali Exchange Data Feed And you need to log into Sierra Chart with that same account: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-01 05:12:33] |
| mlt124000 - Posts: 32 |
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feedback appreciated. how do i transfer the funds from the Services Balance on the "MLT SierraChart" account to the "AC120344" account? |
| [2019-10-01 10:20:23] |
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We will take care of this for you, later in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-01 14:06:41] |
| mlt124000 - Posts: 32 |
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thank you very much
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| [2019-10-02 12:33:47] |
| User558686 - Posts: 3 |
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fyi still no transfer of funds from the Services Balance on the "MLT SierraChart" account to the "AC120344" account. |
| [2019-10-02 13:27:48] |
| mlt124000 - Posts: 32 |
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fyi still no transfer of funds from the Services Balance on the "MLT SierraChart" account to the "AC120344" account. [apologies for double post; not sure if this message needs to come from this account for you to be notified etc] ty |
| [2019-10-02 15:13:56] |
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We apologize for the delay. We are doing this now. It had gotten overlooked.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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